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Jenkins Chevrolet of Homosassa - Service Center
Homosassa, FL
654 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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654 Reviews of Jenkins Chevrolet of Homosassa - Service Center
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Verified Customer
October 01, 2021
Very unsatisfied with the service that I had to get y'all to do when it's expected and then I was told when I purchased a vehicle through Crystal Chevrolet I had free oil changes for one year I've only gotte to do when it's expected and then I was told when I purchased a vehicle through Crystal Chevrolet I had free oil changes for one year I've only gotten to you all changes and they're telling me that that's all I get and that's not what I signed up for I think it was a bad deal sorry you asked I told you More
by markahallfsu67
Employees Worked With
Don't remember the name
September 30, 2021
The young girl met me at my vehicle as I pulled in. Asked if I was Mr. Waters, said I was, and she said follow me. Filled out the work order. She stated that they were running an hour and one half behind. As if I was Mr. Waters, said I was, and she said follow me. Filled out the work order. She stated that they were running an hour and one half behind. Asked if I wanted to be dropped off somewhere. Said no and went to the waiting lounge. More
by bigdave74
Employees Worked With
Pretty girl in 2nd office from the back. Met me at my vehicle with a clipboard
September 30, 2021
Lack of communication on length of repair vs wait time. Was told it wouldn’t be necessary to drop the vehicle off as the repairs were routine warranty work. Took 5 maybe 6 hours. I asked before the vehicle Was told it wouldn’t be necessary to drop the vehicle off as the repairs were routine warranty work. Took 5 maybe 6 hours. I asked before the vehicle was dropped off how long it would take and was informed “not long”. Waited three weeks for the parts to come in that were back ordered. So I called and they said well let’s try another place to order from and the parts were there at your service department the next day. Why wait three weeks with no follow up and why not choose the parts supplier that delivered the parts the next day to begin with? Also the oil had to be emptied to replace the lines and I was told the oil was changed but if it was itls customary not to reprove the oil filter. I mark my oil filters and it was obvious this was not changed. Possibly lack of integrity going on at this particular dealership. More
by THAMILTON4817
Employees Worked With
Service department
September 30, 2021
Friendly service department.Did not have to Friendly service department. Did not have to wait....Appointment was on time...Completed in a timely manner. Friendly service department. Did not have to wait....Appointment was on time...Completed in a timely manner. More
by dawnitaadams
Employees Worked With
Do Not remember name
September 30, 2021
My husband brought the truck in for it’s first free oil change, the service rep. stated they would also do tire rotation-my husband stated he did not wish for that to occur-the rep. stated it was required change, the service rep. stated they would also do tire rotation-my husband stated he did not wish for that to occur-the rep. stated it was required by Chevrolet, he still stated he didn’t want it done. She continued to banger him about it and he continued to decline-she finally gave up but it wasn’t a pleasant experience- More
by denisefonzo
Employees Worked With
Service, representative
September 10, 2021
Absolute worst service Experience ever!!! We bought a brand new 2021 Chevrolet Tahoe in April which was owned by Crystal Chevrolet at the time. We had only heard great reviews about them from the sales brand new 2021 Chevrolet Tahoe in April which was owned by Crystal Chevrolet at the time. We had only heard great reviews about them from the sales all the way to the service. Fast forward to now and it is horrible since the new owners have taken over Jenkins Chevrolet. I was due for my very first service so I tried calling to schedule my appointment. I called over 20 times over the course of 3 days at different times of the day with no luck of anyone answering the phone. I noticed online was an option to schedule your service visit so I did. The first availability was a week away so I scheduled it. I drove an hour to the dealership only to walk in and them tell me that they can't see the online appointments. After explaining I had called numerous times with no luck and that I had drove an hour they agreed to "work' me in even though I had an appointment which I received an appointment reminder thru email and text the day before. I was told around 2 hours as they were being overbooked due to them obviously not knowing the system or how to do their job. I was ok with it as I was trying to give them the benefit of doubt. 2 hours and 15 minutes in I should have been the next one finished as the others there at the time had came in well after me but that was not the case. 2 people who had only been there an hour at most were finished and checking out so I nicely asked what the issue was and was told it was the way the manager divided them. So basically you could be first or you could be last and they didn't seem to care. I was told they can't fix the recall on the vehicle as they don't have the part. So basically I waited 2 hours and 35 minutes for a service and with no apology for my wait or anything at all. I am so disappointed especially with this being my first service appointment on my brand new vehicle. I will not return for my next service or ever again. Do not buy from here or you will be let down and very disappointed!! Breanna, my service advisor was the only one who tried to apologize and seemed truly sorry. The manager was short and smart and unapologetic to say the least!!!! More
by Amtitans1
Employees Worked With
Karen Geohagan
December 03, 2020
Shout out to Brian Jones and Larry Hurst for their exceptional customer service during our purchase of a used truck. They put the customer first. exceptional customer service during our purchase of a used truck. They put the customer first. More
by John Rees
Employees Worked With
Dave Stanley
