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Jeep Chrysler Dodge RAM of Ontario
Ontario, CA
474 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 474 reviews
June 26, 2018
Purchased 2018 Ram 1500 The process from start to finish went smooth. Great customer service, was given a detailed explanation of all the paperwork to be signed. Would defini The process from start to finish went smooth. Great customer service, was given a detailed explanation of all the paperwork to be signed. Would definitely recommend. More
by Dguz90
Employees Worked With
Freddy Arvayo
June 14, 2018
They con't care about you, just the sale Was in the market for a Jeep and decided to stop in at 2 places, Moss Bro and Jeep Chrysler Dodge, to do a price comparison before making my decision. Was in the market for a Jeep and decided to stop in at 2 places, Moss Bro and Jeep Chrysler Dodge, to do a price comparison before making my decision. I was clear with the sales agent, I wasn't planning on making a decision today and I just wanted a run down of the cost. Of course, I knew it wasn't going to end there and accepted it. I let him do his whole sales pitch and show me the car I asked about. When i finally made it clear I needed to go and would like the pricing, he brought over a sales manage, Ruben. Ruben was very pushy but I made it clear to him I wasn't making the decision today right there on the spot. So he stood up and looked at the rep who helped me and pointed to me and said in a loud tone "This is training. This is a waste of my time". After a few more words from Ruben's mouth, he left and the sales rep apologized and continued hard to push for the sale. I told him no thank you and then was trying to leave. At this point Ruben comes over and says "Will you take it for 22?". I had no more interest in this dealership so I said no. Ruben grabbed my license and paperwork and gave it to me. Walked me to the door and said "I wasn't going to give it to you for 22 anyways. Thanks for wasting my time". Well, that same day I went back to Moss Bro and bought a new 2018 Jeep. This dealership obviously does not care for the customer or respect their decisions. I will never buy a car from this place again. More
by thohell
Employees Worked With
Ruben
May 26, 2018
Will misinform you about a car to make the sale I asked 2x re: navigation system. Freddy said it had navigation. I paid $2000 extra. Turns out no navigation. Did same thing to another customer I asked 2x re: navigation system. Freddy said it had navigation. I paid $2000 extra. Turns out no navigation. Did same thing to another customer More
by JA
Employees Worked With
Freddy Arvayo
May 18, 2018
Jeep Liberty service Jose has been my main service man for 6 years. I have always received excellent treatment and service from him and other employees. I bought my Jeep L Jose has been my main service man for 6 years. I have always received excellent treatment and service from him and other employees. I bought my Jeep Liberty here in 2012 and the Sales employees were also excellent! More
by LoveMyJeep618
Employees Worked With
Jose Ortega
May 18, 2018
Keeping me running to 285,000 miles Yeah! Have taken my car here since I purchased in 2008. Am @ 285,000 miles and she runs like a top! Dana & his team take great care of my Liberty Sport and Have taken my car here since I purchased in 2008. Am @ 285,000 miles and she runs like a top! Dana & his team take great care of my Liberty Sport and I'm so grateful! More
by JeepGirl1
Employees Worked With
Dana Lewis
April 25, 2018
Failure to Check Basics when car in for service A couple of days after having my 2014 Fiat Serviced ( Check Engine Light) I had to replace the car battery. This is the 2nd battery that has failed. I A couple of days after having my 2014 Fiat Serviced ( Check Engine Light) I had to replace the car battery. This is the 2nd battery that has failed. I would have thought the dealer would have removed the cell filler caps to check fluid level. They didnt and the battery was dry. I asked them to replace the battery but they declined because the car mileage was over 75,000 mile. I asked for a contact number for Fiat division; the one they gave me did not work. This dealer has been barraged by fiat owners, since most of the dealers are shut down. Chrysler should not sell a product they cannot or will not stand behind. I would not buy a CHRYSLER product again. More
by stevenpjd1
Employees Worked With
Also female service assistant, Brandon Goodermont
March 14, 2018
Great Service The service on my vehicle was not only very thorough it was fast as well. I will be recommending this dealership to our entire fleet. The service on my vehicle was not only very thorough it was fast as well. I will be recommending this dealership to our entire fleet. More
by Mario
Employees Worked With
Brittney
March 14, 2018
Excellent Service Since 2013 when I brought my Dodge Charger the service here has been excellent. Thanks ALEX and the Technician Team for fast service on my last Oil C Since 2013 when I brought my Dodge Charger the service here has been excellent. Thanks ALEX and the Technician Team for fast service on my last Oil Change & Inspection. More
by Mydogg
Employees Worked With
ALEX
February 14, 2018
A great experience I have a 2008 RAM 1500 mega cab 2 wheel drive . I took it in for my 10 year inspection and to have the passenger airbag replaced . It was done earlier I have a 2008 RAM 1500 mega cab 2 wheel drive . I took it in for my 10 year inspection and to have the passenger airbag replaced . It was done earlier than expected . The only dealership I trust with my truck . More
by Nivek3310
Employees Worked With
Dave
January 29, 2018
Dont take your car here! THIS SERVICE DEPARTMENT IS A BUNCH OF CROOKS! Dropped my car off at 14 k miles, second clutch on it. Was told it would be $4300 + tax (i do not race m THIS SERVICE DEPARTMENT IS A BUNCH OF CROOKS! Dropped my car off at 14 k miles, second clutch on it. Was told it would be $4300 + tax (i do not race my car or abuse it). Hellcat clutches are only warrantied for 12mo/ 12k miles (of which this is my second clutch that THEY did!). They attempted to sell me a flywheel which is covered in the mopar warranty page 9 or 10 under gasoline engines, in addition to being very unprofessional, like never letting me talk to any managers or the head of service writing. I also had to pay $150 to get my car out, and they did absolutely ZERO work on it! i have notified the federal trade commision, the state of california attourney general, the better business bureau, and the san bernadino county controller. These guys run a racket. Karl mills is the only half decent person in this service area. THEY WILL TRY TO RIP YOU OFF. Think twice before bringing your car here for service. More
by Tom Poleski
Employees Worked With
Dana Lewis, Karl Mills
