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Jeff Schmitt Mazda - Service Center
Beavercreek, OH
19 Reviews
19 Reviews of Jeff Schmitt Mazda - Service Center
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June 25, 2024
I have leased vehicles through this Mazda dealership for the last 5 years and have overall been pleased with their service. Dealing with the car dealership tends to go both ways, but at the end of the day h the last 5 years and have overall been pleased with their service. Dealing with the car dealership tends to go both ways, but at the end of the day having someone make you feel as though your concerns are their own demonstrates true customer service! More
by slim1181
Employees Worked With
Kailee, Cody
February 29, 2024
I purchased my Mazda at a different Mazda dealer but always come to Jeff Schmitt for oil changes and maintenance because of Cody Lesher, Service Advisor. Cody goes out of his way to make sure I understa always come to Jeff Schmitt for oil changes and maintenance because of Cody Lesher, Service Advisor. Cody goes out of his way to make sure I understand what is needed, keeps me updated on services being performed and what services are suggested for upcoming routine maintenance. Jeff Schmitt is so fortunate to have such a friendly, positive and helpful person as a representative of their service department! More
by cindydavis2112
Employees Worked With
Cody Lesher
June 21, 2021
I am a body man with over 50 years in the body shop business I ran a Mercedes-Benz dealership's Body Shop and a Volvo BMW's dealership body shop. Stopped in to get the service records of a Miata tha business I ran a Mercedes-Benz dealership's Body Shop and a Volvo BMW's dealership body shop. Stopped in to get the service records of a Miata that I own and they were spectacularly quick and efficient and polite and a pleasure to work with somebody so professional while I was there I thought I would get my Miata appraised Josh took very professional care of me he's obviously a very knowledgeable guy and if I ever buy a a new Mazda it will be from him. Very professional very KNOWLEDGEABLE!. .OH. and I believe Quincy(?) is a fellow that helped me also .great guy. Thank you guys for a very nice experience at your dealership. More
by The Bodyman known as WONDERWOODY
Employees Worked With
Josh, Quincy
February 29, 2020
It was finally time to service the ol’ trusty Mazda and the only time I had available was while on sick leave recovering from surgery (I had no idea Jeff had loaner cars). What an amazing experience. From the only time I had available was while on sick leave recovering from surgery (I had no idea Jeff had loaner cars). What an amazing experience. From being cordially greeted at the service entrance to the immaculate guest/customer waiting area, everything was literally first class. I have never experienced anything like it. Mike, the service manager, checked over the car and gave me several pointers in order of priority and I was able to make my own decision, without any pressure. Oh, they also promptly took care of 3 recall orders and one warranty replacement. Because I had just had surgery, they didn’t keep me waiting and, best of all, asked me which Mazda model I would like to use as a loaner. Wow! Guess who’s buying a Mazda CX-5 next? Five stars, for sure...heck, 10 out of 10. Perfect score from start to finish. More
by rklewis5
Employees Worked With
Mike
December 06, 2018
Respectful and willing to explain I was treated with respect, allowed extra time to think and process decisions, and everything was shown and explained to me very well (sometimes more I was treated with respect, allowed extra time to think and process decisions, and everything was shown and explained to me very well (sometimes more than once!) without being pressured into any decisions. More
by Lindservus
Employees Worked With
Vivian Bell
November 24, 2018
Great Service Our Service Advisor Vivian Bell explained very well our car's problems and took us to the garage area see the problem. Seeing the details was importa Our Service Advisor Vivian Bell explained very well our car's problems and took us to the garage area see the problem. Seeing the details was important so I could decide to do the service recommended by mechanic. More
by Rolando Delgado
Employees Worked With
Vivian Bell
August 29, 2018
Service person was great! Service person, Vivian, was very professional and courteous. I told her that our son's Mazda 3 possibly had a stripped drain plug. (Valvoline wouldn't Service person, Vivian, was very professional and courteous. I told her that our son's Mazda 3 possibly had a stripped drain plug. (Valvoline wouldn't change oil fearing that it might not screw back in) Great news was that it was just a little loose. This was my first visit to Schmitt Mazda (new in town from Texas). Took less than 1/2 hour with appointment and appreciated the vacuuming of carpets. Will be back when in the market for new or used Mazdas. More
by Toad777
Employees Worked With
Vivian Bell
August 27, 2018
Great Service Experience I was greeted right away by the friendly service writer. She very efficiently wrote up work order and showed me a written estimated cost. Then, afte I was greeted right away by the friendly service writer. She very efficiently wrote up work order and showed me a written estimated cost. Then, after about waiting 30 minutes in the super-nice waiting area, the service writer came and personally told me the car was ready (no anonymous loud speaker). I was really happy in all ways. More
by Virgil Cane
Employees Worked With
Matt Powell and the Lady Who I First Met (have forgotten name)
May 28, 2018
Great Service My car was brought in for a recall. Worked with Vivian Bell and Kelly Gabberd, both of whom were a great resource and made warranty recommendations I My car was brought in for a recall. Worked with Vivian Bell and Kelly Gabberd, both of whom were a great resource and made warranty recommendations I did not think of while I was in the service department. I highly recommend both Vivian and Kelly. More
by JEE
Employees Worked With
Vivain Bell and Kelly Gabberd
November 28, 2017
Knowledgeable and friendly staff! I was extremely pleased working with Cameron to find my dream car! He was full of useful information. He sold me on the car by paying attention to I was extremely pleased working with Cameron to find my dream car! He was full of useful information. He sold me on the car by paying attention to detail and understanding my needs. More
by Kristina777
Employees Worked With
Cameron, and Cathrine
