Jeff Haas Mazda

Let me start by stating that our issue was never resolved. We have taken the vehicle to the dealership approximately 8 times since this summer over my audio system. The first time we were told the resolved. We have taken the vehicle to the dealership approximately 8 times since this summer over my audio system. The first time we were told the radio had coins therefore needed to order a new one. That was followed by a so called "defective" radio. Which leads us to a third time having to take the vehicle in which that visit lead to more questions than answers, we were simply told they had no idea what the problem was and I needed to return the vehicle at a later date. Keep in mind all these times we have not been offered a loaner. We take the vehicle back yet again and were told just to leave it there til the following day. This went on and on. Finally my radio worked (hooray), this time we were told all the speakers were bad. Unfortunately that only lasted 2 weeks, upon going over some radio tracks the radio again shut down. Once again took the vehicle back to the dealership (over 30 miles away from home) and were told to leave it there (again no loaner). Outcome, supposedly coins is the problem again. Needless to say I could have solved the problem at a small shop down the street from my house ages ago for less money. It is ridiculous this vehicle is 2 yrs old, never again will we go to Jeff Haas Mazda, much less recommend their service to ANYBODY. More

I used to live in Bryan-College Station and the service team there for Mazda was HORRIBLE...I could go on and on with horror stories with that Mazda dealership & their service team so word to the wise, don team there for Mazda was HORRIBLE...I could go on and on with horror stories with that Mazda dealership & their service team so word to the wise, don't go!!! Since moving to Houston, I've dealt with Jeff Haas Mazda, 4 or 5 times. So far, I've been blown away by their service until today. Carlos has always been a help. He's nice and seems to know what he's talking about. Today I went in for an oil change and tire rotation with coupons. I ended up having to replace my battery and windshield wipers. All of this was a total of $317. I was supposed to get a free carwash with one of my coupons, which I did, but it was a HORRIBLE job. Not to mention they didnt even vaccum or wipe off my interior. Normally when I just come in for an oil change, it's done regardless and it's done nice...vaccum & interior done. It just hit me wrong today cause I spent well over $300...the least they could have done was do a nice job on my car wash. Only complaint I have on Carlos is that he didn't inspect the car before he told me it was ready. It's always a pain when it's time to pay...especially when it's more than what you were expecting to pay. But when you see your car and it looks and feels nice, it all makes up for it. I walked my car and saw how horrible of a job the car wash was and when I opened the car, I was so annoyed that they didn't even clean the inside...I left not happy. I'm really hoping the next time I go, the overall experince is better. If not, I have no problem going to another Mazda dealership. Bottom line is, you want your customers to leave happy. More

Today, I hoped to buy a CX5, but it wasn't possible due to the complete unwillingness to negotiate from sales manager Larry Bennett & salesperson Ted Griffin at Jeff Haas Mazda. Granted, I am a bit upside to the complete unwillingness to negotiate from sales manager Larry Bennett & salesperson Ted Griffin at Jeff Haas Mazda. Granted, I am a bit upside down on my 2010 Honda Accord (owe $20K) and my credit is not perfect, but they wouldn't offer more than 13K on my trade, nor even try to secure financing for my situation. After less than 15 minutes, they told me it wasn't possible for me to buy the CX5. No suggestion of me coming up with a bigger down payment, no attempt to work with me at all. Just handed me my keys, my financing application and told me goodbye. I know mine wasn't going to be a big commission, but I was made to feel like my challenging finance situation just wasn't worth their time. This complete lack of customer service was shocking to me, especially since my partner had a good experience in March buying her Mazda3 and her credit isn't perfect, but they bent over backward to make her deal work. VERY disappointing. More

I had spent months test driving various cars and decided I wanted a Mazdaspeed3. I sold my car privately on a Monday night: then on Tuesday contacted Jeff Haas Mazda to begin negotiations for a speed3. Rain I wanted a Mazdaspeed3. I sold my car privately on a Monday night: then on Tuesday contacted Jeff Haas Mazda to begin negotiations for a speed3. Rainie contacted me and we set up a lunchtime appt. He had an offer ready to begin negotiations when I arrived and 15 minutes later we had a deal signed which met my goal for a deal! After work I came back to finalize paperwork, get the orientation etc., and then drive away. The whole process was painless and efficient. I am confident I now have a car which meets my needs and a dealership interested in doing the same--everyone was really very friendly and informative. More

?Jeff Haas Mazda is such a xxxxxxxxx CAR DEALERSHIP!! They call my wife to tell her they have this new "service program" where she can trade her car & get a new one with no money down.They They call my wife to tell her they have this new "service program" where she can trade her car & get a new one with no money down.They also said that her payments wouldnt go up. She gets her car serviced there so they should know everything about the car. Long story short they asked for 4k down. I WILL NEVER TAKE HER CAR BACK UP THERE TO GET SERVICED AGAIN! More

I have been having my car (2007 Mazdaspeed6) serviced by Jeff Haas since January of 2008 with CARLOS GUZMAN as my service advisor. In all these years I have never written a review regarding the excellent Jeff Haas since January of 2008 with CARLOS GUZMAN as my service advisor. In all these years I have never written a review regarding the excellent services I received from Carlos. Carlos has given me the utmost and best customer service from the beginning. He listens, answers all my questions, updates the progress of repair/maintenance, explains in detail any issues my car has and any additional cost I may be charged over the normal charges or outside the warranty. My car has had an alignment problem since I drove it out of the dealership. Each time my car was serviced the alignment was checked and the results always showed no issues. My original tires rapidly wore out which I believe was less than a year due to the alignment issue. I purchased a set of Michelin tires hoping they would last longer. During this time Carlos continued to address the issue with the shop supervisor. Checking the alignment became part of the standard maintenance for my car. I brought my car to NTB to see if their test will show any different and the result showed a negative result. I gave the result to Carlos in which he shared with Chris. At this time my new set of tires were rapidly wearing out just like the original. Again Carlos continued to address the issue while Chris continued to look for a resolution. Instead of feeling upset and frustrated over the possibility of spending more money to replace my tires again in such short period of time I felt at ease at the fact that the issue was not being ignored. Chris resorted to all resources to find a resolution whereas others would have given up. Chris was finally able to find a resolution and I have not had an alignment issue since! Above is just one of the exemplary and outstanding services I have received from both Carlos and Chris. They have proven over and over again their commitment on customer satisfaction. In summation I would like to commend Jeff Haas for having Carlos and Chris as members of the service department team. The service I receive from Carlos always exceeds well beyond my expectation....thank you Carlos!!! More