Jeff Schmitt Cadillac

My comments ar twofold: 1, my thoughts of my salesman and 2, my thoughts on the dealership practices after the sale. Salesman. Dan Sharrett was a very professional salesman--stayed with me all the way 2, my thoughts on the dealership practices after the sale. Salesman. Dan Sharrett was a very professional salesman--stayed with me all the way throughout the purchase process until the deal was complete and has made himself available since the sale to answer any questions I have about the cadillac--a very energetic, enthusiastic, and professional young man who loves his job! Need to be more like him. Dealership practices. I do wish the dealership would stop the emphasis of the dealer add-on services "after the sale is complete." Additional services such as credit life, gap protection, dent repair updgrade services, etc. I had to listen to the business manager--who was extremely nice--explain all the additional services which took unnecessary time to get everything complete. My goodness--the warranty provided by Cadillac is more than sufficient! I have never been presented with so many different finance and insurance products. Although I did not allow this issue to distract me from the great experience I had with purchasing the car, I would have enjoyed the experience better if all these "extras" were not emphasized so much from the business manager. One example and please think about what I am saying: "I am buying a cadillac, so it should be obvious that I'm doing ok with my finances or I wouldn't be buying a cadillac right? Once the deal is done someone is explaining to me how credit life would help me if I couldn't make payments?" That made me feel a little embarrassed. More

I was told by service department my car was ready and just had to be picked up by 8:oo. When I arrived at 6:40, I paid for the work done but had no keys. After about 15 minutes of waiting I spoke with just had to be picked up by 8:oo. When I arrived at 6:40, I paid for the work done but had no keys. After about 15 minutes of waiting I spoke with John who was rude as hell and told me that I didn't talk with anyone from his department because they close at 5:oo. There was apparently some communication problem somewhere and instead of taking blame for it John blamed me. Complete joke this place is. Respectfully, John A. Minehart More

Jeff Schmitt Cadillac is an outstanding automobile Jeff Schmitt Cadillac is an outstanding automobile dealership My salesman, Larry Buehrer, spent a couple hours completing the paper work/ sale, in Jeff Schmitt Cadillac is an outstanding automobile dealership My salesman, Larry Buehrer, spent a couple hours completing the paper work/ sale, instructing me on the many features of the SRX, taking me on a test drive, and answering all of my questions. Also, he helped me set up the phone service, obtain my ONSTAR, and MX/Sirus services. He knows Cadillacs!!! He followed up his sale using both e-mails and phone calls, making sure that I was happy with my SRX. When I had a question I could call him...he always had the answer. When I lease or buy my next Cadillac he will be my salesman. Jeff Schmitt Cadillac knows how to treat their customers. Everyone is very friendly, professional, and helpful. (Sales, Support, and Service Departments) This dealership is "head and shoulders" above all of my past experiences with local dealerships. (7 leased cars, SUV/ over 16 years / 5 dealerships...including Land Rover/ Mercedes Benz/ Chevrolet. More

I was completely satisfied with the sales and service that we received at Jeff Schmitt Cadillac. We had been looking at pre-owned CTS' and just happened to be out in the area, so we stopped in to see wh that we received at Jeff Schmitt Cadillac. We had been looking at pre-owned CTS' and just happened to be out in the area, so we stopped in to see what they had on the lot. Tom walked the lot with us explaining all the different features and functions that each car I touched had, and trust me I wandered from car to car to car. Unfortunately there were no pre-owned CTS's that interested me, and Tom was okay with that. He said that he would keep an eye out for what I was looking for and contact me when something came on the lot. Well as my husband and Tom were talking I started to wander and the rear hatch of a 2011 SRX was opened. The rear track system caught my attention and I asked Tom how it operated. He proceeded to show me how the track system works, and from there he went over many of the features that this vehicle has to offer; right down to the cup holder that can hold tall drinks or by flipping the switch hold a shorter cup. Tom attention to detail was terrific. He quickly figured out that I really did not care about MPG's or engine size, but it was the little things that got me excited about this vehicle. Again, the cup holders, the ability to extend the leg support on the driver side seat, the rear backing camera! I am happy to say we ended up buying a brand new SRX, and I LOVE it. Tom even had balloons and a big bow on the car when we came in to sign the paperwork. Overall, I was, and still am very thrilled with the treatment and follow up care that we have received from Tom and the rest of the staff at the dealership. I would recommend Tom Liptak and the Jeff Schmitt Auto family. More

Bought a 2002 Cadillac Deville Oct 31, 2011 picked it up on Nov 1, 2011 when I got the car they only had one key and wanted me to pay $40.00 for an additional Key. Took the car home and within three days h on Nov 1, 2011 when I got the car they only had one key and wanted me to pay $40.00 for an additional Key. Took the car home and within three days had to return it for service because the car shakes when it gets up to 63 mph, the lighting on the instrument panel/steering wheel half works and the check air bag light comes on. Took it in for service and the Service manager was not even authorized to do the work necessary to fix the car to the specification that it should have being before it was put up for sale. If I wanted the lights and the air bag problem fixed it will cost me $900.00 So bottom line I will never buy anything from the Jeff Schmitt Auto Network again. More

My husband and I went to this dealership to look at a specific pre-owned vehicle. I had looked online to price various SUVs. The prices at Jeff Schmitt Cadillac were very competitive with the dealer th specific pre-owned vehicle. I had looked online to price various SUVs. The prices at Jeff Schmitt Cadillac were very competitive with the dealer that is closer to our home. Also, the inventory was great! We ended up purchasing a 2012 SRX instead of pre-owned. We decided to do this because of price, color, and a fantastic trade-in on my Highlander! Blain V. was not pushy! He explained, we decided. He was very personable and easy to talk with about various options. He kept in touch with us even when he wasn't at the dealership. Returning our calls was very important to us. We would recommend this dealership and feel it was worth driving 50mi. from the Mason area. More

I first visited a Buick Dealership and looked at a LaCrosse and Regal and was ready to purchase a Regal when my Dad recommended I check out a CTS since I really love them. I had previously owned a CT LaCrosse and Regal and was ready to purchase a Regal when my Dad recommended I check out a CTS since I really love them. I had previously owned a CTS but felt they were out of my price range. I had already been preaproved for the Buick for a payment of $450 mo. On a whim, I did call to talk to a sales person at Cadillac and it was Blaine who helped. He wanted me to come in and talk to him, so made an appt for later that day. Once I thought about it, I called back to cancel because I felt the Cadillace was out of my price range since it was aprox $10k above the Regal. Blaine convinced me that he believed he could match or get very close to the Regal payment so he took some info down and went to work. He called me back later and asked if I could go $500. I said, no, I really didn't want to go that high on a payment so he asked if I could hold on. He came back and said he could get me in a CTS Coupe with no extra options (i.e., sunroof, heated seats) but the basic coupe came with many nice things on it so I said okay to $460. He said he would have to have the car picked up and would be there in a few days. Once it was there, he called, told me to give my info to the finance mgr over the phone and to come in that evening to sign the paperwork. I did and he called me to tell me all was set and I could come in at 8pm that evening. When I got there, he had another guy come in to tell me that I didn't qualify for the $460 a month payment but I coud qualify for a $505 payment. Really???? Hmmmm, wonder how I qualified for $450 with Buick? I told them to forget it, that I'd go with Buick and walked out. A few minutes later, Blaine called to say the next day, they could call to try to get better payments thru GMAC/Ally. My question to him was, "Well, if that was an option, then why not tell me when I was there?" I have financed the last SEVERAL cars thru GMAC/Ally with no problems, no late payments - the last car I had, had payment of $445." So, I went with Buick and I'm so glad I did. I love my Buick Regal and it came fully loaded (except navigation). Fairborn Buick/GMC rocks. They went WAY overboard to keep me as a customer and I so appreciate all they did to make me happy. NO WAY will I ever buy another car from Jeff Schmitt anything. My last car was from Jeff Schmitt Chevrolet and their service department stunk. I should've known Jeff Schmitt Cadillac wouldn't be any better. I miss Roberts Cadillac!!! More

I was very pleased with my experience at Jeff Schmitt Cadillac. Everyone I encountered there was friendly and helpful. Chris Boehmer was especially helpful and I appreciate him taking the time to work wi Cadillac. Everyone I encountered there was friendly and helpful. Chris Boehmer was especially helpful and I appreciate him taking the time to work with me and get me to the deal I wanted on my new used car. As a first time customer at a car dealership, it was a very rewarding experience. I would definitely recommend this dealership and plan to continue my business with them in the future. More

Well let me start off with some info im 17 gonna be a senior in high school worked since i was 15 and have 4000 dollars to spend and i was looking to buy a second car.so i seen a nice car with low miles senior in high school worked since i was 15 and have 4000 dollars to spend and i was looking to buy a second car.so i seen a nice car with low miles and i called to get the information about it and they wanted 4995 which is good i wanted to pay cash and like i said i had 4000 dollars cash, so it was close to my price range so i asked for there hours and they told me from 7am to 7pm , so i drive 45 minutes away to go to this dealership at 8 am and wouldn't you know there's nobody there. So i call again (while waiting at the dealership) and ask why there closed and they tell me "well our sales department opens at 9am but we get here at 7 am to take calls and do the auto body" OK so that fine and all, maybe it was just a little misunderstanding. so i wait until 9am by this time the doors are unlocked, so i go in and wouldn't you know it, nobody! so finally at 9:30 i see someone who works for the company and i ask him "where is all the sales people" and he replies " um i think there in a meeting they usually have one at 9 am" ok so ive gotten false info twice now but this isnt the worst. i finally get to talk to a sales rep about the car. i drive it its nice but hasn't been detailed yet, out of alignment, has bad brakes, the leather interior is ruff, its a 98 and its 1000 above kelly. ok so we go in his little office and i ask him "OK whats your bottom dollar?" i tell him ill do 4000 out the door tax and title included he says "wow ok that will be really hard but let me see" so he gets up and comes back and says "well all i can do is 4995 and you pay tax and title" (this means he has done nothing for me, because that's what they was asking.) so i get up and say well man that's just too much so he says "well ok let me go check again", so he gets up leaves and finally comes back to say "well he wont come off at all" and really we should be asking 5995". so by this point im mad i had wasted 5 hours of my dad and for what??? ALL I REALLY WANTED WAS FOR THEM TO TAKE 4500 CASH OUT THE DOOR, but no they cant even take 500 dollars off. name another big name dealership that is so tight for money they feel that they cant even take 500 dollars off. i mean they sell 60 and 70 thousand dollar cadillacs and there that hard up for 500 dollars? More

From the time I walked in the door, I felt comfortable with Larry. I was able to be very candid and up front as I let Larry know my expectations. He was very knowledgable and went out of his way to ensure with Larry. I was able to be very candid and up front as I let Larry know my expectations. He was very knowledgable and went out of his way to ensure I was treated like a valued customer. I had been to 3 different dealerships prior and did not feel comfortable with the sales associate and immediately walked away. Customer service begins with the sales associate and ends with the senior leadership. Even after I bought the car and drove it off the lot, I returned to only get the same respect and service as before. I have been to dealerships that could care less about you once off the lot, but the entire group at Jeff Schmitt understands how to treat their customers. I was very impressed and have already recommended Jeff Schmitt and Larry Buehrer to friends and colleagues. Im going to sound like a commercial, but the Jeff Schmitt experience is not a slogan, it really is true representation of this dealership. Kudos Jeff Schmitt! More