Jeff Wyler Superior Hyundai

Ionic I negotiated for the vehicle using TrueCar through American Express. I test drove the vehicle at 3 dealerships and the purchased at Superior South i I negotiated for the vehicle using TrueCar through American Express. I test drove the vehicle at 3 dealerships and the purchased at Superior South in Cincinnati. I asked for the contract to be sent prior to signing paperwork and noticed an etching fee. I asked them to remove it. I told them I was going to use Chase to finance the vehicle and they said they could do that at the dealership. When I arrive my salesman wasn't there but I sat with the finance person Dave. He had me sign all the paperwork including a due bill that said the car was complete including the trunk cover I requested. He could not understand what numbers to enter even though I had the sales order. We spent about 45 minutes trying to get the paperwork right and even then he forgot to give me my dealer's reward. I had to pick up my daughter and come back. That is when I noticed that the car was missing mats and the rear cover. They promised they'd have it in a week. One week later I had a concern and called to bring the car for service but wanted to pick up the mats & cover. PARTS DIDN'T KNOW ANYTHING ABOUT IT. When I went in the next day they had only just ordered the parts and said I should come back the next day which I did. I contacted sales 4 more times about the "rewards". 3 WEEKS LATER and on the 4th try the finance manager emailed me back and said say that they messed up the finance paperwork and I needed to return for a 3rd time to re-sign paperwork. I am still confused on how to access some of the features and no one has ever contacted me to see how I like the vehicle. No one has even apologized for the inconvenience or their lack of attention to detail or that fact that I've had to go there 3 times after the sale to resolve problems. This has not been a good buying experience. I bought from them because I liked my previous Hyundai and I like the service department but the sales department leaves much to be desired. More

Trade & Purchase All employees friendly and professional. Helpful before and after, Worked to get my vehicle choices available to view and test. Probably could have All employees friendly and professional. Helpful before and after, Worked to get my vehicle choices available to view and test. Probably could have given more $ credit on trade. Got vehicle searching for. THANKS. More

Elizabeth and Tim Craig Extremely satisfied.....we had a great car shopping experience !!!!! Everyone was welcoming and friendly and professional . We will recommend Superior Extremely satisfied.....we had a great car shopping experience !!!!! Everyone was welcoming and friendly and professional . We will recommend Superior Hyundai South to family and friends. More

Extremely Poor Customer Service Salesman gave me the wrong spare key to my car. When I called him and told him he suggested that I come back to the dealership to get the key (my time Salesman gave me the wrong spare key to my car. When I called him and told him he suggested that I come back to the dealership to get the key (my time and gas for his mistake), I told him to mail the key, which he said he did. 5 days later I had not received the key, so I called again. He checked my address that he had sent the key to and he sent it to the wrong address (he had an old business which I had never given him). He said he would check to see if it had been returned to the dealership and I would check at the old address. Called him 3 days later & left message. The next day I called again & again he said he would check to see if it had been returned. 2 days latter I called him again & he said it had not been returned. I said that it had never been received at the old address. He said the best he could do was wait to see if it was returned & if so call me. So, I called the General Mgr & left a detailed message. No call back. The next day I called the GM again. No call back! This dealership's employees & Mgr provide extremely poor customer service! More

Great Service I received great service when looking at my 2017 Hyundai Tucson Night. I already had a couple in mind on the lot and they brought my top choice forwa I received great service when looking at my 2017 Hyundai Tucson Night. I already had a couple in mind on the lot and they brought my top choice forward and I ended up going with that! More

My second car experience as good as the first Well, I had an accident and my Hyundai protected me very well. No one in the accident was injured. Thus I needed another car. I had leased a Hyundai f Well, I had an accident and my Hyundai protected me very well. No one in the accident was injured. Thus I needed another car. I had leased a Hyundai from Superior Hyundai South just a few months before that. The staff was so great I was hardly going to try anywhere else. But my second salesperson was even better than the last. Both did me very well. He set me up with a new Hyundai Elantra. I've very happy with my purchase. More

Professional staff The whole staff especialy salesman Kory were very professional, knowledgable and patient with me during the whole process of buying a car. Thank you a The whole staff especialy salesman Kory were very professional, knowledgable and patient with me during the whole process of buying a car. Thank you all. More

Great Experience I was greeted right away and felt like I got all of my questions answered. I was short on time the first visit, but the gentleman I worked with was wi I was greeted right away and felt like I got all of my questions answered. I was short on time the first visit, but the gentleman I worked with was willing to make it work and still contact me with all of the information I requested as well as answered questions I had. More

Anna My experience was great this is my 2nd car from Hyundai and I plan on continuing my busy with Hyundai in the future and have already refered others. My experience was great this is my 2nd car from Hyundai and I plan on continuing my busy with Hyundai in the future and have already refered others. More

Good Stuff Dave was very nice and helpful. He anticipated my car needs and really tried to get me the best deal. They have a large selection and I am very sati Dave was very nice and helpful. He anticipated my car needs and really tried to get me the best deal. They have a large selection and I am very satisfied with my car. More