Jeff Haas Mazda

I bought my Mazda CX-30 from Jeff Haas in Katy, TX . I have paid my car in full on 9/25/23 (No Finance Needed)..On 10/25/2023 I received a letter from Mazda Financial Services saying that my balance is I have paid my car in full on 9/25/23 (No Finance Needed)..On 10/25/2023 I received a letter from Mazda Financial Services saying that my balance is 15k with a payment due date of 10/25/23. I Ask for the Store Manager and operator gave me nobody, Finally, after 3 tries ask for the Finance person that wrote my deal and explain the situation. The Financing person Memphis did not even apologize for his mistake. Seems dealership cares very little about customers! More

Great experience! The three-hour drive was worth it! MJ was great! She will help meet your vehicle needs. Happy to purchase my first car from her! Definitely recommend The three-hour drive was worth it! MJ was great! She will help meet your vehicle needs. Happy to purchase my first car from her! Definitely recommend Jeff Haas Mazda! More

I really recommend this place. Very happy to have purchased my first car from them. I recommend Joseph Sanchez. He’s been very helpful and kind since I’ve purchased my car. 👍 Very happy to have purchased my first car from them. I recommend Joseph Sanchez. He’s been very helpful and kind since I’ve purchased my car. 👍 More

In midsummer I bought a used car from Jeff Hass Mazda driving in from Bryan. It was tagged with a maintenance plan which I repeatedly stated I didn't want. 2 oil changes, a tracking device and door prote driving in from Bryan. It was tagged with a maintenance plan which I repeatedly stated I didn't want. 2 oil changes, a tracking device and door protector for $1500. I was told I couldn't buy the car without it. Then I see in another review when someone was going to leave rather than pay for this same plan, the dealership canceled it for him. Hind sight tells me I should have left, but I proceeded to sign papers with little explanation. Just sign here and let's move on. When I got home I read thru them. I had to sign a form saying I agree to the purchase of the plan (which I did not) but it also stated I did not need to purchase plan to buy the car. WHAT ! That's not what I was told, but the form also stated anything verbal would not be upheld. So I called the G.M., Todd, and he stated no plan no car ( again verbal) then he tells BBB he never discussed it with me. On this form they also put 0.00 as purchase price for the plan, but added $1500. to accessories on the invoice. I bought no accessories. Just a plain Jane no bells or whistles. If this is their policy to push this plan why hide it? I know 2 people who bought cars at 2 different dealerships and were told this plan is optional. Didn't have to purchase it. So, BUYER BEWARE ! There are dealerships that won't make you purchase something you don't want. Would not recommend them to anyone. More

Sales guy was great, but the financial department was extremely pushy trying to sell extra warranties. They also only accepted inhouse financing, even though I showed up with a check to purchase it dire extremely pushy trying to sell extra warranties. They also only accepted inhouse financing, even though I showed up with a check to purchase it directly. There were also a lot of hidden fees that brought the total cost of the vehicle thousands of dollars above the list price. And they never sent me the new licence plates after purchasing the vehicle until after the paper plates ran out and I had to call them. More

Abe did a great job. He did practice the under promise and overdeliver motto. He went out of his way to bring the cars we wanted to look at to us. My wife has bad He did practice the under promise and overdeliver motto. He went out of his way to bring the cars we wanted to look at to us. My wife has bad knees and could not walk around the parking lot, thus he took the opportunity to bring the cars so that my wife (who is very picky) can look at the colors. He was extremely polite and respectful. Thanks for a job well done. More

Drove from Austin to Houston because Jeff Haas Mazda had "no dealer markups or hidden fees" written all over their website. Called prior to leaving Austin and my slightly used MX5 was still available. Got "no dealer markups or hidden fees" written all over their website. Called prior to leaving Austin and my slightly used MX5 was still available. Got to the dealership and "no fees" doesn't include $1500 for garbage addons like 3rd party GPS tracking (that I didn't ask for or want) and several hundred dollars in plastic film on the door edges and other things. After threatening to walk several times they capitulated and removed those from the deal. As far as financing goes I had been pre-approved through Capital One for a 1.9% loan. Unfortunately Haas "policy" is to make it extraordinarily difficult to use third party lending. They assured me that their partner lenders would provide competitive rates and that that was the only way I'd be able to leave the dealership with the vehicle that day. Competitive rates in this case was 4.9% or 250% more than my loan that I brought with me. And guess who it was with? Capital One. Since I had my daughter with me and it was a school night I decided to go ahead and take the loan and the car and refinance it later. Unfortunately, to get through the deal I had to wait over an hour (in a mostly vacated building since it was after hours) and go through the finance and add-on gauntlet. No I didn't want a third party warranty. No I didn't want to bring in the car for a paid firmware upgrade. And on and on. I'm certain it was out of spite but after the deal was completed about 3 hours later we were driving home when the satellite radio trial went dead. It was actually quite humorous to watch because the channels stopped working from higher numbers to lower numbers over about 30 seconds. I guess they were trying to recoup a few dollars. Fortunately though I was able to call the radio people and reset the 90 day free trial. I don't particularly care for XM but wanted to try it out and see if it was any better than when I bought my last car. It wasn't. at 90 days I went to spotify for a far superior value. Now let's talk about "make ready." This was a six year old Miata with 15,000 miles on it. This was a CERTIFIED PRE-OWNED vehicle. When I test drove the vehicle the service minder light was on saying it had been well over 500 days since the last oil change. Even though it was certified there was little benefit because any certified warranty appears to be tied to the age as well. My coverage would terminate at 7 years total time. Overall the car was pretty good but I'd suggest buying a soft top in the daytime as mine was riddled with mold that I didn't see during the test drive. The car ran flawlessly for the 8000 miles I owned it before it was totaled by a drunk driver. I'd rate the Mazda engineers 5/5 stars though because when I was rear ended the energy dissipated from right rear across the trunk, into the right door and nothing into the passenger area. The tire and suspension was ripped almost completely from the vehicle and I was knocked about 50 feet through the intersection. I'm currently in the market for another Miata and another dealer to provide it. One last note. The people I worked with, aside from the salesman, were all pretty congenial and easy to work with. The policies that put barriers up at every turn--notsomuch. More

Have been dealing with Carlos Guzman for 10 years. Bought 2 Mazdas from Jeff Haas in 2012. Carlos has always handled my service needs and alerted me when any issue needed to be addressed. He is just p Bought 2 Mazdas from Jeff Haas in 2012. Carlos has always handled my service needs and alerted me when any issue needed to be addressed. He is just perfect in every way. Had an accident this week and he steered back to Best Collision. Helped me out on a few things to be aware of…I can run thinking or ideas past him and get good advise that I trust! Just appreciate him so much…he looks after me and you just don’t seem to get that personal touch nowadays. You do at Jeff Haas Mazda-especially with Carlos Guzman. Always courteous, respectful and helpful. More

I bought a 2022 Mazda CX 5 and my sales consultant was Mary Jean Blythe. She worked with me, listened to my wants and made the purchase of my second Mazda seamless. Thanks so much MJ and the Jeff Haas sta Mary Jean Blythe. She worked with me, listened to my wants and made the purchase of my second Mazda seamless. Thanks so much MJ and the Jeff Haas staff!! More