Jeff Wyler Hyundai of Fairfield

I rarely write reviews, but this experience was so appalling, I feel obligated to warn others—AVOID THIS DEALERSHIP. In October, I brought my car in for a P-valve issue that triggered the engine ligh appalling, I feel obligated to warn others—AVOID THIS DEALERSHIP. In October, I brought my car in for a P-valve issue that triggered the engine light. My advisor, John, assured me it was covered under warranty. After a two-day repair, everything seemed fine, but a week later, my car malfunctioned—unable to shift gears, dashboard warnings on, and the blind spot detection failed. I had it towed back, but my new advisor, Alexis, didn’t answer my calls until 4:30 PM, then sent me to a rental company about to close. Two days later, Alexis gave me two “options” for repairs: a $9,000 harness replacement or a $452 connector fix. Despite the issue originating after their initial repair, they claimed my warranty had expired, even though it was valid weeks earlier. John had quit, and I paid $600 for repairs, towing, and the rental. However, the issue returned two days later, and they claimed it was covered under warranty because it was "the same problem." Michele, my third advisor, ignored my texts on November 19, 21, and 27. When I visited, Alexis said they were waiting on insurance approval. On December 3, Michele said they couldn’t replicate the issue, despite photos sent to insurance. Weeks passed with no progress. By December 30, I received no solution. On January 10, I asked for a quote to sell the car but received no response until January 14. Michele passed me to Tom, who rescheduled the inspection for January 17, then moved it to January 20. When I arrived on January 20, Tom seemed surprised my car was already there and admitted the inspection could’ve been done earlier. He promised a quote the next day, but by January 21, there was still nothing. When I followed up, Tom said someone else was handling it. Finally, I escalated to Mitch (GM), who seemed motivated to help. However, the damage was done. I received a quote that was shockingly low. Mitch tried, but the service center needed to inspect the car again, and I didn’t want to wait months for answers. Fed up, I sold my car to another dealership, which offered three times more than Jeff Wyler’s quote. This dealership’s lack of communication, accountability, and customer respect is unacceptable. They claim to be "busy," but that only means wasting time, money, and patience. Save yourself the headache—go somewhere else. More

I had an appointment on 11/12 for my 2017 Santa Fe sport (108k miles) due to not getting proper power and acceleration when hitting the gas. After 2 days and multiple calls, I had not heard any updates. 3 d (108k miles) due to not getting proper power and acceleration when hitting the gas. After 2 days and multiple calls, I had not heard any updates. 3 days later I get a TEXT with a quote that I need $11k worth of work. I go into the dealership to speak with the service manager, Jeremy, and he explains to me my issues are all relating to my engine burning oil and that I need to pay to fix it. I ask him to explain WHY my engine is burning oil. He explains that my issues are due to "how they make oil now" and there is build up in the engine that is causing it to burn. He says that this is "just a typical problem with all car brands right now". I push him on this but they take no ownership. They have basically washed their hands of it and said I will always have issues burning oil and should just sell the car or pay for the repairs. I asked why I wasn't informed of these issues back in May when I took it to the dealership in Beavercreek and could have potentially prevented the $11k worth of work. He said I would have to ask the Beavercreek dealership and they can't help me. The next day I go to Jeff Wyler Beavercreek and speak with the service manger there. I explain everything that has been going on. When he hears I have an oil burning issue he immediately tells me that Hyundai knows this is an issue and has issued a bulletin (23-EM-008H) to do testing on my engine and see if it is burning oil. I would be responsible to pay for the engine cleaning (and he offered to split the cost with me) and then they would have me drive it and see if I am still burning oil. If they determine it is, Hyundai will replace the engine entirely free. So all of the issues they told me I need to pay $11,000 to fix are potentially covered once I go through the oil testing. He seemed confident I would fail the test and qualify for the new engine, saving me thousands. Neither Jeremy or my service advisor at the Fairfield dealership mentioned this bulletin. The customer service at Jeff Wyler Hyundai Fairfield is terrible. They don't answer the phones and don't call you back. I have had to go into the dealership 5+ times just so I can talk with someone. And then they didn't even give me proper information and tried to charge me $11k for something that is free. When I asked why she didn't tell me about the bulletin she said it only applies to the first owner and my car isn't under warranty. This is not true. The bulletin doesn't say anything what number owner you are. Since my car is out of warranty I would be responsible to pay the $600 for cleaning the engine but the testing should be free and they should start me on the oil consumption testing. I will never do business here again and I advise others to avoid it entirely. They either don't understand how to read the Hyundai bulletins or were just trying to squeeze money out of me because I am a young woman. More

Terrible customer service. Would not recommend or use again. Sold us a car that had issues within ONE hour of taking it off the lot. They said they did not tamper with the code Would not recommend or use again. Sold us a car that had issues within ONE hour of taking it off the lot. They said they did not tamper with the codes - but oddly the Check Engine and Traction Control lights came on within the hour! It wasn't on when we test drove it. Another light came on and the car would not come up full speed (on the highway and my daughter was pretty terrified) the very next day! This car is for my teenage daughter, and I expressed how important it was for the car to be reliable - hence buying a used Toyota Camry. We could NOT get any help from the salesperson OR the service department after the purchase. And they told me they do not work on Toyota's. This was after I purchased a "bumper to bumper" warranty that would not have a deductible IF we used them to fix the car. WTH. UGH. In addition - the warranty was NOT bumper to bumper as they stated when I purchased it. All they wanted was our money. No one would call me back or help us. Had to take the car to another dealership to be fixed. I would never recommend this car dealership to anyone. Especially, if you are buying a used car. Buyer Beware. More