Jeff Haas Mazda

I a writing regarding my experience with this dealerships Service Department. I just can't hold my experience back anymore without letting customers know how I was treated regarding service on my Mazda and Service Department. I just can't hold my experience back anymore without letting customers know how I was treated regarding service on my Mazda and being a loyal cutomer for over 12 years. What turned out to be a alternator problem escalated to not only the alternator but much more after they replaced it with a new alternator. This "new" alternator ended up blowing all my fuses, all light bulbs, AC part, power supply to the radio. They did cover the PCM board which of course was under warranty so they could get their money back on their repair. My issue is that I brought the car for repair and left it running for them "ALL SYSTEMS WORKING FINE." I received a call mentioning they performed a test and my alternator needed replacing then it turned into the the blame game and them running their internal test to find what caused the problem. All in all I ended paying the additional $600 over the estimated cost but still am considering some type of action. Heck, I even sent a letter to the General Manager and never received a call or response and of course Mazda USA was on no help basically backing up the dealership with a sort of snotty reply. Ohhh... I forgot when I went to pick the car up there was a tail light out, one foglight was out and the power window for the passenger side was not working and finally opening the truck the felt lining was laying all over the place. You call this service; is sure don't. My wife was worried about the car that was serviced their. How much damage was done to the electrical wiring? She was scared to drive the car and I don't blame her. We ended up trading the car in on a brand new Honda. Someone that really cares about their customer with a actual phone number you can call reagarding anything you have problems with. This is unlike Mazda which has no support line. At the end is seems it is all about the money...forget the customer.....bye More

Bob Wills gave me a great price on the new car via email and a trade price after a trade evaluation that took only 20 minutes. Both prices were excellent and no further negotiation was necessary. Jeff Haa and a trade price after a trade evaluation that took only 20 minutes. Both prices were excellent and no further negotiation was necessary. Jeff Haas' first offer was the best offer on both the new and used car and both prices were extremely competitive. When we signed the final papers the next day, there was no pressure from finance or accessories to buy unnecessary products. I would recommend this dealership to anyone buying a Mazda. More

Buying a car from Jeff Haas Mazda was very easy. All of the staff, from the initial test drive, to the accessories/check out, to financing, were all wonderful. The dealership is easy to find and access. the staff, from the initial test drive, to the accessories/check out, to financing, were all wonderful. The dealership is easy to find and access. The staff were all responsive during the process and quickly responding to emails and telephone calls. I would go back again. More

The salesman was very honest and strait forward, answard all of our questions and then gave us honest advise, and when we found a minor problem with the car they accepted to rectify it right away. I would r all of our questions and then gave us honest advise, and when we found a minor problem with the car they accepted to rectify it right away. I would recommend this dealer for its honesty and professionalism in dealing with us. More

Overall, my experience with Jeff Haas Mazda was great. Everyone was very friendly, very knowledgable, which I found to be impressive compared to other dealers. The salesman obviously tried to close the d Everyone was very friendly, very knowledgable, which I found to be impressive compared to other dealers. The salesman obviously tried to close the deal (and he did), but wasn't pushy. My wife even had a follow up visit to pick up plates and one of the salesman went the extra mile to help put them on and track down some specific brackets we needed. I would recommend Jeff Haas to anyone - they have a great inventory of used cars. From my experience, they're the best place to find quality used CX-9s in the Houston area. More

Aside from one issue with not receiving some info on a warranty in a timely manner I was extremely pleased with my experience with this dealer. They were knowledgeable, provided lots of good information a warranty in a timely manner I was extremely pleased with my experience with this dealer. They were knowledgeable, provided lots of good information and answered all my questions with a good amount of detail. The car has performed just as they said it would and I'd certainly consider purchasing another vehicle from them. More

First experience buying a car in the USA while just having arrived as an Expat from Europe. Found it confortable and felt at ease buying a car at Jeff Haas Mazda. Found the salesman Fernando Colorada having arrived as an Expat from Europe. Found it confortable and felt at ease buying a car at Jeff Haas Mazda. Found the salesman Fernando Colorada to be very knowlegable, relaxed and understanding on our situation from coming overseas. The Finance Department was also very helpful and I appreciated their understanding getting the financing done. More

I was very happy with the services that I received at the dealership. I especially like how the Finance Repersentative worked with me. I found him to be very professional, courteous, patient. He explained ev dealership. I especially like how the Finance Repersentative worked with me. I found him to be very professional, courteous, patient. He explained everything to me in a manner that was very clear cut. I would reccommend this dealer to family and friends. The finance rep made my purchase a ease. Thank You Ann Davis More

I like the service that I received at the dealership. The finance rep Kreg Foster made the purchase go through with ease. I found him to be very courteous and professional. Because of the finance rep I would finance rep Kreg Foster made the purchase go through with ease. I found him to be very courteous and professional. Because of the finance rep I would gladly recommend this dearlership to family and friends.I had to use second chance credit and he help make me deal possible. Thanks Ann Davis More

I had just moved to Houston so I had to get a car. I looked at every option possible and Jeff Haas Mazda had the better pricing. When I showed up, I was helped by Freddie Palos and he was one of the fri looked at every option possible and Jeff Haas Mazda had the better pricing. When I showed up, I was helped by Freddie Palos and he was one of the friendliest car salesperson I have encountered. He gladly answered every one of my questions, and I ask a LOT of questions because I don't like making mistakes. I could tell that he knew what he was talking about and that made me feel confident with my decision. Anyway, overall it was a very pleasant experience, including the financial department (I always ask for Danyel Cares because she is very kind and helpful too). This great service is the reason why I continue to take my car to this dealership for my regular maintenance. More