Jeff Schmitt Cadillac

We purchased a used Buick park avenue from Michael. He was extremely friendly and listened to all of our concerns and needs. I came in there with a folder of questions and research that I did on the car, was extremely friendly and listened to all of our concerns and needs. I came in there with a folder of questions and research that I did on the car, him and the company. He listened to everything I said and answered all of my question the best that he could, without getting impatient with me. So after test driving the car we heard a sound from the back end, that could have been a bad tire. We expressed our concern to Michael and he agreed that it needed to be checked. He had the service department look into it before we signed the papers. The following day he informed us that they were going to put two new back tires on the car, so we came in and signed the papers, trusting them that the issues was resolved. We picked up the car the following day, however after driving it on the highway that night we realized it was not the tires, and we brought in to our mechanic to take a look at it. He informed us that it was the air shocks and it was unsafe to drive. We called Michael to let him known, however he was on vacation at this time so we had no choice but to have it fixed right then. The next day we went in to let him know what had happened, Nick the sales manager informed us that he would get with Michael once he was back and let us know what they would do for us since we had to pay for the repair ourselves. Michael contacted me the following day and told me that he spoke to his manager and that he was very sorry about our situation. He was a man of his word and told his manager that we all agreed that the issues needed to be fixed before purchasing the car and that it had not been done. He asked us to bring in the repair cost and that they would refund us the amount. I was very shocked to hear this, we had already paid for the car and signed the papers so they could have said sorry and been done with us ,however they our more about the customer and our satisfaction then just about a sale. I am extremely impressed by their customer service in the sales area and will be returning to them when it is time to purchase another car. I will ask for Michael since I know he is a man of his word and that he is about customer satisfaction not just a sale. I would also like to mention my father purchased a new Cadillac last year, from a young sales man there however, I do not know his name, but he was very pleased with him also. Way to go Jeff Schmidt Cadillac,Michael Jackson and Nick. More

The experience was great, it was beyond great dealing with Bryan Edwards. The moment I entered the dealership and was greeted by Bryan I felt at home. he was patient with me and focused at exactly what I with Bryan Edwards. The moment I entered the dealership and was greeted by Bryan I felt at home. he was patient with me and focused at exactly what I was looking for. I went in to look at a CTS coupe Base model. but I end up getting a better deal in a 2013 CTS coupe premium model. he was great at explaining the benefits and showing me the ins and outs that come with the new Cadillacs etc. The service was AMAZING and the finance process took less than expected. it was a breeze. Jeff Schmitt Cadillac might just be my #1 dealership in the future. More

I want to Thank Malcolm and Josh at Jeff Schmitt Cadillac for going above and beyond my expectations, I love my 2013 Jeep Compass and if it had not been for Malcolm, I would not have stayed to buy a vehicle for going above and beyond my expectations, I love my 2013 Jeep Compass and if it had not been for Malcolm, I would not have stayed to buy a vehicle, but I am so glad that I did and it was one of the best decisions that I have ever made. I really appreciate the time and attention Malcolm and Josh gave to me. They gave me a deal that went beyond my wildest dreams, and I am so grateful for the excellent service that I received. A rating scale of 1-10 with 10 being excellent, I rate them a 10+. I will definitely tell everyone to go to Jeff Schmitt Cadillac and get a deal of a Lifetime!!! Thank you Jeff Schmitt Auto Group for being there for me! More

I came into the dealership looking for an economical used car, and was greeted by Bryan Edwards. He pointed me in the direct of a used Pontiac Vibe that was just traded in. The Vibe and price fit exactly w car, and was greeted by Bryan Edwards. He pointed me in the direct of a used Pontiac Vibe that was just traded in. The Vibe and price fit exactly what I needed. Thanks again. More

As my husband and I pulled up and got out at the dealership, we were immediately approached by the salesperson, Timothy Sawyer. We were greeted in a very welcoming and professional manner. The custo dealership, we were immediately approached by the salesperson, Timothy Sawyer. We were greeted in a very welcoming and professional manner. The customer service was excellent. We told the salesperson what vehicle we were there to see and he was more than happy to show us the vehicle after going over some preliminary information. Throughout the test drive, Mr. Sawyer continued to provide us with pertinent information about the vehicle and answered any questions we had. When we decided to go forward with the purchase the paperwork was all processed in a very timely manner and Mr. Sawyer really worked with us to get the deal we wanted. On the last leg of the purchase we were introduced to Ian Quinn. He finalized all of the paperwork, went over everything in detail, and answered all of our questions. Mr. Quinn was very personable and professional. Overall, we left with a great new vehicle after having the best experience we have ever had at a dealership. More

My wife and I had been to a lot of dealerships looking at new cars. We were treated well everywhere we went, but the experience we had at Jeff Schmitt Cadillac was by far the best. Our salesman was Eric Low new cars. We were treated well everywhere we went, but the experience we had at Jeff Schmitt Cadillac was by far the best. Our salesman was Eric Lower, and he could not have been more friendly and helpful. Shopping for, and buying a new car can be very stressful, and Eric has that demeaner that automatically makes things seem less stressful. Every question we had was answered in a way that we could easily understand, and we had his full attention. After we selected the car and color we wanted, and the paperwork was being completed, I changed my mind and chose another color, and he assured me that his main objective was to make sure we were happy with what we got. Also, his sales manager-Martin Ziegler wanted to make sure we were receiving all the attention we needed, and asked if there was anything more he or Eric could do to make our experience better, and my answer was no. We could not have asked for better service. I will tell anyone interested in buying a Cadillac to go to Jeff Scmitt's, and specifically ask for Eric. If we receive that same attention from the service department when that time comes we will never go anywhere else. More

When customers want to test drive a veichle they want to do it without a salesperson sitting in the back seat. This to me was intimidating. We felt pressured into purchasing this veichle and all the add-ons do it without a salesperson sitting in the back seat. This to me was intimidating. We felt pressured into purchasing this veichle and all the add-ons. I know salespeople need to make a living, but that really bothered us. We wanted to look at other cars, but didn't get to. High pressure salespeople were the reason Bill and I went after hours just to look around. Tim you really need to back off and let people have space and a chance to look around. Otherwise the service was good. More

Thanks for going above the normal customer experience for me on 5-18-13. I am very happy with my car and have told anyone that wants to listen about what a wonderful experience I had with no pressure. Thank me on 5-18-13. I am very happy with my car and have told anyone that wants to listen about what a wonderful experience I had with no pressure. Thank you for all the attention you showed me on Saturday. Take care. More

Timothy Sawyer bent over backwards to help us buy this used Cadillac. He even came in on his day off to finalize the deal. We are so pleased with the car. Service department fixed a little problem for used Cadillac. He even came in on his day off to finalize the deal. We are so pleased with the car. Service department fixed a little problem for us and was so courteous to us while we were waiting. Jeff Schmitt is the BEST dealership to work with. No doubt we will be back when ready to buy another vehicle. They make buying a car a painless experience. More