Jay Wolfe Toyota of West County

Price - I'm not sure why the dealership always charges so much more than the average mechanic for routine services like oil changes. We can in for convenience and ended up paying over double what charges so much more than the average mechanic for routine services like oil changes. We can in for convenience and ended up paying over double what it would cost at our normal place. An oil change is an oil change is an oil change. This was my only complaint. Otherwise the staff was very friendly. More

I think this is the best Toyota service department in Eastern Missouri. I did not have fog the lights on the Toyota when I bought it and I wanted them added on. I had done the same thing with other Toyot Eastern Missouri. I did not have fog the lights on the Toyota when I bought it and I wanted them added on. I had done the same thing with other Toyotas that I've owned in the past and this dealership did the work on both of my cars. The price was just what they told me it would be, the work was perfect, and was finished on time. I use this dealership for everything with my Toyotas. the other thing that I feel is important is they always check to see if there are any service bulletins from Toyota about my car. They are terrific. More

Jay Wolfe makes sure all on their team are on board with the high effort toward quality customer service. It is systemic. Their positive "what can I do for you" approach surely has to nurture that approac the high effort toward quality customer service. It is systemic. Their positive "what can I do for you" approach surely has to nurture that approach as it is everyone's job. I can't imagine having to put on an "act" all day long. That would be exhausting. So, doing the right things and doing them right. Nothing is left to guesswork. They are prepared each step of the way. More

Steve greeted me with a smile and kept me informed throughout the entire process. He is an excellent service specialist. Jay Wolfe Toyota has always given me excellent service, sometimes even going throughout the entire process. He is an excellent service specialist. Jay Wolfe Toyota has always given me excellent service, sometimes even going beyond what was customary. I congratulate you on the remodeling you did and on the especially nice waiting room lounge. You certainly know how to keep your customers happy while they wait for their car to be serviced. More

Very customer service oriented. One person to work with. Great atmosphere in waiting room. Washed my car after service. Kept me updated on what was happening. Great atmosphere in waiting room. Washed my car after service. Kept me updated on what was happening. More

Service Department did not complete all the work billed!! I have been a customer for 6 years, but I after a regular maintenance I discovered some of the items I was billed for not completed. When I brought I have been a customer for 6 years, but I after a regular maintenance I discovered some of the items I was billed for not completed. When I brought this to their attention they at first denied it and then when they checked for themselves they grudgingly admitted the work was not done. Their overall response was not to look for ways to satisfy my complaint, but instead to try to make me feel like I was the problem. While they acknowledged the failure they were unwilling to take ownership of the problem and did not seek to make me a happy customer. Needless to say this discovery was a breach trust and when it comes to something like car maintenance you cannot deal with people who are dishonest. More

My husband and I were looking to buy a minivan after our second child was born. We're in graduate school, so we knew we needed an affordable van but also a reliable one. Someone recommended we look into Toy second child was born. We're in graduate school, so we knew we needed an affordable van but also a reliable one. Someone recommended we look into Toyota Sienna and the search began. I was looking on Kelly Blue Book and Jay Wolfe came up with a 2001 Toyota Sienna for sale. We did a lot of research about reliability and reviews of the dealership. We contacted Alex Gentile, one of the Online Sales reps, asking for more information. He sent us a link to the Carfax report and pictures as well as mileage, and VIN details. We contacted them on a Friday, but knew we couldn't go to the dealership before the next Tuesday. Then grad school got in the way, so we called and rescheduled for Thursday. It was Alex's day off, but he said he would send our information to someone at the dealership. Nathan, the Online Manager, was very friendly, professional, and helpful. My husband test drove the van. He and I discussed whether or not this was the vehicle we really wanted, and we decided that if we could negotiate the price, we'd buy it on the spot. We were able to negotiate a price that they could agree to and that was within our budget. The paperwork took awhile, much longer than we though it would, but at the end of 3 hours we had our van. More

I took my vehicle to this dealership to have a simple oil change performed. They did not perform the service at the price I was quoted on the phone nor did they use the oil that I made sure to tell them twic change performed. They did not perform the service at the price I was quoted on the phone nor did they use the oil that I made sure to tell them twice to use. They are also extremely pushy, trying to sell you services that your vehicle does not need. Their services are extremely overpriced. I will be taking my vehicle elsewhere for all future service that needs to be performed. More

I had such an amazing experience at Jay Wolfe, considering the only reason I was needing a new car was that I totaled mine, (which was paid off). So needless to say I was less than thrilled to the considering the only reason I was needing a new car was that I totaled mine, (which was paid off). So needless to say I was less than thrilled to the extra expense. I started shopping online, and made a few phone calls and appts., one of which was with Eric at Jay Wolfe. I gave him very basic information of what I was looking for and my budget, and when I walked in he was completely prepared and professional. He listen to everything I had said and wanted and answered every question I had, so much so that I bought the first out of the three cars he had picked out for me to consider. I never had that feeling of "being taken for a ride", or being upsold on something I didn't want or couldn't afford. Then when I went to financing and met with Tyler he also was completely prepared and knew his information quite well. I thought I knew enough about car warranties, and had my low opinions of then, and had NO intention of buying into one. However he quickly changed my mind. After being given all the facts and seeing the cost difference, I truly felt as if I was leaving there with a better deal than what Toyota was making. No other dealer I had went to even came close to the level of professionalism and respect I received from those two gentleman. I can't see myself ever buying from anywhere else. Two thumbs up! More

Went to get a Toyota Camry last week to Jay Wolfe (Ballwin). Had an awsome experience with the sales department over there. Especially Alex from the sales helped me a lot to get me a fair deal. The p (Ballwin). Had an awsome experience with the sales department over there. Especially Alex from the sales helped me a lot to get me a fair deal. The prices were also reasonable. Most important is the after sales service which is also too gud. They did a perfect detailing of the car and got rid of all the scratches n stains the car had. I recommend Jay Wolfe where you get the best of deals in St Louis area. Thanks Beeshwa More