Jeep Chrysler Dodge RAM of Ontario

Worst customer service I ever come across is at the Jeep Chrysler Dodge RAM of Ontario. Every time I go to them in need, their quick response is that “we’re backed up. You can leave your car but we won’t lo Chrysler Dodge RAM of Ontario. Every time I go to them in need, their quick response is that “we’re backed up. You can leave your car but we won’t look at it until a next week.” I took my car in last Saturday due to some grinding sound of my brakes, waited an hour for them to open only to be told “sorry we only do oil changes on Saturdays by their sales advocate Chris Crocker. Apparently oil change is a priority for this location over grinding brakes. More

I called and made an appointment on Thursday to take my vehicle in the following Tuesday. I took my vehicle in, it is now Friday and they haven't even touched it. They don't bother to tell you it will be a vehicle in the following Tuesday. I took my vehicle in, it is now Friday and they haven't even touched it. They don't bother to tell you it will be a week before we can even look at it, and just keep pushing you off. Do NOT buy from this dealer or go there for service. They should be shut down More

This dealer is WASTING YOUR TIME! ...I had an apoinment for 8:00 AM , arrivved at 7:45 and checked 🚐. The service advisor, Dana took my car, I told him I took timeoff from work and need to go backASAP. T for 8:00 AM , arrivved at 7:45 and checked 🚐. The service advisor, Dana took my car, I told him I took timeoff from work and need to go backASAP. They had only one technician, never mention that but after 1.5 hours I asked him for update about my ca. He He start with excuses like they are shorth staffed and is taking longer since two more customers are ahead of me will be another 2 hours. These people have no respect for customer and customer’s time.... I simply asked for my truck keys back and took my bussiness somewhere else. Dana was acting like it’s not a big deal, so what.....? I means a lot to me. I wish somebody from management will take actions of these actions and careless.I spent another 1.5 hours driving from Victorville to Ontario where my work is. NEVER use their service ....if you care for YOUR TIME! More

We have been going to this dealership for over 5 years. The service department is honest and reliable. They give a quote to perform service and if your car doesn’t need all the items quoted they simply ser The service department is honest and reliable. They give a quote to perform service and if your car doesn’t need all the items quoted they simply service only necessary items and adjust the bill accordingly. Great team lead by Kirk Irvine! More

James Garcia is the nicest salesman on the lot. He made car buying easy & fun. No pressure or annoying tactics. I recommend seeking him out first thing when you need good helpful honest service. Thanks aga car buying easy & fun. No pressure or annoying tactics. I recommend seeking him out first thing when you need good helpful honest service. Thanks again James Garcia More

I wish that my son’s jeep broke down near a different Jeep dealership. His car has been in the shop for four weeks and we have no idea when it will be ready. I have to call regularly to get updates on it Jeep dealership. His car has been in the shop for four weeks and we have no idea when it will be ready. I have to call regularly to get updates on it. My service rep is rude and comes across as not caring about repeat business. Our warranty only covers five days of rental and that has already been used. This is the only car we have and my service rep told me that the back ordered part could come in next week or in four weeks; not to worry though, she will call me when it does come in. HORRIBLE response to a horrible experience so far. More

James Garcia helped us out. He had a great attitude, very easy to talk to, understood what I was looking/hoping for, and very patient. He found exactly what I had mind! Thank you James & the rest of the team easy to talk to, understood what I was looking/hoping for, and very patient. He found exactly what I had mind! Thank you James & the rest of the team. Family and I are very happy customers with our new family car! More

I took my Jeep Wrangler for service and they did an magnificent job on my car. The team went above and beyond to make sure my car was well taken care of. I want to thank Kirk Irvine, who took care of magnificent job on my car. The team went above and beyond to make sure my car was well taken care of. I want to thank Kirk Irvine, who took care of my car and made sure it was back in shape. Outstanding customer service at this dealer and it definitely shows in their dedication to their customers satisfaction. He made sure I was content with everything and his team did a FANTASTIC job on my car. I love it! I also want to thank my service advisor, Brittney Adams, who was very friendly and did a WONDERFUL job helping me out with my car. The service was done with so much ease with my advisor and I want to congratulate the entire team for doing their best for their customers. This is the BEST Jeep Chrysler Dodge Fiat dealer of Ontario. I will definitely continue to service my cars here! Thank you to the entire TEAM! More

THANK YOU MR. JOSE ORTEGA, MY SERVICE REPRESENTATIVE, AND THE EXCELLENT SERVICE DEPARTMENT WHOM ALWAYS PROVIDE THE BEST AND COMPLETE REQUIREMENTS FOR MY 2011 DODGE CHALLENGER!:) THANK YOU ALL & CONTINUE T THE EXCELLENT SERVICE DEPARTMENT WHOM ALWAYS PROVIDE THE BEST AND COMPLETE REQUIREMENTS FOR MY 2011 DODGE CHALLENGER!:) THANK YOU ALL & CONTINUE TO BE SAFER AND HEALTHY FOR YOURSELVES AND YOUR ENTIRE FAMILIES!:) More

All I have to say is Karina absolutely provided wonderful customer service from beginning to end during my car service visit at Dodge RAM of Ontario. customer service from beginning to end during my car service visit at Dodge RAM of Ontario. More