Jenkins Chevrolet of Homosassa

Absolute worst service Experience ever!!! We bought a brand new 2021 Chevrolet Tahoe in April which was owned by Crystal Chevrolet at the time. We had only heard great reviews about them from the sales brand new 2021 Chevrolet Tahoe in April which was owned by Crystal Chevrolet at the time. We had only heard great reviews about them from the sales all the way to the service. Fast forward to now and it is horrible since the new owners have taken over Jenkins Chevrolet. I was due for my very first service so I tried calling to schedule my appointment. I called over 20 times over the course of 3 days at different times of the day with no luck of anyone answering the phone. I noticed online was an option to schedule your service visit so I did. The first availability was a week away so I scheduled it. I drove an hour to the dealership only to walk in and them tell me that they can't see the online appointments. After explaining I had called numerous times with no luck and that I had drove an hour they agreed to "work' me in even though I had an appointment which I received an appointment reminder thru email and text the day before. I was told around 2 hours as they were being overbooked due to them obviously not knowing the system or how to do their job. I was ok with it as I was trying to give them the benefit of doubt. 2 hours and 15 minutes in I should have been the next one finished as the others there at the time had came in well after me but that was not the case. 2 people who had only been there an hour at most were finished and checking out so I nicely asked what the issue was and was told it was the way the manager divided them. So basically you could be first or you could be last and they didn't seem to care. I was told they can't fix the recall on the vehicle as they don't have the part. So basically I waited 2 hours and 35 minutes for a service and with no apology for my wait or anything at all. I am so disappointed especially with this being my first service appointment on my brand new vehicle. I will not return for my next service or ever again. Do not buy from here or you will be let down and very disappointed!! Breanna, my service advisor was the only one who tried to apologize and seemed truly sorry. The manager was short and smart and unapologetic to say the least!!!! More

I would not buy anything from them we bought Chevy 2500 they promised tow mirrors and alarm when ur leg bump side of panel things short out alarm install was horrible they are a bunch of thieves and liars they promised tow mirrors and alarm when ur leg bump side of panel things short out alarm install was horrible they are a bunch of thieves and liars a year later still nothing done why would anyone buy from this stealer-ship More

Smoke and mirrors. Be very very careful buying a new vehicle from these people. Cost me 10k cause I was not careful. Things happen very fast there. Do not buy a new vehicle the first time you visit this vehicle from these people. Cost me 10k cause I was not careful. Things happen very fast there. Do not buy a new vehicle the first time you visit this place. More

Shout out to Brian Jones and Larry Hurst for their exceptional customer service during our purchase of a used truck. They put the customer first. exceptional customer service during our purchase of a used truck. They put the customer first. More

We are super happy. We purchased a used mini van at Crystal. We had a strict budget and a very specific car we wanted. Ross Hiatt was very professional and accommodating. He listened to our needs and h Crystal. We had a strict budget and a very specific car we wanted. Ross Hiatt was very professional and accommodating. He listened to our needs and helped us get the car we wanted. We live 3 hours away and he returned calls and texts, sent pictures, followed up and was impeccable. We are very satisfied with his service and the deal we got. Thank You Crystal. Thank you Ross! More