Jeff Schmitt Cadillac - Service Center

Customer Service Hello! I was in your dealership today, to have my car serviced. I am not sure, what the young man name was that helped in the service dept., but I w Hello! I was in your dealership today, to have my car serviced. I am not sure, what the young man name was that helped in the service dept., but I would like to say, that he was very pleasant and very helpful. I also would like to comment Cody Helton, he was a really nice sales person. While my car was in service, I was looking at newer Cadillac, and he went out of his way, to assist me, with the matter. But we were unable to come up with a car, in my price range. And I can not say enough about Lynn, in your cashier office. She represent your company well. Thank you, Otto Alan Gray More

Go anyplace else but Jeff Schmitt! I purchased a used vehicle from Jeff Schmitt just over a year ago. The purchase experience was par for what you would expect when buying used a car. I I purchased a used vehicle from Jeff Schmitt just over a year ago. The purchase experience was par for what you would expect when buying used a car. In addition, I had body repair work done on the vehicle as part of the deal and another which I paid for. I had several workmanship issues which I had addressed immediately. However, I have experienced continued electronic issues with the automatic rear hatch shortly after the "repair" was made. (Incidentally, the vehicle was sent out to another dealership because Jeff Schmitt couldn't get the rear hatch to work after they disassembled it) Once I finally got the problem diagnosed, the Toyota dealership said the wiring on one of the rear sensors was "mangled". It is obvious to me that this occurred when the door was disassembled/reassembled. I spoke to the manager of the body shop who said the work on the portion paid for by the used car shop does not come with a lifetime warranty but apparently the work I paid for does. I also talked to Clay Alsip, the manager who said it was more than likely a failed sensor and regardless of my immediate problems with the vehicle; he would not warrant the damage. His final decision was based on the age of the vehicle (2013 with about 30,000 miles) as he believes it was likely a mechanical problem with the part. I am not satisfied with this explanation or the manager's final decision. As a Jeff Schmitt "preferred" customer, I am stuck with the cost to finish the job properly. Before you stop reading, I am reminded of another incident with the Jeff Schmitt Auto Group that involved a salesman running a credit report without my permission or knowledge. (I have the letter from the finance director apologizing and requesting removal of the inquiry) The negative ding on my credit was discovered during the final phases of a mortgage application. Bottom line is that doing business with this company could cost you time, frustration and thousands of dollars! Screw me once shame on you. Screw me twice shame on me! I will never do business with Jeff Schmitt in any facet and will recommend that my friends and family do the same. Do yourself a favor and go anywhere else! More

Brought vehicle in for service My parents purchased a 2013 Chevy Cruz from here, drove it a couple days and then it started making a god awful sound. My parents took the vehicle in My parents purchased a 2013 Chevy Cruz from here, drove it a couple days and then it started making a god awful sound. My parents took the vehicle in for some touch up work that was promised when the vehicle was purchased and the work was great, however they asked about the noise the car was making and the service manager said it wasn't making that sound when they purchased it and they would not fix it (for one I was there during the purchase and if it would have made that sound we wouldn't have purchased it). I called the Chevy dealership in Fairborn and spoke to a not too friendly advisor, so I gave it one more shot and called Miamisburg and spoke with Nicole who was very friendly and helpful!!! The salesman and finance lady was wonderful when the vehicle was purchased, but I will never deal with the Cadillac dealership in Beavercreek again. Service manager really needs to learn how to treat people, especially the elderly!! More

service manager and sales manager impeccable solution my 70 yr old mother purchased cadillac in 2012, had a few minor issues and then a major issue w tires wheels..although i think the culprit for the def my 70 yr old mother purchased cadillac in 2012, had a few minor issues and then a major issue w tires wheels..although i think the culprit for the defect lies within the wheel (giavanne wheels) sales manager and service manager worked together w me to resolve the issue..The issue in fact wasnt by any means the fault of dealership but despite that Marty and Dale went above and beyond to get my momma back driving a car w inflated tires...A big thank you to Marty and Dale and the vogue tyre distributer who all came together and offered a legit deal to rectify any issues...it even says more about dealer that they were dealing w Giavanne wheels that werent warrantied nor was dealer responsible for defects in wheels they no longer sell....Had a fantastic experience w the Jeff Schmitt management team!! Dont ever believe this business is sketchy, i dont believe the COMPANY ever was,,,..in fact, "SKETCHY" moved on to do his business elsewhere (my opinion)..JeffSchmitt is sure to be a more successful company with their current management team...lots of effort, very considerate and concerned...and im overly satisfied with the resolution plan!! Thank you Marty and Dale......Sincerely D Zammit More