Jenkins Chevrolet of Venice - Service Center

Customer dissatisfaction seems to be their specialty. I dropped off my car with a check engine light on Thursday and received a call on Tuesday that my car was done. I picked up my car at 8:00 and drove I dropped off my car with a check engine light on Thursday and received a call on Tuesday that my car was done. I picked up my car at 8:00 and drove two miles down the road and the light came back on, turned around went back and Jason said that they would get it right in and I should be out of there in an hour. seven hour later the car was still not fixed. At that point I decided that the service department was completely incompetent and took my car. As it turns out the only thing they did was clear the code on the first go around and never did any troubleshooting to find out why the light had come on. Not only is that lazy but it puts the customer and the vehicle at risk. That in a nutshell is how much they care about their customers. One last item when I dropped my car off it was clean and when I picked it up it was another slap in the face as my car was filthy. I can't imagine why GM allows such substandard practices to take place in their dealership network. I will never go near this dealership again ! More

I would not recommend the service department. I have a noise coming from the drivers side window especially at higher speed. I made an appointment for Jenkins Chevrolet to diagnose the problem wh I have a noise coming from the drivers side window especially at higher speed. I made an appointment for Jenkins Chevrolet to diagnose the problem which they suggested replacing the weather stripping around the window. Brought my car back in for another scheduled appointment for them to replace and after 6 days the weather stripping was finally replaced. This did not fix the issue at all and still getting a loud noise. I’ve tried contacting Jenkins Chevrolet multiple times through phone calls and text but have not received a call or text back. More

The service “advisors” do not have a clue. I am having an electrical problem with my wives vehicle and stop by Wednesday afternoon to set up an appointment. Advisor set up an appointment for 3 I am having an electrical problem with my wives vehicle and stop by Wednesday afternoon to set up an appointment. Advisor set up an appointment for 3:15 Thursday. I left work early and when I arrived I was told it would take several hours to find and repair the electrical problem and would have to leave the car. NOT WHAT I WAS TOLD ON WEDNESDAY!! Last time i will ever come into your service or sales departments and have my time wasted. More

I brought my 2019 Chevrolet Silverado in for a check engine light and it was running really rough all of a sudden… i made an appointment over the weekend to drop it off on Monday morning when they opene engine light and it was running really rough all of a sudden… i made an appointment over the weekend to drop it off on Monday morning when they opened, had it there before they opened. I didn’t even get a call until Tuesday at 3PM that they could not start it, it needed a new starter at a cost of nearly $1,200, and they could not diagnose anything else until I agreed to have them replace the starter. I started the truck up and drove it there just fine by the way… so I asked if I could come get it and replace the starter myself ($250 part that took me an hour to replace), then bring it back for them to diagnose the issue I brought it in for… the answer was “No, our mechanic has to be paid for his work, you owe us $200 diag fee, and when you bring it back you will be charged another $200 diag fee.” (They didn’t diagnose anything, as they actually stated “we can not diagnose anything because we can not start it.” ) I showed back up, paid the $200 diag fee, jumped in my truck and started it right up and drove away. What sense does that make!? More