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Jeffrey Acura
Roseville, MI
258 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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258 Reviews of Jeffrey Acura
November 25, 2024
Waiting area was clean and quiet. Pleasant spot to get some work done. Service Advisor Shakira was wonderful. Gave thoughtful suggestions but didn’t try to oversell. Friendly, outgoin Pleasant spot to get some work done. Service Advisor Shakira was wonderful. Gave thoughtful suggestions but didn’t try to oversell. Friendly, outgoing, helpful — I observed her interactions with several other customers, some more difficult than others, and she was consistently impressive. She’s what every service department is missing! More
by mnh779
Employees Worked With
Shakira Madrigal
October 26, 2024
Great experience! Brain in the service department was very knowledgeable, and we would definitely go back for service in the future. Brain in the service department was very knowledgeable, and we would definitely go back for service in the future. More
by Laura
Employees Worked With
Brian Hopkins
September 25, 2024
I was pleasantly pleased with the service, the cleanliness of the shop, and the hospitality good job and thank you for taking care of my car in a professional manner cleanliness of the shop, and the hospitality good job and thank you for taking care of my car in a professional manner More
by Msparrer07
Employees Worked With
Brian Hopkins
September 20, 2024
I have had my Acura for many years and serviced it at a couple of other dealerships during that time, but my experience with Jeffrey Acura Service Department has been the BEST ever!!! Brian and Shakira ar couple of other dealerships during that time, but my experience with Jeffrey Acura Service Department has been the BEST ever!!! Brian and Shakira are wonderful to deal with and my car works great. I highly recommend them and am looking forward to having my vehicle serviced here for years to come. Thank you for taking such great care of your customers! More
by IrisC
Employees Worked With
Brian Hopkins
March 13, 2024
Brian in the service department is the best. Really always seems genuinely attentive to any concerns or questions I have as a customer. Has gone that extra distance too, in order for the work to Really always seems genuinely attentive to any concerns or questions I have as a customer. Has gone that extra distance too, in order for the work to be efficiently done and make certain I'm satisfied with the work. More
by ScubaDriver
Employees Worked With
Brian Hopkins
January 26, 2024
What happened to Matt in the service department? One of the reasons I come to Jeffrey Acura was based on his customer service. I stopped in today and was told he abruptly quit due to the mental an One of the reasons I come to Jeffrey Acura was based on his customer service. I stopped in today and was told he abruptly quit due to the mental and physical toll the job was taking on him. The remaining service tech, Brian, has been working the last seven weeks with no assistance. Please value your employees. Both of these guys are hard working and make the experience positive. I was disappointed to hear a long term employee quit. More
by HCQuinn
Employees Worked With
Matt Smith , Brian Hopkins
