Jenkins Chevrolet of Homosassa - Service Center

How a car buying experience should be You can search far and wide and will not find the exceptional kind of service that you will get from this dealership. I have purchased several vehicle You can search far and wide and will not find the exceptional kind of service that you will get from this dealership. I have purchased several vehicles from Crystal over the years and have had nothing but a first-rate experience every time. Jerry Sides is not only a top notch human being but a magnificent sales associate and should be used as a customer service template. The Service Dept is absolutely unparalleled and goes above and beyond to satisfy all the customers needs. Blain West, Arnold Martin and Darcy Tidwell are incomparable and as far as I'm concerned are the tip of the sword when it comes to customer service. If your looking for a dealership filled with consummate professionals, then look no further. More

Collision repair department is non responsive. Okay, its been almost two months since I brought my car back to the collision center to repair a part that was improperly installed. On June 29 I met Okay, its been almost two months since I brought my car back to the collision center to repair a part that was improperly installed. On June 29 I met with Quincy and he agreed to order part for vehicle that was falling off due improper installation. Called on July 19 to check on progress of them getting part and was informed that if was going to be "released" on Friday, July 22. Called back on August 12 and talked to Jim to be told that Quincy was with another customer and that he and/or Quincy would check on this matter and get "right back to me". No return call so I called on August 15 and talked to Quincy and he said that he still had not received part. I informed him that I found the part on the internet in stock and shipped within two days. He said he would check and "get right back to me". It is now August 19 and still no call or communication. I will order the part myself and have it installed at a another service provider. WILL NEVER DEAL WITH CRYSTAL CHEVROLET AGAIN. WHAT A HORRIBLE EXPERIENCE. They obviously had no intention of honoring the warranty on the service. More

Never even a return call! Me and my wife were in there for a service on our malibu at which time we were approached about trading up to an equinox. We decided it sounded pretty Me and my wife were in there for a service on our malibu at which time we were approached about trading up to an equinox. We decided it sounded pretty good due to our family growing. We sat down with (capt) Jerry a sales person and did an the whole app process at which time im assuming he submitted it with financing. He then returned to us and said they would have to do a hard submit and he woul contact us by mon. Well its now fri and guess what no phone call. My wife even spoke to the sales manager Bo and he oromised he would figure out why no return phone call. Still no response ftom him either I left him a message and nothing. Even if we couldnt work out a deal they should still call and inform the consumer of whats going on. More

Paid for nitrogen tire fill. Walked around building unseen and watched David install nitrogen blue caps on wheels and do nothing else. Did not argue over being ripped off. Not worth it. Dealer lost a c unseen and watched David install nitrogen blue caps on wheels and do nothing else. Did not argue over being ripped off. Not worth it. Dealer lost a customer for life and any and all customer refferals from me... More