Jeff Wyler Chevrolet of Columbus

Dont waste your time We drove 3 hrs from Ky to purchase a 2015 Cadillac CTS (April 2019). Our salesman (Thomas) was busy or tied up upon our arrival. Jim (sales manager?) We drove 3 hrs from Ky to purchase a 2015 Cadillac CTS (April 2019). Our salesman (Thomas) was busy or tied up upon our arrival. Jim (sales manager?) took over and helped get things started with paper work, trade in value, etc. Once we were ready for financing paperwork to be signed, Thomas comes and gets us and tells us that we have to go over to the "Chevrolet Building" to finish the purchase. At this time, it is absolutely pouring down rain!! There were umbrellas and golf carts there, but we were not offered anything. Instead, we walked a pretty good distance to get to this other building and by that time we were soaked!!!.. Then, a "Finance Manager" named Heather Romine took us to her office to sign papers. She proceeded to tell us that we needed to purchase one of 3 Wyler Care packages that they had to offer for additional $$. We told her REPEATEDLY that we did not want any! She kept insisting to the point that my boyfriend was getting pissed off at her! She finally gave up on that notion, but he then noticed that one of the papers we were signing had a $129 Wyler Care charge for "free oil changes". When did free become $129? When he questioned her about that, she kept stating "oh, I adjusted your interest, so It wont be any extra charge, it'll be a "WASH"'.... The only thing that she didn't make sure to do is her calculations correctly, which we proved to her and we had to make her redo the paperwork to remove the $129!! She had our payments being higher than we were quoted originally!!. It is UNETHICAL to make changes to a purchase contract and not inform the buyer of such!!!. She also lied in the fact that she made mention 2 times that she checked and there were "NO RECALLS" active, when in fact there is a current one out on the Power Steering that has been active since 11/2018!!! My remote key fob has a low battery that keeps showing up on the dash! We weren't even offered a tank of gas for the car we purchased which was almost on empty, knowing we had a 3hr drive home! I've always been given a tank of gas when I have purchased a car before!! Our so called salesman, Thomas, never once said "thank you" for purchasing the vehicle (even though he did NOTHING. Jim did all the work). The only thing Thomas did was get us soaked and chilled to the bone! Thomas did, however, send me a "courtesy text" asking how my purchase was and if I liked the car and if he could do anything to "just let him know"... I informed him that I would like to speak to the main manager. This of course surprised him and he told me that he would definitely have them call me.. TO NO SURPRISE, I HAVE NOT GOTTEN A CALL YET, I EVEN CALLED AND LEFT A MSG FOR "JENNIFER" WHO IS SUPPOSEDLY THE MANAGER... STILL NO RETURN CALL!!! We will NOT purchase another vehicle from a Jeff Wyler dealership again! Definitely did not have a good experience, especially since we drove so far to do so! Thanks, but no thanks, More

Perfect 1st Time Experience! This was the first time I've purchased a vehicle from a dealership and Kevin Parnell and everyone else at Jeff Wyler were patient, nice, and pointed m This was the first time I've purchased a vehicle from a dealership and Kevin Parnell and everyone else at Jeff Wyler were patient, nice, and pointed me in the right direction. I absolutely LOVE my 2018 Dodge Journey and it's a perfect fit for my little family. Go see them and they won't disappoint! More

Sales people very experienced The sales people I spoke to had a very good idea of what I wanted, and of what was good for me and my mother. The sales people I spoke to had a very good idea of what I wanted, and of what was good for me and my mother. More

Great people, great experience We really appreciate the excellent service we received at Jeff Wyler. From beginning to end, everyone was so friendly and helpful. We look forward to We really appreciate the excellent service we received at Jeff Wyler. From beginning to end, everyone was so friendly and helpful. We look forward to continuing our business here in the future! More

Chevy Bolt I reached out to multiple dealerships to find my vehicle, a 2019 Chevy Bolt, before the $7500 EV Federal Tax Incentive expired 3/31/2019 and Mark was I reached out to multiple dealerships to find my vehicle, a 2019 Chevy Bolt, before the $7500 EV Federal Tax Incentive expired 3/31/2019 and Mark was able to find me a vehicle I liked that same day. He stayed late to give me time to travel to them from Athens and I drove home with my new car that same evening with no hassles. More

Another Good Service Experience With Jeff Wyler Chevrolet While all other service experiences for my family's three Chevrolets have been for routine maintenance, and all were at high quality experiences, this While all other service experiences for my family's three Chevrolets have been for routine maintenance, and all were at high quality experiences, this last service was for warranty work. Lisa was my service advisor and she was excellent, very cordial and very professional. The job was completed successfully and in a timely manner. The car looked great when I picked it up. Great job by Lisa and the service technician. Thanks Jeff Wyler team. More

Excellent experience Love the new truck and the flawless friendly experience. Brian Horton was knowable and 100% service driven. This is what a dealership should be like Love the new truck and the flawless friendly experience. Brian Horton was knowable and 100% service driven. This is what a dealership should be like More

Great experience I had went to a few places not sure exactly what I was looking for. Brian was extremely helpful and went above and beyond to help me me and answer all I had went to a few places not sure exactly what I was looking for. Brian was extremely helpful and went above and beyond to help me me and answer all my questions. He was super friendly from the time he came to introduce himself. I’m very satisfied with my purchase and I will recommend anyone to purchase a vehicle from them. Thanks Brian for helping my find my new ride! :) More

Bait and switch Make sure the price stays the same untill the end.....this was the Jeep sales out of the Chevy building since jeep is not built yet....Beware! Make sure the price stays the same untill the end.....this was the Jeep sales out of the Chevy building since jeep is not built yet....Beware! More

Outstanding customer service I had an outstanding experience with this dealership. The sales consultant we had, Mark, was so helpful and did whatever he could to get us the car we I had an outstanding experience with this dealership. The sales consultant we had, Mark, was so helpful and did whatever he could to get us the car we wanted in our price range. I would recommend going to this dealership before any other. More