Jeff Belzer's New Prague - Service Center

They had my car for three weeks for a simple repair. They told me their technicians did not know how to bleed the brakes. They scratched my car all up. Would not give me a loaner car until I contacted They told me their technicians did not know how to bleed the brakes. They scratched my car all up. Would not give me a loaner car until I contacted the owner even though they had my car for 1 week going onto week 2 & 3. Not very knowledgable never once apologized just made excuses. All my visits I was never greeted by anyone. This dealership is full of lies and greed. More

I am not one to formally communicate appreciation but in this case I must. Two days ago My sister-in-law and I were trying to get back to Iowa from Minot North Dakota. The trip had been pleasant but at ou this case I must. Two days ago My sister-in-law and I were trying to get back to Iowa from Minot North Dakota. The trip had been pleasant but at our age over 2,000 miles in 4 days is a bit gruelling. We had dropped south on 15 out of St. Cloud, then taking 19 to I-35 due to the bad storm damage in the cities. Just as we hit New Prague the battery light came on and I began looking for a mechanic shop of any kind to look at the car, thinking it was just a need to clean the posts and tighten the cables. As you know better than I, none were to be seen. Just as I was nearly out of town and really wondering what to do, chance driving on or turn around and keep looking, your dealership arose out of what seemed like nowhere! (Good Angels working overtime)? I soon discovered the good angels were your outstanding staff members!!! Brett Terpening got us right in, checked everything, was completely straight froward and honest about our need for a new alternator, battery and cables. Not a surprise as Ole Lucy is a 2000. He even spoke to my husband in Iowa so I did not have to try and pass along information that I understood in my head but would possibly have confused in conversation. He then arranged for a ride back to town so we could have lunch. Matt Schemmel was extremely pleasant as he attempted to find a good place to eat. He suggested a couple of places then we put it in his hands and he took us where he and his own family like to go. He even made sure we knew about the frozen Yogurt place, just down the strip mall. A totally delightful lunch experience. I don't know who my mechanic was but a BIG SHOUT OUT to him or her as well. We had no more than finished lunch and Brett called to say we were ready to go! I believe out cashier was Sarah Salaba (if that's not right -my apologies). Sarah was incredibly patient while I dealt with the Credit Card company who would not clear my payment as the exp date was two weeks previous. All I got from them was "Yes you have plenty of available credit, I just can't access it without the new card. We could over night a new one." What a jerk!!!!! That card is now paid off and cut up! Had to have my daughter go to my house and dig out the new card and read me the #s to get it to go through. Through all of this Sarah was pleasant and supportive. Just wanted you to know what a crack team you have going up there. They turned what could have and I believe WOULD have been a horrible road trip experience into a minor hold up. If only you weren't 250 miles away you would be MY FORD DEALER!!!!! My eternal thanks & good wishes to ALL. It is no wonder you are #1 in Minnesota. You sure are #1 with me and Sis More

The service department was able to get me scheduled in first thing in the morning when I called in the evening prior. Even though they were a little short-handed that morning, they were able to get the wo first thing in the morning when I called in the evening prior. Even though they were a little short-handed that morning, they were able to get the work done in a timely manner. Will definitely use them again. More

Thanks Brett for taking care of my Vette so quickly and efficiently! It's nice to have it back on the road again knowing I can now STOP!!!!!! I had that vehicle in storage for so long I forgot how nice i efficiently! It's nice to have it back on the road again knowing I can now STOP!!!!!! I had that vehicle in storage for so long I forgot how nice it is to drive. Your knowledge about cars was amazing in diagnosing the many issues I had with this older Vette. Thanks for going the extra mile in helping me! More

I purchased a new Ford Explorer in January of 2011. Everyone very helpful and each time returning to dealership for oil change - it is fast, courteous atomosphere. Also someone is always available to Everyone very helpful and each time returning to dealership for oil change - it is fast, courteous atomosphere. Also someone is always available to answer any questions that I may have (lots of "bells and whistles"). I definitely would recommend your establishment to everyone. Thank you. More

I worked with Krag Lorensen and Tim Fleury in order to Buy out The Lease on My Orange Saturn Vue. After Much searching Both Men were able to work out an acceptable deal. I have to say, with my horren Buy out The Lease on My Orange Saturn Vue. After Much searching Both Men were able to work out an acceptable deal. I have to say, with my horrendeous Past Credit Rating, It was a challenge. but they rose up to it and I left the Sales lot a happy Customer. I will recommend this dealership to my Sister who is going to be purchasing a Ford Edge in the near future. Thanks Krag and Tim. THe drive out was worth it. Take Care, JoAnna M Zachman More

I have owned a lot of cars (Honda, Nissan, Chevy, GMC) and been many different dealerships for service all over the Twin Cites Metro Area. My experience at New Prague Chevrolet was really awesome. I jus and been many different dealerships for service all over the Twin Cites Metro Area. My experience at New Prague Chevrolet was really awesome. I just moved to the area and had no idea where to take my 2007 Yukon so I just called the closest dealership per Google, which was New Prague Chevrolet. I talked with Brett (the best service advisor ever) and made an appointment. He answered every question, went above and beyond really, and was so nice. In my experience with dealerships the mechanics will be awesome and the people answering the phones will suck, or vice versa, but never the total package. Everyone was awesome at New Prague Chevrolet. Parts were in stock, the car was fixed within hours of them opening and they called at 10:56 AM to tell me it was ready to go. First dealership to ever call me before 3:30 PM. I am super excited I found such an awesome dealership and Brett - the best service advisor. Ever. I will definitely be back with my yukon and my boyfriend's truck. More

I brought my truck in because another auto repair place quoted me $1963.00 to repair something in my transfer case and NEW Prague Ford suggested it may just be a part that needed replaced in transfer case. quoted me $1963.00 to repair something in my transfer case and NEW Prague Ford suggested it may just be a part that needed replaced in transfer case. They repaired it for just over $400.00 Ken was very good at followup calls and they took care of it right away. Jonathon the Store manager also wanted to make sure everything was taken care of for me. THANK YOU. Randy More