Jeff Haas Mazda - Service Center

Tod Troublefield Well presented and efficient keeping me up to date and informed about the progress of the service. Explained what the work performed content and why. Well presented and efficient keeping me up to date and informed about the progress of the service. Explained what the work performed content and why. More

Excellent Customer Service! I am a former Toyota owner and customer of Sterling McCall who set the standard for service for dealerships in Houston. I bought a Mazda CX-9 last ye I am a former Toyota owner and customer of Sterling McCall who set the standard for service for dealerships in Houston. I bought a Mazda CX-9 last year and Jeff Haas Mazda has raised the bar for service. Cindy Ramirez is very professional, knowledgeable, and gets things done. She is awesome! More

Todd Troublefield is very nice and very professional. Thanks I really recommend this dealership. Everybody is Nice. Todd Troublefield helps a lot and explain everything clearly. Thank you very much.. You h I really recommend this dealership. Everybody is Nice. Todd Troublefield helps a lot and explain everything clearly. Thank you very much.. You have to go there!!!! More

Excellent service! I was in for the first time on Friday, the week before Thanksgiving. I was in and out in 30 minutes. Todd took the time to explain everything and answ I was in for the first time on Friday, the week before Thanksgiving. I was in and out in 30 minutes. Todd took the time to explain everything and answered all my questions. I'll be baackkk. I have to share, I was at a Ford dealership later that day for a tire repair on my husbands car. After waiting for an hour I found my service advisor. He wasn't told I was there, he also told me they can't get to me for 2 hours!! After much conversation, I mentioned I was at JH Mazda and they got me in and out in 30 minutes. He got me right in. Lol More

Outstanding Service! I am writing to give a huge "thumbs up" to service advisor Jessica McCaffrey, who was in charge of my 30,000 warranty service at Jeff Haas Mazda. I in I am writing to give a huge "thumbs up" to service advisor Jessica McCaffrey, who was in charge of my 30,000 warranty service at Jeff Haas Mazda. I initially took my car in on Wednesday, the day before Thanksgiving, without an appointment. Jessica explained that she would do her best to fit me in that day when she could, but because it was so busy at the dealership, she suggested that instead of waiting I might be better off bringing my car back on Friday, a recommendation I decided to follow. When I returned to Jeff Haas today, Jessica remembered me and greeted me as soon as I entered the service department. She immediately took my car back to the service area. After approximately 45 minutes, she mentioned a few additional items recommended by the service technician, and I agreed to have two filters replaced. During our brief discussion, I asked Jessica about the possibility of using a dealership coupon I had downloaded; she not only agreed, but suggested that I use a different coupon that offered even more savings. I was incredibly impressed with her willingness to help me consider the different discount options offered by the dealer. When my car was finished, it was immaculate--and looked like new: Jessica had asked the service area to run my car through the car wash, another service that sets Jeff Haas apart and shows that they care about their customers. I am extremely appreciative of Jessica's efforts on my behalf. She is polite, professional, and attentive. In the past, I have worked with Todd Troublefield, who is also a superb service advisor, but he was off when I stopped by Jeff Haas on Wednesday. I feel fortunate that Jessica was able to step in and do such a terrific job. I'm sure Jeff Haas must value its amazing staff! One other brief note. I purchased my car at Jeff Haas and have consistently had my car serviced there. Recently, I moved, and I considered driving to another dealership closer to home. When I called the other dealership, however, I found out that I couldn't get an appointment for about a week. They were not flexible about scheduling my service; and, unlike Jeff Haas, the person at the other dealership wasn't friendly or helpful. I realized at that moment that I had no desire to go anywhere but Jeff Haas. There is a good reason why Jeff Haas deserves my loyalty and trust. They are an excellent dealership and provide top-notch service! More

This is what customer service is called Carlos Guzman is the best service representative. Always willing to provide a good support when my SUV Mazda services is required. Pls continue and ma Carlos Guzman is the best service representative. Always willing to provide a good support when my SUV Mazda services is required. Pls continue and maintain the best customer service. More

Wonderful Carlos Guzman is the Best! He went out of is way on a Saturday to give me a ride to get my brothers car while mine was being serviced. That's going ab Carlos Guzman is the Best! He went out of is way on a Saturday to give me a ride to get my brothers car while mine was being serviced. That's going above and beyond. I always take my car to be serviced here even though I bought it from my home town. But my next car purchase will be this dealership. More

Cynthia Ramirez Cynthia is always helpful. Taking my car in for service is not one of my favorite things. But Cynthia makes it a pleasant experience. I always look fo Cynthia is always helpful. Taking my car in for service is not one of my favorite things. But Cynthia makes it a pleasant experience. I always look forward to seeing her. She is knowledgeable and honest. More

OUTSTANDING CUSTOMER SERVICE!! Cynthia Ramirez is amazing and provides outstanding customer service consistently. I don't get too upset when my car needs service because I know my Cynthia Ramirez is amazing and provides outstanding customer service consistently. I don't get too upset when my car needs service because I know my experience will be painless and she will get the job done (ahead of schedule)....Thanks for everything and keep surprising all your customers with your great service!! I hope Cynthia is recognized by upper Management because it sure is hard to find great people these days a Company can depend on!! More

service If you understand what is required for servicing a vehicle. Service is just outstanding Wverything is explain before the setvice Nice and professio If you understand what is required for servicing a vehicle. Service is just outstanding Wverything is explain before the setvice Nice and professional people Nice and clean waiting room More