Jeff Haas Mazda - Service Center

The car buying experience was very good, but the service department has been very incompetent at fixing anything on our Mazda CX-9. This will definitely be the last car we purchase from this dealership, wh department has been very incompetent at fixing anything on our Mazda CX-9. This will definitely be the last car we purchase from this dealership, which is sad because the sales and finance process was very good. However, service after the sale is far more important and their service department has shown to be far from experts on working on Mazda vehicles. We'll take our vehicle to another Mazda dealership and get the issue resolved as two attempts haven't worked at Jeff Haas Mazda. Update: My wife went to Joe Myers Mazda and in less than hour, my wife spent 2.5 hours at Jeff Hass, they figured out the two problems and the parts are being ordered and ready for install the next day. Jeff Hass told us that we needed to go to radio shop to get the radio fixed, although it is the original radio from Mazda. Joe Meyers said it needs a new media port. The other problem was the drivers side door is sticking, Jeff Hass said it is what it is twice. Joe Meyers is ordering a new part for the door. So for me, the proof is that there is a total lack of competence in the service department at Jeff Hass. More

Let me start by stating that our issue was never resolved. We have taken the vehicle to the dealership approximately 8 times since this summer over my audio system. The first time we were told the resolved. We have taken the vehicle to the dealership approximately 8 times since this summer over my audio system. The first time we were told the radio had coins therefore needed to order a new one. That was followed by a so called "defective" radio. Which leads us to a third time having to take the vehicle in which that visit lead to more questions than answers, we were simply told they had no idea what the problem was and I needed to return the vehicle at a later date. Keep in mind all these times we have not been offered a loaner. We take the vehicle back yet again and were told just to leave it there til the following day. This went on and on. Finally my radio worked (hooray), this time we were told all the speakers were bad. Unfortunately that only lasted 2 weeks, upon going over some radio tracks the radio again shut down. Once again took the vehicle back to the dealership (over 30 miles away from home) and were told to leave it there (again no loaner). Outcome, supposedly coins is the problem again. Needless to say I could have solved the problem at a small shop down the street from my house ages ago for less money. It is ridiculous this vehicle is 2 yrs old, never again will we go to Jeff Haas Mazda, much less recommend their service to ANYBODY. More

I used to live in Bryan-College Station and the service team there for Mazda was HORRIBLE...I could go on and on with horror stories with that Mazda dealership & their service team so word to the wise, don team there for Mazda was HORRIBLE...I could go on and on with horror stories with that Mazda dealership & their service team so word to the wise, don't go!!! Since moving to Houston, I've dealt with Jeff Haas Mazda, 4 or 5 times. So far, I've been blown away by their service until today. Carlos has always been a help. He's nice and seems to know what he's talking about. Today I went in for an oil change and tire rotation with coupons. I ended up having to replace my battery and windshield wipers. All of this was a total of $317. I was supposed to get a free carwash with one of my coupons, which I did, but it was a HORRIBLE job. Not to mention they didnt even vaccum or wipe off my interior. Normally when I just come in for an oil change, it's done regardless and it's done nice...vaccum & interior done. It just hit me wrong today cause I spent well over $300...the least they could have done was do a nice job on my car wash. Only complaint I have on Carlos is that he didn't inspect the car before he told me it was ready. It's always a pain when it's time to pay...especially when it's more than what you were expecting to pay. But when you see your car and it looks and feels nice, it all makes up for it. I walked my car and saw how horrible of a job the car wash was and when I opened the car, I was so annoyed that they didn't even clean the inside...I left not happy. I'm really hoping the next time I go, the overall experince is better. If not, I have no problem going to another Mazda dealership. Bottom line is, you want your customers to leave happy. More

I have been having my car (2007 Mazdaspeed6) serviced by Jeff Haas since January of 2008 with CARLOS GUZMAN as my service advisor. In all these years I have never written a review regarding the excellent Jeff Haas since January of 2008 with CARLOS GUZMAN as my service advisor. In all these years I have never written a review regarding the excellent services I received from Carlos. Carlos has given me the utmost and best customer service from the beginning. He listens, answers all my questions, updates the progress of repair/maintenance, explains in detail any issues my car has and any additional cost I may be charged over the normal charges or outside the warranty. My car has had an alignment problem since I drove it out of the dealership. Each time my car was serviced the alignment was checked and the results always showed no issues. My original tires rapidly wore out which I believe was less than a year due to the alignment issue. I purchased a set of Michelin tires hoping they would last longer. During this time Carlos continued to address the issue with the shop supervisor. Checking the alignment became part of the standard maintenance for my car. I brought my car to NTB to see if their test will show any different and the result showed a negative result. I gave the result to Carlos in which he shared with Chris. At this time my new set of tires were rapidly wearing out just like the original. Again Carlos continued to address the issue while Chris continued to look for a resolution. Instead of feeling upset and frustrated over the possibility of spending more money to replace my tires again in such short period of time I felt at ease at the fact that the issue was not being ignored. Chris resorted to all resources to find a resolution whereas others would have given up. Chris was finally able to find a resolution and I have not had an alignment issue since! Above is just one of the exemplary and outstanding services I have received from both Carlos and Chris. They have proven over and over again their commitment on customer satisfaction. In summation I would like to commend Jeff Haas for having Carlos and Chris as members of the service department team. The service I receive from Carlos always exceeds well beyond my expectation....thank you Carlos!!! More

I've recently purchased my second Mazda and after working with a few of the Mazda dealers on the west side of Houston, I can easily claim that Jeff Haas Mazda is by far the best all around dealership. I too with a few of the Mazda dealers on the west side of Houston, I can easily claim that Jeff Haas Mazda is by far the best all around dealership. I took my first Mazda to two others out of convenience (one closer to home, the other closer to work) at the time but once I took it to Jeff Haas, I knew I'd never be going back to the others. For service, I primarily work with Todd and believe he's the model of what service advisor should be. The customer experience he and his support staff provide is spectacular. Todd is friendly, courteous, honest, organized, thorough, and sees to it that I am totally satisfied with the outcome of my visit before I leave. I always look forward to working with Todd when I need service of any kind performed on my Mazda. Sharon, the cashier is also very friendly and pleasant and always makes sure we are comfortable while we wait. In addition to the awesome staff, the work performed by the service techs has been flawless from what I can tell. I've never had to have repeat work done and they seem to take great care of my car while they have it, which is a great source of apprehension for a lot of car owners who need service performed on their car. Lastly, if I were going to buy a new Mazda I would buy from Jeff Haas. My recent purchase was for a slightly-used specific Mazdaspeed3 so I had to purchase elsewhere. I had initially shopped a new one at Jeff Haas though and Albert and Phil were the coolest sales staff I've worked with. They allowed me to work within my comfort zone and supported my buying decision even though it wasn't with them. How cool is that? To summarize, since my first encounter with Jeff Haas Mazda approximately 5 years ago, I've had absolutely nothing but positive experiences with them. If you're like me, that seems very improbably if not impossible, but it is true. There are fancier and flashier dealerships out there sure, but if you want an outstanding overall experience with a car dealership, I would tell you to go straight to Jeff Haas Mazda. More

I have used this location for my car's maintenance for nearly 2 years and been fairly satisfied with the service and technicians. However when my car was towed in for a sputtering engine and smoking tailp nearly 2 years and been fairly satisfied with the service and technicians. However when my car was towed in for a sputtering engine and smoking tailpipe, their standard of service quickly changed!! While still covered by my powertrain warranty, they are refusing to make the nearly $9,000 repair on a 3yr old vehicle!! The 07 CX7 has presented me with numerous problems and been subject to numerous recalls which have resulted in failing state Inspections...... thus receiving citations. I expect so much better from Mazda! I have been a faithful customer for over 10 years. More

I a writing regarding my experience with this dealerships Service Department. I just can't hold my experience back anymore without letting customers know how I was treated regarding service on my Mazda and Service Department. I just can't hold my experience back anymore without letting customers know how I was treated regarding service on my Mazda and being a loyal cutomer for over 12 years. What turned out to be a alternator problem escalated to not only the alternator but much more after they replaced it with a new alternator. This "new" alternator ended up blowing all my fuses, all light bulbs, AC part, power supply to the radio. They did cover the PCM board which of course was under warranty so they could get their money back on their repair. My issue is that I brought the car for repair and left it running for them "ALL SYSTEMS WORKING FINE." I received a call mentioning they performed a test and my alternator needed replacing then it turned into the the blame game and them running their internal test to find what caused the problem. All in all I ended paying the additional $600 over the estimated cost but still am considering some type of action. Heck, I even sent a letter to the General Manager and never received a call or response and of course Mazda USA was on no help basically backing up the dealership with a sort of snotty reply. Ohhh... I forgot when I went to pick the car up there was a tail light out, one foglight was out and the power window for the passenger side was not working and finally opening the truck the felt lining was laying all over the place. You call this service; is sure don't. My wife was worried about the car that was serviced their. How much damage was done to the electrical wiring? She was scared to drive the car and I don't blame her. We ended up trading the car in on a brand new Honda. Someone that really cares about their customer with a actual phone number you can call reagarding anything you have problems with. This is unlike Mazda which has no support line. At the end is seems it is all about the money...forget the customer.....bye More