Jeff Schmitt Nissan

Tara worked with us for weeks day and night whether she was on the clock or not to help us figure out what kind of car would be suitable for our family, what a good price range for us would be, an estimate was on the clock or not to help us figure out what kind of car would be suitable for our family, what a good price range for us would be, an estimate of out monthly payment and helped us search car after car until we found the car we liked. She really went above and beyond to find us a car we not Only loved but so desperately needed. Shes truly a rare gem and I wish I had customer service like that everywhere I went! More

I stopped in about a week ago to look into buying a new car. Tara Smith came up to me and helped me with all my questions and concerns. She was a pleasure to talk with and very helpful. I will most definit car. Tara Smith came up to me and helped me with all my questions and concerns. She was a pleasure to talk with and very helpful. I will most definitely be coming back very soon to work with her on getting me the car of my dreams. My experience with this dealer was the most positive I have had. More

Tara came right out to greet us.My wife and i had checked out a couple other lot's that day and to be honest nobody made us feel as comfortable as Tara did.Which was a really nice feeling when your making su out a couple other lot's that day and to be honest nobody made us feel as comfortable as Tara did.Which was a really nice feeling when your making such a big decision that can already be stressful enough...So Thank you Tara for all your help and we'll definitely be back there to deal with you. More

Mark was very friendly with a great sense of humor and made me feel at ease. I had a price in mind for the new vehicle I purchased, and we finalized the sale in a short time. Mark made sure I was famili made me feel at ease. I had a price in mind for the new vehicle I purchased, and we finalized the sale in a short time. Mark made sure I was familiar with the new vehicle before I left the dealership, and he made me feel that I could call him anytime I had a question. I would definitely deal with Jeff Schmitt again, and especially Mark. More

Mixed feelings about this experience. Very, very tiring. Bottom line: They were nice to us until they figured out I was not going to pay more money for anything -- I was just going to buy the car, no ser Bottom line: They were nice to us until they figured out I was not going to pay more money for anything -- I was just going to buy the car, no service contracts or other "deals." After they realized this, they made me out to be a difficult, unreasonable customer and almost-mean human being. We had checked out cars on Auto Trader before calling the dealership to make sure our desired car was still there and available. As customers, we were pretty simple. We wanted that car for the Auto Trader price (or better) and we had good credit. Mike really wanted us to buy the additional service contracts (undercoating, paint protection, other garbage). We didn't want to do this. I had expected to chew the price down from the Auto Trader price, and instead, he was trying to get me to spend more. They did give us a reasonable trade-in price on our old car ($1500) without haggling, but then they wanted us to spend an additional $2500 or more for various service contracts we felt we didn't need. What *I* wanted to know, exactly, was what was in the *mechanical service contract* already included (mentioned in the advertisement) for the car we were already paying for. Mike said he wouldn't lie, said he would get that for us, then finally said we would get this when we were signing papers -- to buy the car. (He wouldn't lie, but he just wouldn't get around to dealing with our concerns.) In other words, they didn't want to tell us what we were paying for until they had our name on the bottom line agreeing to pay for it. That didn't seem right. This was on a Saturday, so after 3 hours of test driving and haggling about being able to see what we were buying before we bought it, we spent over 2 more hours waiting to sign papers. Finally at around the 5 hour mark, I said we were leaving to have dinner, we would come back in a half hour (it was now 8 in the evening), and would want to sign papers and leave in maybe a half hour's time (since nearly all the other customers were already gone, except for one customer in line ahead of us). Mike got really upset that I was taking us out of there, even though my husband clearly is not in great health. Mike called us at dinner asking if we could come back the next day at such and such a time (right at time for church service). When I said Monday would be better, he said, "Why won't you work with me on this???" Seemed to me he had not budged on his price and they'd kept us there for five hours. How much more should I work with them? The car was missing an item (shelf) we wanted and no one offered or was willing to give us one of these for free, despite our 5 hour wait (they finally gave us a free oil change -- wheeee -- and promised us a full tank of gas in the car, but the tank was actually 5 gallons low when we left the lot, it just registered as full). On Sunday, I realized Mike had mistakenly allowed me to set up a Monday appt without making sure my husband, named in the loan, would be along to co-sign the loan. We called, and they worked to accommodate us on Sunday for a pre-negotiated time slot at 3:30. By the time we left on Sunday it was 6 pm. We had spent 2 more hours haggling before we got our car. Mario insisted on giving us the sales pitch, all over again, that we had already heard from Mike about undercoating. Additionally, he wanted to sell us a $300 "deal" where, if our car got stolen, we would get a "bonus" $5000. (Why not just play the lottery or the horses with that $300?) Small windowless room, tiny AC vent, and very very long-winded talkative man wanting us to listen about why we should want to spend $1800 to extend the 6-month mechanical service contract which he finally, finally was willing to let us see. $1800 for a 5-year contract to cover items that don't normally go wrong on cars that are less than 10 years old, many of which would cost less than $1800 to replace. When I didn't want to buy it, and wouldn't budge on other items, he said, "So I just am not going to be able to make you happy, is that it? You just cannot be made happy, is that correct?" My husband was wonderful. He stood behind me and encouraged me. We took a break out in the showroom and he pumped me up and gave me courage. We got a great car (no shelf) for a good price, and the warranties we got assured us that they must feel confident that this car is in good shape. So, good enough deal. But I worked for it. More

I came into Jeff Schmitt looking for a new/used car that I could afford and I was met by Nicole Moore. She was extremely friendly as well as helpful in getting into a car that was affordable as well as rel I could afford and I was met by Nicole Moore. She was extremely friendly as well as helpful in getting into a car that was affordable as well as reliable. I came in with a very specific price range and I believe she got me the best deal I could find anywhere as she negotiated a great price for me and got me out of the store very quickly. I do intend on returning to Jeff Schmitt for any future car purchases both personal and for friends and family. More

The customer service I received was excellent. All of the folks I dealt with, especially Rick Credit (the sales person) bent over backwards to help me. I was very impressed and would highly recommend th the folks I dealt with, especially Rick Credit (the sales person) bent over backwards to help me. I was very impressed and would highly recommend this dealership and all the folks I dealt with. More

Jesse Tenney is the best auto salesman my husband & I have EVER worked with. So pleasant and patient, very knowledgable about each vehicle that we looked at. He went over and above to make sure that we g have EVER worked with. So pleasant and patient, very knowledgable about each vehicle that we looked at. He went over and above to make sure that we got the right vehicle for us at the right price. We would recommend Jesse and Jeff Schmitt Auto Group to anyone! Thank you again for the peace of mind that you gave us, Linda & David Swigart More

We had seen the Dodge Ram online and went to test drive it. Our salesman, Ray Curtis was very friendly and helpful. We worked with him over several days to get the deal worked out. Overall great experience it. Our salesman, Ray Curtis was very friendly and helpful. We worked with him over several days to get the deal worked out. Overall great experience! More

I was very impressed with the customer focus of the Jeff Schmitt Auto Group. Stephanie Olnhausen did a wonderful job helping us find the right car for our family and budget. She was easy to work with and Schmitt Auto Group. Stephanie Olnhausen did a wonderful job helping us find the right car for our family and budget. She was easy to work with and did not pressure us in any way. I felt the information she provided was truthful and fair. I would highly recommend the Auto Group, Stephanie, and the whole team for your next car purchase. More