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Jeff Wyler Honda of Colerain
Cincinnati, OH
1,985 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 23, 2009
The internet team made this car purchase so quick & easy. They went out of their way to find me the exact car I wanted. The pricing was very fair and the enthusiasm of the sales team was overwhelming. I have They went out of their way to find me the exact car I wanted. The pricing was very fair and the enthusiasm of the sales team was overwhelming. I have never had such a good experience in all the years I have been buying cars More
by heat12
Employees Worked With
charley, rich cook & marty, Rich Cook, Charley Fiorini
November 22, 2009
I settled on a buy price of $25,610.00 with $250 doc fee and $48.50 other fee for total of $27,589.40 at the 2.9% incentive finance for 60 months. (Hamilton Cty tax is $1680). Charley takes the info to the and $48.50 other fee for total of $27,589.40 at the 2.9% incentive finance for 60 months. (Hamilton Cty tax is $1680). Charley takes the info to the business manager and comes back to advise me this worked out to $513/month, showing me the number of $513 hand written on paper. I was later told this handwritten monthly price of $513, was calculated by a business manager I did not meet. $513/month total, for 60 months is NOT the correct monthly cost based on the data above which was clearly given to the dealer. So WATCH OUT and pay attention to your math as this may be a tactic the dealer uses to take your money. Do the math on your own on Bloomberg.com (and see the cost for the deal above should be $493/month. That is a $1200 "mistake" the dealer was going to make in their favor. You can also do the math in the business manager office before you close by making them turn their monitor screen so you can see it and making them put all you ORIGINAL offer data in the computer. MAKE SURE they do this and if you are not sure what is going on, get help as you should not trust. Here is why the "error" was made. And notice it would cost you, since nobody would be correcting it later. So after I get told the wrong monthly payment cost of $513, I get the offer of protective coatings, worth $799 that can be added to the $513 monthly for only $3.50/mo, so for only $516.50 I can have the protection. Of course I say NO as this is worthless. Charley comes back from a visit to the business manager after I decline to pay for the protection, and says I can have the protection for free, since they will add the $799 protection cost to the car price, but reduce the interest rate to offset, by moving it down to 2.74%. I ask why, and Charley asks Chuck, another business manager who is nearby, to explain, and they both tell me the lower interest rate of (2.74% vs 2.9%) saves me as much as the cost of the protective package ($799), and they get rebates back that makes it worth it to them to do this. Fine, I will take free stuff. When it comes time to close, I have to sign several papers before we get to the one that means I will buy the car. Chuck is handling the close, and tells me he found a mistake on the calculation, and the monthly cost is $507/mo, and I save. How nice, but he is still WRONG and HIGH on price, which will cost me and YOU if you choose to just accept and trust what you are told without thinking. I ask Chuck to place the data at the top of this page into his computer. He changes the interest rate from 2.74% back to the original of 2.9% but hesitates to change the purchase price back down the $799 cost of the protective package. He tries to tell me I am saving $121 on interest, but the only cost that matters is FINAL cost, which is monthly payment times months. When I insist he put the cost of the car, minus the $799 protection package into the computer, the correct monthly cost of $493/month shows on the screen. The hand written monthly cost of $513/month was wrong, the new price of $507/month was wrong, and I would have been charged for the protective coatings pack as the "error" was only visible when I forced them to show me the monthly cost of the original deal I wanted. This process is probably used regularly, as the business manager has all those add on cost for warranty to offer. Nothing wrong with reviewing the add on items you may want, but BOTTOM LINE, MAKE SURE THE STARTING PRICE IS CALCULATED AND CORRECT, OR YOU WILL NOT BE GETTING ANY DEALS SINCE YOU WILL BE OVERPAYING FROM THE START AND ANY DEALS THEY OFFER WILL BE ERASED AND PAID FOR BY THE 'ERROR" MADE AT THE START WHEN YOU GET TOLD A WRONG PAYMENT AMOUNT. As always, beware, and forget about how you feel, go with facts, numbers and math. If you don't know how to do calculations, go to Bloomberg.com, get to the personal calculator page and start putting in numbers to get a feel for what you will be paying. I believe I was set up by the dealer as any business manager running prices and interest rates for longer than a month will know you cannot offset a cost of $799 with an interest rate adjustment of less than a quarter percent for 5 years. I knew this too, but just waited for the process to run its course to see how it got handled. Only when I found the issue, and pressed for correction did it get admitted. Then the team hid behind the handoff from one person to another and the error belonged to a faceless business manager who was out for the moment. Unfortunate experience and I believe what almost cost me does cost others who trust and do not verify. More
by cristal22
Employees Worked With
chuck, jim?? and charley
October 27, 2009
Very friendly, most efficient, and overall, a satisfying experiencing! The week I got my car, I had been working full-time while my husband was on the road on business, I had been talking with various deal experiencing! The week I got my car, I had been working full-time while my husband was on the road on business, I had been talking with various dealerships, test driving, etc. all the while trying to get to three soccer matches during the work week. I was tired! Jeff Wyler Honda really took the ball and ran with it, as far as I am concerned! I was very pleased with my purchase and would most definitely recommend them to someone looking for a Honda and great service. Thank you very much! Jeanne More
by JRegan
Employees Worked With
Charley
October 27, 2009
I have a very busy schedule work,kids,sports, she made it very easy from the time I saw it on the internet to driving my accord home the next night.She was very professonal, polite and to the point that made very easy from the time I saw it on the internet to driving my accord home the next night.She was very professonal, polite and to the point that made my bying expierence painless. MANY THANKS!! More
by NOVSUN
Employees Worked With
Charley Fiorini, Charley Fiorini
October 21, 2009
We live within 3 miles of a large Honda dealership in Fairfield. We chose to travel 25 minutes to Jeff Wyler because of the level of friendly service we received from them. They seemed to want us to ch Fairfield. We chose to travel 25 minutes to Jeff Wyler because of the level of friendly service we received from them. They seemed to want us to choose the car that is right for us which suited our specific needs. They were patient and answered all our questions and never tried to pressure us into buying before we were ready. The team we worked with was top notch. The whole process was great and we will recommend Jeff Wyler Honda to all our friends. It's wonderful to have such a great experience purchasing a new vehicle. More
by dschuler
Employees Worked With
Charley and Martin, Charley Fiorini
August 13, 2009
The employees who helped us were courteous, answered our questions, friendly, brought me a bottle of water, seemed interested in our needs, not too aggressive in trying to sell us additional products, and a questions, friendly, brought me a bottle of water, seemed interested in our needs, not too aggressive in trying to sell us additional products, and all around pleasant to work with. The car we bought was ready when we returned the following day to pick it up. Waiting for the paperwork was rather long, but I attribute that to the fact we were doing the "Cash for Clunkers" program. More
by bobandmargie
Employees Worked With
Rich Cook, Rich Cook
August 05, 2009
At first I was a frustrated with the issues that I was having with my new car. When I took it in and spoke with the manager I was treated very well and he was very friendly to me. I am now no longer frus having with my new car. When I took it in and spoke with the manager I was treated very well and he was very friendly to me. I am now no longer frustrated and have the patience that I need to deal with my new car issues that Honda is working on. More
by lclc0119
Employees Worked With
Ash Mall
June 03, 2009
Charly and the rest of the internet team are motivated salespeople and willing to deal fairly based on the current market. They showed very good followthrough. This is my second Jeff Wyler new car purc salespeople and willing to deal fairly based on the current market. They showed very good followthrough. This is my second Jeff Wyler new car purchase and it was a pleasant, low-pressure experience. Of course they want you to buy a couple of ups and extras when it's time to sign, but it wasn't obnoxious at all and there are no unusual charges or fees. More
by Ned M
Employees Worked With
Charly, Rich, Noah, Katie, Rich Cook, Charley Fiorini, Katie Sweeney, Noaoh Brauer
June 02, 2009
I did extensive internet research, the Jeff Wyler Honda internet team did the best job of all the dealers I contacted. They responded quickly and they were persistent, but professional. The price, servic internet team did the best job of all the dealers I contacted. They responded quickly and they were persistent, but professional. The price, service and follow-up was first rate. This is the second vehicle that I have purchased at Jeff Wyler Honda, it was a totally satisfactory experience. More
by timmarch
Employees Worked With
Charlie Fiorini, Mark Postallian, Charley Fiorini
June 02, 2009
I had a wonderful experience with purchasing our Honda Oddysey. The staff were all very welcoming and eager to answer any question I had. They explained what all of my options were and made me feel comfo Oddysey. The staff were all very welcoming and eager to answer any question I had. They explained what all of my options were and made me feel comfortable choosing the car that was right for our family. I love my new van! Thanks Honda More
by cleary
Employees Worked With
Charlie, Katie, Jim, Charley Fiorini, Katie Sweeney
