Jeff Schmitt Chevrolet East

Visit.....ready to purchase my dream car...didn't work out I found the car I wished to purchase on line and made an appointment to visit the dealer to inspect/drive the vehicle. The dealer was a 4 hour drive I found the car I wished to purchase on line and made an appointment to visit the dealer to inspect/drive the vehicle. The dealer was a 4 hour drive away......but it was exactly the vehicle I wanted and it was offered at a very good price. Upon arrival, the sales manager that I was supposed to see (Jeff) was not even there. My arrival seemed like a surprise to them...they first denied me a test drive because it was raining outside but then they agreed after conferring with some boss I never saw. Then a salesman (more like sales boy) with only one day on the job started hovering over me and continually urging me to buy,...he was trying to be pleasant but I wanted technical information......his answer to all questions was to look it up in the owners manual. I was beginning to have second thoughts about the visit by now......the car was great...it was the sales team Charlie Chaplin like sales approach that was killing my desire to purchase. I realized I had had enough after a sales person (Ray) attempts to talk me out of a dealer option that I previously agreed to purchase on the phone for an additional $699. ......his argument was that they really don't like to do that kind of work and that I should just purchase the car and take it home and have the option added locally...it other words - just give us your money and go away. By this time I was indeed leaving (forget the car!) and unbelieveably another so called "manager" (Chris) follows me out into the parking lot and tries to tell me politely that I was a fool to drive 4 hours and not buy the car. I regret not getting the car but I dot regret walking away from those amateurs....the sad part is that I expect they think they are really good at what they do. More

Service repairs not completed, required return visits Continued issues with service quality, repairs are not done correctly causing repeated return trips to dealership. This visit one of the replacement p Continued issues with service quality, repairs are not done correctly causing repeated return trips to dealership. This visit one of the replacement parts was not replaced as it should have been and another new wheel was damaged during install. All wheels were left with grease and wax or some kind of film on them. I would think the technician would clean off the newly installed wheels once reinstalled on the vehicle. There seem to be no quality control checks within the service department. This makes the fifth occurrence of a repair not being completed correctly or completely causing me to have to return for a follow-up service visit to have the repair finished. More

While my Suv was in for service, I decided to look for a new Suv, The saleman I met at Langs Chevrolet was Curtis Evans, He was a very pleasant & helpful young man, He knew the product very well, I decided new Suv, The saleman I met at Langs Chevrolet was Curtis Evans, He was a very pleasant & helpful young man, He knew the product very well, I decided to trade my old Suv in for a new one..Curtis got me a great deal..Curtis went over the Suv with me & took his time with me explaining it all to me.Overall it was such a great experience!!! I will recommend Langs & Curtis Evans to my family & friends. Thanks again Lands & Curtis Evans for such a GREAT experience!!! More