Jeff Belzer's Roseville Chrysler Dodge Jeep Ram - Service Center

Repair Service The warranty repair & other repairs required were completed perfectly in a reasonable time frame. The service advisor Jake kept me informed from start The warranty repair & other repairs required were completed perfectly in a reasonable time frame. The service advisor Jake kept me informed from start to finish with timely calls & text messages that needed my response. His follow-up with my warranty company was superb. The shuttle service maybe the drop off & pick-up of my Ram simple & easy. Exceptional service from begining to end showing me they care about me as a customer!!! More

Attentive to Customer I am from out of town and needed quick service on winterizing the van They understood my need and quickly got the van on the rack and completed the w I am from out of town and needed quick service on winterizing the van They understood my need and quickly got the van on the rack and completed the work in less than an hour Great customer service to an Arizona customer Very grateful More

Great Service Great service, super timely and fast. It was much quicker than I thought it would be and exceeded my expectations. I would recommend this dealer. Great service, super timely and fast. It was much quicker than I thought it would be and exceeded my expectations. I would recommend this dealer. More

Great experience I've been at the service department several times for oil changes and maintenance. Every visit is fast and efficient. Everyone is friendly and attenti I've been at the service department several times for oil changes and maintenance. Every visit is fast and efficient. Everyone is friendly and attentive to my car and my comfort while I wait. More

Fixed the Heat on my Wrangler I called as I had no heat on my Wrangler, they got me in same day. Repairs were completed in the time frame that I was given, and at the cost I was q I called as I had no heat on my Wrangler, they got me in same day. Repairs were completed in the time frame that I was given, and at the cost I was quoted. More

Hellcat oil change As always, great customer service...very careful with my Hellcat throughout the visit...highly recommend this dealership for sales, service, and parts As always, great customer service...very careful with my Hellcat throughout the visit...highly recommend this dealership for sales, service, and parts...very nice staff More

I've never left unhappy In the eight years since I bought my Grand Caravan at Roseville CDJ, I have never left the dealership unhappy. I've brought my minivan there for almos In the eight years since I bought my Grand Caravan at Roseville CDJ, I have never left the dealership unhappy. I've brought my minivan there for almost every oil change for over 200,000 miles. When they find something wrong, they explain the problem and provide a reasonable estimate for the repair. Not once have I been pressured into a repair, nor have I seen other customers subject to pressure (something I can't say about other dealerships I've visited in the past). When I'm ready for a new vehicle, Roseville CDJ will be be my first - and probably only - stop. More

Roseville Dodge saved the day! After experiencing a flat tire at work, and having no success finding a place to repair the tire the same day, my husband and I contacted Roseville Do After experiencing a flat tire at work, and having no success finding a place to repair the tire the same day, my husband and I contacted Roseville Dodge last minute and not only did they get me in, repair my tire and put it back on for me, but they did it completely free of charge. Totally saved (and made) my day. We have been faithful customers for years with two vehicles and will continue to use Roseville Dodge for our service needs. Friendly and knowledgeable staff, too. Thanks so much! More

SERVICE TEAMS NOT WORKING AS ONE TEAM Dr. Demming a former management consultation once said “if you don’t take care of the customer someone else will” The sad truth and what led to the d Dr. Demming a former management consultation once said “if you don’t take care of the customer someone else will” The sad truth and what led to the demise of the USA Car industries. As USA Car manaufactures strive to make a a come back realizing service after the sale, is what keeps customers coming back and buying future vehicles. I feel Rosedale Doge still needs to work on this. I recently brought my 2017 Dodge Caravan for a unscheduled oil change and tire rotation. As quick lube service team was gathering information on my car i asked with I could have someone look at my sliding door lock rubber sealed that had torn from normal use ( poor design by Dodge using inferior material ) I was informed the seals would be ordered and when parts cam in than i could schedule a appointment for that work. I was pleased and my van was drivers off for its oil change and trike rotation. About 35 minutes had passed and i was informed my van was ready to go. When I asked were the defective door seals were ordered i got that deer look i n the headlight look. Apearantly no one had ordered the parts. So i had to wait for a service agent to make time to order the parts. While this wasn’t the end of the world, they had over 30 min utes while I was sitting in the lobby waiting for my oil change and tire rotation to be completed. It seems to me everyone thought some one else was doing the research on my parts and in reality no one had done anything. I don’t think this is a islodated case and upper management needs to look at this incidence and find out why this even happened in the first place. Its been 3 days and I still haven’t been called to let me know the parts are in. Granted they may be something not in stocked. I waiting to see how the warranty work process goes. Hopefully I will have a good report to write about. Thanks for reading my review. More