Jeff Schmitt Chevrolet North

There is no proof that there was anything even done . As far as I can tell the overpriced technician didn't even get out his expensive tools . He just stated that the problem could be spark plugs .I don't r far as I can tell the overpriced technician didn't even get out his expensive tools . He just stated that the problem could be spark plugs .I don't recommend this dealership Jeff Schmitt and my family, friends and self will not be going back . in my opinion they have poor customer service and dishonest practices. So if you want to spend $100 just for them too look at your car and you tell what it could be. Then want too charge $250.00 too change just spark plugs. This is your place. GOOD LUCK! I know better mechanics and dealerships. More

I bought a new Equinox this summer. Within 10 mi from leaving the parking lot with my new car, the warning light for tire pressure came on. I returned to service department next day and was told they ju leaving the parking lot with my new car, the warning light for tire pressure came on. I returned to service department next day and was told they just forgot to calibrate pressure guages when the tires were switched (pulled low profiles tires from another vehicle to put on mine the day I bought it) which seemed plausable. Every 2-3 weeks, however, the pressure warning light keeps coming on for the same tire (driver front) and we keep putting air in it. No problem, slow leak, I just put more air in it, HOWEVER, the last time I it was low (27lbs) the warning light did NOT go off. NOW, Im concerned as Ive been driving on it low and the warning system failed. I came into the service bay 12/12/11, explained the ongoing issue with the tire pressure in the drivers side front tire AND the fact that the warning failed to go off the last incident and I wanted both the tire and the warning system checked. I told them at least 2X which tire exactly it was. After some time in the bay, the service manager came to me explained they werent able to find a problem with the tire or gauge and asked me again if I was having to put air in it or what was my problem. I again, explained to him about the repeated tire issue in the driver front tire since the day I drove it off the lot and also the warning failure the last time it happened. Maybe 30 min later, he sent someone else to tell me, "Bad news, we found a nail in the tire and it cant be fixed". I was upset to say the least since he had just come out and told me no problem could be found. I asked for my paperwork, walked over to the sales dept and asked to speak to whoever was in charge. I was sent the very same service manager who initially told me no problem could be found. He explained that at the initial time he spoke to me, they hadnt recorded WHICH drivers side tire it was, front or back, and he was just inquiring to figure out what my issue actually was. He actually had looked at both the drivers side tires at that time and wasnt sure which tire was in question. He stated that he would be happy to show me the nail. (Why would you not record the tire on the service order when I came in and specified which tire I wanted checked? Why tell me you couldnt find anything wrong with the tire or guage if youre just clarifying what you want to check?) I explained that at this point, after telling me they found no problem and coming back later and saying there was, I had no doubt a nail was there by NOW, not to bother, give me my paperwork so I could leave. I then took the paperwork to Grismer tires to have it checked to see if it indeed could be plugged or not, they examined the tire and could find NO nails in the documented tire recorded on Jeff Schmitts paperwork (tire with the slow leak), however they did find one in the tread of the rear passenger tire. Grismer advised before I purchased possibly 2 (?) new tires, that I should return to Jeff Schmitt, speak to him personally, and see if the situation couldnt be rectified as he felt Jeff was an honorable guy. I did just that. I went directly back to Jeff Schmitts from Grismer at 4:30 to speak to speak to Jeff, ran into my salesman who got his SALES manager who spoke to the SERVICE manager again, who then explained when he wrote it up, there was most likely a miscommunication as to which tire had the nail and his service tech was gone for the day to confirm the miscommunication. The SALES manager recommended that I bring the car back to confirm no nail in front driver side per your service order. Well the trust is gone. I dont trust them to examine it AGAIN for the third time. So..after a full day in service bays, Im now looking at going to Grismer to replace 1-2(?) new $250 low profile tires with 3000 miles on them, going to different chevrolet dealer and having the pressure guage valve examined.... AND I have discovered I have absolutely no tire warrantee info in my new owners packet regarding the expensive tires put on my car the day I bought it.......AND I have yet to speak one word to Jeff Schmitt. In essence, the sales department was great, but dealing your subsequent service issues....you are on your own from my experience. More

First of all customer srvice is horrible. If you call the dealership number, they ask what store and what associate, then they transfer you to then wrong department which transfers you back to the centr the dealership number, they ask what store and what associate, then they transfer you to then wrong department which transfers you back to the central line anyways, this cycle is continuous. If you can't figure out how to operate your OWN phone service how can you expect a customer to trust your ability to sell or service a vehicle? I finally made my way to the dealership and started working with a salesman who abruptly left me hanging to deal with his uncle. This caused me to be transferred to another salesman and we had to start the process over again from scratch, only to find out that the information that was provided on-line for the vehicles was completely outdated and inaccurate. I arrived at the dealership with 2 other appraisals for my vehicle from other dealerships and your company completely slapped me in the face with a ridiculous offer. In the end we were close to agreeing on a price and I couldn't get a solid answer or decision from anyone because it was nearly 3 hours later and my credit was still not checked to even ensure the finance charges I could be promised. I left the dealership and was told that everything would be worked out by the time I came back at 3 to start paperwork and pick up the car. I left not knowing what the payment would have been or any other information for that matter. This allowed me to call a competitor in the local area who WOWed me with perfect customer service and sales ability. I was guaranteed a price over the phone that beat your price by over $10 dollars a month in payments. When I arrived at the dealership I was greeted and taken care of by the same salesman and ultimately ended up with an even better deal when the information was processed and my car was appraised (by the way they didn't insult me and gave me exactly what I was asking for my trade). I ended up saving over a thousand dollars by going to this dealer and they even threw in maintenance for 2 years and dealer incentives. To boot, the whole process took only 2 hours with all of the paperwork where your dealership took over 3 hours of total mass confusion and no concrete answer. I am proud to say that I am the owner of a brand new 2012 Chevy Malibu from one of your competitors and will gladly recommend their dealership to all of my friends and NOT yours. More