Jeff Haas Mazda - Service Center

Great service and welcoming staff. I went in for an oil change and was pleased with the service staff and the cleanliness of the facilities. Todd Troublefield was friendly, very knowled I went in for an oil change and was pleased with the service staff and the cleanliness of the facilities. Todd Troublefield was friendly, very knowledgeable, and efficient. More

Excellent service, as always! Cynthia always goes above and beyond to help me with anything concerns I have in regards to my Mazda Miata! That's why i always come to them. I would Cynthia always goes above and beyond to help me with anything concerns I have in regards to my Mazda Miata! That's why i always come to them. I would recommend Jeff Haas Mazda to any and every Mazda owner! Julio Alvarado More

Excellent Customer Service Took my car in for service to Jeff Haas Mazda located on 11222 Katy Freeway, Houston TX on Wednesday 01/07/2015. I called and spoke with Cynthia on t Took my car in for service to Jeff Haas Mazda located on 11222 Katy Freeway, Houston TX on Wednesday 01/07/2015. I called and spoke with Cynthia on that Monday to schedule an appointment. When I arrived it was quite a bit of a wait. I was directed to Cynthia when I told the guy upfront that I spoke 'with a Cynthia on the phone and was told to ask for her'. So glad I did! Cynthia had a sheet of recalls that my vehicle had , in addition, a list of services with prices ready to discuss at her desk! She walked me around my vehicle and explained everything and stated she will let the technician know that I was on a time schedule. While I waited for my vehicle to be serviced, Cynthia texted me with updates informing me how much longer it would be until my vehicle was ready. Cynthia delivered exceptional service. The kind of service everyone should follow. I could really tell she is passionate about her job and values her customers. I am going back the next time my vehicle needs anything, and I am going to ask for Cynthia Ramirez! More

Tonys Tribute Right before New Year's, my Tributes ABS switch came on. I was concerned about traveling during the holidays and was not sure if the repairs could be Right before New Year's, my Tributes ABS switch came on. I was concerned about traveling during the holidays and was not sure if the repairs could be made in time. Carlos Guzman came to the rescue and was able to have the repairs completed on New Year's eve. The techs checked out my car and found another service issue which was also repaired at the same time. Awesome job Carlos and team !!! I am very satisfied with the work done and the professionalism of this team. More

Had an emergancy, Carlos Guzman my hero Last Friday 12/812/14 my Mazda Tribute quit on the feeder of Katy Freeway about 0600. Yes all the crazy drivers were swerving. Had an emergency tow to Last Friday 12/812/14 my Mazda Tribute quit on the feeder of Katy Freeway about 0600. Yes all the crazy drivers were swerving. Had an emergency tow to Jeff Haas Mazda (where else of course) and there was my friend Carlos Guzman opening the doors to the service center a few minutes early to help me. He got all my details correctly and supplied me a loaner car quickly so I could drive to get cash for the tow truck driver and then on to work saving lives. He kept me updated during the day. I got all fixed and he really takes care of me got what maintenance was due after checking whole truck out. He knows I come back to Mazda for all my service needs and he knows I need a dependable vehicle for my life. This is the first review I have received even after having my Tribute since 2009 and having all my service needs fulfilled at this service center. Thank you Carlos Guzman for helping make my life safer, easier, and less stressful. More

Excellent work I had some problems with my car and David Villarreal assisted me. He was really kind, professional and dedicated to his work. I am really satisfy with I had some problems with my car and David Villarreal assisted me. He was really kind, professional and dedicated to his work. I am really satisfy with his work because he is trustworthy and does an excellent job. More

Great Service Experience Allan Hempel is the best service consultant that I've ever had the opportunity to work with. We have two similar Tributes and he has been responsible Allan Hempel is the best service consultant that I've ever had the opportunity to work with. We have two similar Tributes and he has been responsible for retaining us as service customers and Mazda owners. The dealership's service area is a comfortable place to wait and has great wi fi connections. More

Best Service All of the staff at Jeff Hazda Mazda are eager to assist . Todd Troublefield is certainly a people-person. He does not mind helping customers and ans All of the staff at Jeff Hazda Mazda are eager to assist . Todd Troublefield is certainly a people-person. He does not mind helping customers and answering questions. He gives updates about the service in progress. He informs about upcoming service timelines (by mileage or date) in a helpful manner. Dealers often get a bad reputation for suggesting costly and unnecessary services. In the 2 1/2 years that I have owned my Mazda, I never felt pressured by anyone at Jeff Hass Mazda to pay for something I didn't actually need. It is worth the trip for me to get service performed at this dealer location even though it is a distance from my home. More

Excellent experience, appreciate the work of Allan Hempel, the service writer. Work scheduled and completed in a reasonable amount of time. Facilities were experience, appreciate the work of Allan Hempel, the service writer. Work scheduled and completed in a reasonable amount of time. Facilities were clean and pleasant. More

Excellent Service David Villarreal Always friendly, always excellent customer service. I never have bad experience this dealer in the 3 years i coming here. Call me every time about sta Always friendly, always excellent customer service. I never have bad experience this dealer in the 3 years i coming here. Call me every time about status off my car, and time its ready. Thank you. Laszlo More