Jeep Chrysler Dodge RAM of Ontario

Wrong diagnosist Time line of events, 1989 – Purchased my first vehicle from Jeep Chrysler of Ontario June 2017 – Purchased my current Jeep Cherokee from Jeep Time line of events, 1989 – Purchased my first vehicle from Jeep Chrysler of Ontario June 2017 – Purchased my current Jeep Cherokee from Jeep Chrysler of Ontario December 22, 2017 – My scheduled maintenance at Jeep Chrysler of Ontario Oil and Filter Change Multi-point Inspection Tire rotation Done while I was waiting, fast and professional service, just as I am custom to and based on my prior experience with the dealer. December 27, 2017 - On my way home, just before 9 PM at intersection of Foothill Blvd. and I-15, approximately 7 miles from Jeep Chrysler of Ontario. Just suddenly at the traffic light my car started running very rough, I pulled over to confirm that I had all fluid levels within standards and called Jeep Chrysler of Ontario. Operator stated that their service department was still open, but no answer at the service desk so I decided to drive to the service location. - While on my way, the “check engine” light came on. - After I arrived at the service department, Mr. Lewis asked me to wait till he finished working on 3-4 files on his desk, approximately 4-5 minutes. - When he finally was able to pay attention to me he made me feel like I was an inconvenience to him. - After explaining what had taken place, he asked me if I had checked the engine oil level. I responded yes. He asked me again like not believing my answer and went on explaining that the low oil level is very common reason. - Then Mr. Lewis explained that the service department were booked till next week and I should bring the car back the following week. Only after I asked him to provide me something in writing that it was okay for me to continue driving with “check engine” light on, Mr. Lewis refused but he was willing to check the car in. - Mr. Lewis diagnosed the car and stated that there was a signal code stating problem with my transmission. - I asked about the shuttle service for ride home (less than 8 miles away). Mr. Lewis stated that his driver was going home at 10 and I would have to arrange my own transportation which I did via Uber and at cost of $12.15. (my check out time was 9:39) - I did ask about a replacement vehicle, he stated to deal with Enterprise Car Rental and the 8-day rental fees most likely are not covered with my service contract. Due to having job sites in Palm Springs and El Centro, renting a car did not make economic sense to me. I had to take one week off from work. - I did explain the importance of having a transportation as soon as possible, I asked if there were anything we could do to expedite the process. Mr. Lewis answered that it would be out of question. January 3, 2018 - Called the service department, after checking the status “Ed” informed that my car was in “temporary hold” and I would have to wait for Mr. Lewis to call me after 2 pm when he comes to work. - Around 2:45 I received a call from Mr. Lewis stating that after new diagnostics there seems to be no problem with my transmission at all and the problem is only a bad coil, but my car needs new spark plugs which will not be covered under the service contract. He also stated that he will check the schedule and let me know the approximate time the car will be ready. - Around 6:30 pm I received a call from Mr. Lewis that my car was ready. - When I picked up the car, I had to pay $295 to get my car. - When I asked to see the replaced parts, I was told that they do not keep them. Here is what has taken place in my opinion. 1. Ontario Jeep does not keep up any standards when it comes to customer service. 2. Mr. Lewis should not do any diagnostics or any job that requires customer service skills. 3. The replacement of spark plugs was not needed rather than a forced sale and fraudulent miss representation of facts by Mr. Lewis. Mopar service contract would have covered all electrical parts if damaged or cause of misfire. 4. It is likely that not all of Ontario employees have the highest level of FCA certification which has been advertised on their website. There were other options that I could have practiced if I knew the right diagnostic in a first place, such as paying less than $200 for replacement of coil-pack at Pep Boys the next day and not miss out on my work schedule, potentially saving me hundreds of dollars. More

Great service love seeing Alex ruiz Alex is the best customer service representative, he always make sure i leave in a timely manner and on or before my promise time. Keep it up Alex Alex is the best customer service representative, he always make sure i leave in a timely manner and on or before my promise time. Keep it up Alex More

Thank you so much!!! This review is for the service center. I've never felt so comfortable and at ease getting service done on my car, knowing that I'm in good hands. Carl This review is for the service center. I've never felt so comfortable and at ease getting service done on my car, knowing that I'm in good hands. Carl Crocker is awesome. He really made me feel like family. After having horrible experiences at the Victorville service center, I lost a lot of hope, but the Ontario service center knows how to treat their customers. Faith restored. More

Excellent buying experience My salesman, Luis, was eager, personable, knowledgeable, fun and willing to work out a great deal. He took the time to show me how everything worked a My salesman, Luis, was eager, personable, knowledgeable, fun and willing to work out a great deal. He took the time to show me how everything worked and never impatient. More

Quality Counts Showed up on a busy weekend without an appointment and was very appreciative with the service and hospitality. I had received. Thank you for a great e Showed up on a busy weekend without an appointment and was very appreciative with the service and hospitality. I had received. Thank you for a great experience. More

Service department The service is always good very friendly people willing to help out, and knowledge. Dorian was very helpful and personable. Thanks for the great servi The service is always good very friendly people willing to help out, and knowledge. Dorian was very helpful and personable. Thanks for the great service, Michelle F. More

Communication Dan the service writer is very helpful and had daily updates for me . Would not go anywhere else ! Very informative and friendly! Have already recomme Dan the service writer is very helpful and had daily updates for me . Would not go anywhere else ! Very informative and friendly! Have already recommended them to everyone I know More

Great Jeep Service! Love our new Jeep from Jeep of Ontario! Nice surprise, icing on the cake, FREE oil changes & tire rotations! Dorian & service dept get 5 stars! Love our new Jeep from Jeep of Ontario! Nice surprise, icing on the cake, FREE oil changes & tire rotations! Dorian & service dept get 5 stars! More

Good stuff I wanted to thank you guys for a nice experience the other day . I came to get an oil change and Carl helped me. He has before too and I think he’s a I wanted to thank you guys for a nice experience the other day . I came to get an oil change and Carl helped me. He has before too and I think he’s a good employee. He was very kind and quick. He even helped me get a coupon for my oil change. I feel like he went above and beyond. It’s those little things that I look for. It was less then an hour and I got my tires rotated as well. I’m coming back. Good job guys. I must admit I’m a tough cookie to please and u guys shined. More

Excellent service, specially Carl @ service dept. They are excellent with assisting in the service dept, specially carl. I'M VERY SATISFIED WITH THE SERVICE. The fiat 500L is excellent in performance. They are excellent with assisting in the service dept, specially carl. I'M VERY SATISFIED WITH THE SERVICE. The fiat 500L is excellent in performance. More