Jeep Chrysler Dodge RAM of Ontario

Good experience, but,, hmmmm. My '14 Jeep Wrangler received a recall on its passenger side airbag, which, according to the recall notice had this nasty possibility of fragmenting u My '14 Jeep Wrangler received a recall on its passenger side airbag, which, according to the recall notice had this nasty possibility of fragmenting upon activation and causing "serious injury or death" to the passenger. So, I figured for my Wife's sake, I ought to get it fixed quickly. Only after calling multiple dealers did I find that Jeep Chrysler Dodge RAM of Ontario was able to get the part in stock. They proactively called me and scheduled an appointment lickedy split. Their service center was very busy and they told me that they would likely have my Jeep overnight. This concern was assuaged when they told me that I could get a free Enterprise rental. So that was cool. Dan was my service writer and he was awesome. Very polite and caring. After getting home with my spiffy rental car, I got a phone call from Dano and he told me that they were actually able to get it fixed faster than they had thought. So, that was cool too. But I decided to wait until the next morning to pick it up. This brings me to the next morning of March 1. This is the "hmmmmm" part of my title. Dan was totally cool again and made sure that I was checked out mucho pronto. But, then I had to wait for an extended time for somebody to bring my Jeep around. There were 4 or 5 other customers that were seemingly waiting a long time too. And while we were waiting, an employee turned the corner of the service lane driving a white RAM pickup. Apparently, there was a near collision with another car as then both drivers of these vehicles began an insult and vulgarity filled tirade back and forth with each other that ended up lasting for a good 5 to 10 minutes worth of shocking entertainment for the customers standing there watching it all. It drew the attention of what looked like important manager type employees; at least I think so because they wore ties, but they did not intervene. Now don't get me wrong, I am literally the Son of a Navy Sailor whose creative use of profanity-filled rants developed my own skill quite well, but I digress. In all seriousness, these two employees were unprofessional and did not appear the least bit concerned about making a scene. Other employees, who could have and should have put a stop to it, did not. This says something about the culture of the organization. This all left a negative image of your dealership in the eyes of multiple customers. Couple this with another recent review where a sales manager allegedly yelled and used profanity at a customer, and it makes one wonder how important professionalism and decorum are for the dealership. With all this said, I was satisfied and give kudos to Dan and the quick service I received. More

Dorian in service dept Dorian is the prime example of a gentleman who is respectable, humble, responsive, and well all together a key reason why I come back to your dealers Dorian is the prime example of a gentleman who is respectable, humble, responsive, and well all together a key reason why I come back to your dealership. Theres dealers closer to my home, but I know theres hardworking individuals like Dorian that show me the courtesy and attitude that has me coking back. Dodge Manager you are blessed to have a guy like that on your Team. Thank you, Pascual Michael Rodriguez Jr More

Stay away, your day'll be so much better. Car has always been my passion and I have been to numerious car dealerships; however, even though it's expected that auto sale industry has always bee Car has always been my passion and I have been to numerious car dealerships; however, even though it's expected that auto sale industry has always been "eat or be eaten", Chrysler Jeep Dodge Ram of Ontario is the worst I had ever been to. Under an illusion of busyness, the sales team does not care about their customers at all. Being dismissive and full of attitude, we had been told "I dont have time for this, just leave" as well as slammed the door upon by Robert. There was no attention given to us even when we were clearly very interested. To top it off, the totally ignorant sales manager screamed "dont tell me how to run my dealership, f-off" at us for asking some general questions about the vehicle. What has happened to kindness, trust worthiness and integrity? If this is what we got from willing to spend money here, can't imagine the post-sale service of this dealership. Ladies and Gentlemen, stay away from here and you will have a better day. More

Overall great experience Freddy was the best he made the whole process stress free and easy and would definitely purchase vehicles in the future at this dealership and with Fr Freddy was the best he made the whole process stress free and easy and would definitely purchase vehicles in the future at this dealership and with Freddy. More

2018 2500 Cummins Diesel Truck Purchased they internet sales. Freddy made it easy, very knowledgeable and he found me the truck I was looking for. The process was smooth and comp Purchased they internet sales. Freddy made it easy, very knowledgeable and he found me the truck I was looking for. The process was smooth and completed nearly entirely on-line. They even delivered the vehicle to me in Temecula. I would buy from them. Again. More

Cassidy Clerisse is very excellent on her job she knows the I will recommend all my friends to ask for Cassidy Clerisse every time. Thank you. Cassidy .. Excellent customer service. An you answered all my Quest I will recommend all my friends to ask for Cassidy Clerisse every time. Thank you. Cassidy .. Excellent customer service. An you answered all my Questions an You Sold me my nice truck. New. Friendly with a Smile. Thanks More

Carl Mills provided excellent customer service! The service I received was great, absolutely NO complaints. I scheduled an appointment for the recommended maintenance at 10k for my Challenger and a The service I received was great, absolutely NO complaints. I scheduled an appointment for the recommended maintenance at 10k for my Challenger and all went smooth from the moment I walked in the door. My service advisor was Carl Mills and I will request him for all future visits. Carl provided excellent customer service and was very patient answering my questions. I recommend Carl Mills to everybody seeking any type of vehicle service! More

Good Experience! Great dealership, no hassles, no pressure. Very friendly atmosphere. Chad our sales person was great! We purchased a Jeep for our grandsons 16th bi Great dealership, no hassles, no pressure. Very friendly atmosphere. Chad our sales person was great! We purchased a Jeep for our grandsons 16th birthday and he is in love with it More

Jose was perfect, as was our service! On my recent trip to Jeep Chrysler of Ontario, I received exactly the sort of service that I've come to expect from this fine dealership!! Jose, my S On my recent trip to Jeep Chrysler of Ontario, I received exactly the sort of service that I've come to expect from this fine dealership!! Jose, my Service Advisor, was courteous, professional, and got what I needed done in a quick and perfect manner. His communication, and suggestions were spot-on, and much appreciated!! Such great service is one of the main reasons we bought our brand new Jeep Wrangler Sahara Unlimited from Jeep Chrysler of Ontario, back in 2016, and all our service visits have been excellent. I would trust Jose, and this dealership, to provide top-of-the-line service on every visit, and should we purchase another new Jeep, it will be from Jeep Chrysler of Ontario!! Thanks to Jose, and the whole crew, for keeping us very happy with their excellent service!! Take care, and God Bless! Mark More

Ad not accurate My visit to the dealership was fantastic, Alex had my oil change done promptly, and didn't try to gut me for "extras". My complaint is I went in becau My visit to the dealership was fantastic, Alex had my oil change done promptly, and didn't try to gut me for "extras". My complaint is I went in because of an email ad for a discounted oil change. Turns out the ad was for an oil type my car cant use, yet the email addressed my type of car specifcally. This was a bait and swithch tactic.. . I was disappointed that I was misled. More