Jeff Wyler Honda of Colerain

What a completely unprofessional and upsetting experience. We were at this dealership ready to purchase the car we picked out. We made an appointment hours earlier. WE TEST DROVE THE CAR. We we experience. We were at this dealership ready to purchase the car we picked out. We made an appointment hours earlier. WE TEST DROVE THE CAR. We were filling out paperwork when we were told "Sorry, someone else bought that car". That alone is bad enough. I thought it was at least an accident. but it was NOT AN ACCIDENT. We found out that someone else had test driven the car the day before and decided to think it over. When the salesperson caught wind that someone else was interested, KNOWING WE WERE SITTING RIGHT THERE, called the other people and told them to come in right away. They did and we didn't get the car. What a crap experience. What a crap way to treat your customers. I am so angry. I will make it my personal MISSION to spread as much negative attention to this dealership as I can. What a completely unprofessional and upsetting experience. We were at this dealership ready to purchase the car we picked out. We made an appointment hours earlier. WE TEST DROVE THE CAR. We were filling out paperwork when we were told "Sorry, someone else bought that car". That alone is bad enough. I thought it was at least an accident. but it was NOT AN ACCIDENT. We found out that someone else had test driven the car the day before and decided to think it over. When the salesperson caught wind that someone else was interested, KNOWING WE WERE SITTING RIGHT THERE, called the other people and told them to come in right away. They did and we didn't get the car. What a crap experience. What a crap way to treat your customers. I am so angry. I will make it my personal MISSION to spread as much negative attention to this dealership as I can. More

Worst dealership I've ever dealt with. I had to contact a lawyer about my problems with my vehicle. Service and management are awful. All they do is pass the buck to one person to another. I had to contact a lawyer about my problems with my vehicle. Service and management are awful. All they do is pass the buck to one person to another. Had my car in five times total into service department issue is still not resolved. I would never advise anybody to deal with it Jeff wyler Honda on colerain More

I took my car to be serviced. I’ve been there so many times and never a problem. Today they pulled my car around with a scratch on it. Fresh scratch with yellow paint and white sc I’ve been there so many times and never a problem. Today they pulled my car around with a scratch on it. Fresh scratch with yellow paint and white scuffs. I called it out and they never apologized instead reviewed the cameras for 30 minutes while I stood there waiting. Something so easily fixed by a quick wash or buff. They then showed me “evidence” of a scratch on the side already with their camera and said I brought it in like that. Only problem is no scratch I see on the video. Still refused to admit fault or apologize when I understand accidents happen and all it would have taken to make it right. Pictures of actual scratch and their “evidence” of it being there prior to visit. More