Jay Wolfe Toyota of West County

I bought used 2003 accord just 2 weeks ago. The car seemed to be in excellent condition from outside. Couple days ago i checked its oil and surprisingly it was totally black and low. I took it immediat seemed to be in excellent condition from outside. Couple days ago i checked its oil and surprisingly it was totally black and low. I took it immediately to honda service center and found out the transmission fluid and brake fluid was also very dirty. Not only this the front sway bar link was also broken. I hardly drove it 50 miles and i am sure it is not caused by my mistake. More surprisingly you are not suppose to pass the safety test if any sway bar link is broken and they did as it came with safety and emission inspection. I went back to them and they clearly said that it is my fault i may have broken it somehow. My advice would be when ever you buy any used car do inspect it from somewhere else too because they do pass it to sell it. Never going to trust them again. More

Best purchase experience I've had in St. Louis! Excellent customer service. Sales rep I worked with (Sal) really listened to everything I wanted, exuded absolutely no pressure and spent the day hel Excellent customer service. Sales rep I worked with (Sal) really listened to everything I wanted, exuded absolutely no pressure and spent the day helping me find exactly what I wanted for an amazing price. This was the first time I felt like a sales rep was working for me instead of against me :) I highly recommend this dealership if you're looking for a car, especially a Toyota. You will not be disappointed! More

A friend recommended I call Barry Brash at Jay Wolfe Toyota to look at a new Toyota Avalon. Barry introduced me to Maurice Bembry who was very professional and easy to work with. I knew the look and s Toyota to look at a new Toyota Avalon. Barry introduced me to Maurice Bembry who was very professional and easy to work with. I knew the look and style of the the new Avalon was different from the one I was currently driving, but I had no idea how the "technology/electronics" had changed and the number of great features that had been added. I had a lot to learn and it seemed like a daunting challenge to learn how to operate everything I was not familiar with. On the test drive Maurice thoroughly explained how the new/newer systems worked, and was very patient as I asked questions. When I was finished driving, Maurice took the wheel to show me more features, so I could then focus on all the information he was giving me without having to pay attention to traffic. I really appreciated all the time Maurice took to educate me with what the new Avalon had to offer, and to also help me sort through which features were important to me to have in my new car. The first thing Maurice did when I came in to pick up my new car was to sit down with me and give me the manuals for the car. As he had worked with me he had listened to my questions and concerns, and before I arrived he had already taken the time to tab several sections in the manuals for me to get more information about the things that he knew I wanted to learn more about. Also, before I left the dealership Maurice set up my radio with my favorite stations, and set up my cell phone for hands free use. By the time I left the dealership in my new car, it was very cold and snowing with icy spots in the road. When my husband called because he was concerned about me, it was great to be able to let him know I was OK and on my way home without having to take my eyes and concentration off the road. For Maurice to take the time to do all that really meant a lot to me! More

My husband George, son Josh and his girlfriend, Breanna and I (Linda) stopped by Jay Wolfe Toyota of West County on Sat. 11/30/2013 just to look at Toyota Highlanders. We were greeted by Maurice Bembry, wh and I (Linda) stopped by Jay Wolfe Toyota of West County on Sat. 11/30/2013 just to look at Toyota Highlanders. We were greeted by Maurice Bembry, who was so welcoming and down to earth... He was a great listener to why we were there and so helpful. My current Honda CRV was approaching 100,000 miles and George thought it was time to think about a new or newer used car. Maruice listened to our ideas and answered our questions in a gracious manner. He was never pushy. Maurice was very professional and respectful towards each of us. We test drove the Toyota Highlander Limited. When we came back we talked with Maurice and he had our CRV looked over to a trade in amount. After much discussion, Maurice spoke with the sales manager and gave a price of rht Highlander with our CRV trade in. Because we had family commitment we needed to leave for that. We spoke with Maurice on Monday and after some negotiation we were able to arrive at an agreement acceptable to us and Jay Wolfe. Maurice was so accommodating as Monday was especially busy for us with a funeral in the evening. So after some time at the dealership, we went to the funeral and came back to finish all the paper work with Maurice and the financial manager Alex Gentile, who was also very pleasant, gracious and patient with our process.(We made the connection that I had taken piano lessons from Alex's grandmother, Marilyn Gentile.) Maurice also spent time with us in our new car going over the naviagation and all the buttons etc in operating our car. I especially appreciated that he wanted me to push all the screens and buttons, while teaching me. He didn't do it for me.......he would have if I had asked him.....but I learn better when I do it myself. So Maurcie is a great teacher. He also ensured me I could call him anytime for another lesson in using my new car. That was great to hear that he would be available to help me in the future. We have 6 children and 13 grandchildren. Our whole family has 2 Toyota trucks, two Toyota mini vans, 1 Toyota Camry, 1 Toyota 4 Runner and now 1 brand new Toyota Highlander Limited. We are very, very pleased with Jay Wolf Toyota, Maurice Bembry, Alex Gentile and the whole dealership. When I told my daughter where I bought our new car she said, "Oh, Mom you'll love the Service Dept. where they work on your car......that's the only place we have our van serviced." So thank you Jay Wolfe Toyota for a wonderful car buying experience. We would highly recommend your dealership and Maurice Bembry. Thanks, Linda and George Middendorf. Ballwin, MO More

We came to buy a used vehicle. We had looked at several models online, using the Jay Wolfe website. We saw what we liked online and decided to come in and test drive our choices. We were considering Toyota models online, using the Jay Wolfe website. We saw what we liked online and decided to come in and test drive our choices. We were considering Toyota models, Camry, Corolla and Rav4's. We test drove the Camry and the Rav4. The Camry had the smoothest ride and lots of nice details inside. However since we traded in a Sienna, we preferred the slightly larger car and seemingly higher lift from the seat for a better view of the road. The main driver was looking to haul a few things every now and then and the Rav4 was perfect for this purpose. We liked the five passenger capacity. We test drove the Rav4 and found the ride to be smooth, but not as smooth as the Camry, as the Rav4 is a Crossover vehicle.We were willing to forego that slight bit of smoothness for the abilities of the Rav4. Our specialist, Maurice Bembry was pleasant, happy, and easy to work with, we were very pleased. We chose the Rav4, and are very happy with this vehicle and this dealership. We would highly recommend Maurice and this dealership to our friends and family! More

Maurice did a great job and really went the extra mile in helping me, highly reccomend, AAA+++ Highly reccomend, well be back for our next Toyota for sure. helping me, highly reccomend, AAA+++ Highly reccomend, well be back for our next Toyota for sure. More

Maurice did a great job and really went the extra mile in helping me, highly reccomend, AAA+++ Highly reccomend, well be back for our next Toyota for sure. helping me, highly reccomend, AAA+++ Highly reccomend, well be back for our next Toyota for sure. More

Updated for more recent events: This has been quite Updated for more recent events: This has been quite possibly the worst buying experience of my life. Seriously. I have racked my brain for a wor Updated for more recent events: This has been quite possibly the worst buying experience of my life. Seriously. I have racked my brain for a worse experience than what I've experienced thus far at Jay Wolfe Toyota and I've come up empty. If I EVER found out that any of my sales managers or reps treated my customers like I've been treated, they'd be fired. Late Summer, I go in to get a test drive of a Tacoma. It went ok. The salesman didn't seem very excited about me being there, so I decided to look elsewhere. I went to 2 other dealerships in town and found that after 1 guy said that he got my truck in with all of the specs that I detailed, the one that he brought in wasn't even close. Therefore, I called back to Jay Wolfe and asked for the original salesman that escorted me on my test drive. It turns out that he wasn't employed there anymore. Instead, they gave me to _________. I told him the specs that I wanted and what I was prepared to pay for it. I told him that I've contacted him and 2 other dealerships and the first one who can get the truck at the same price would get my business. Any normal salesman response would be, "That's terrific, Mr. McKinney. I'll be right on it. We'll win your business because we're the best in town!" Ah, but no. The words uttered out of his mouth were, "So I have a 30% chance of getting a sale?" I'm serious. That's what he said! No joke. Astonished, I told him that it was actually 33.3% (why I stayed on the phone, I have no idea). He said, "Ok, I'll get get back to you tomorrow." It's not like it was late in the day when we talked. Well, "tomorrow" turned out to be 2 weeks later. I do not lie to you. 2 weeks! And he doesn't call with #'s, he calls just to check in to see if there's anything he can help me with. Unfreak'nbelievable. What's even more unbelievable is that I believed that he would actually help me. After suffering through multiple missed opportunities where he said that he'd get back to me by a certain time (it's in the neighborhood of 9+ times - no exaggeration), I agreed to order the truck from Jay Wolfe Toyota. By the way, his excuse for never following through is that he is busy with other customers. Note to self - NEVER SAY THIS TO A CUSTOMER. Also, I ask him a question about adding something to the truck, I usually get a very lame excuse for not knowing. Next time, maybe he should ask his secretary that he says he has. So I come in and give a down payment in either late September or Early October. ___________ was there and they both said that the truck will either ship 10/14 or 10/21. They didn't want to over-promise, but hopefully it would be in sooner. What a joke. Then I get a call from _________ saying that the truck that was on order actually got allocated to someone else, but don't worry, he'll try to get another one in a color that I don't really want right away. So I tell myself that I'll be fine with one that I really don't want just because I don't know when the one that they say they have on order will actually be made (or if they are even telling me the truth). So after babysitting ________ for a week (multiple calls to him and him taking FOREVER to return calls), he finally calls and says that the truck that had the wrong color that they were trying to get me wasn't going to work out anyway. The one I really want is on order and will now ship October 28th. So then I have to ask him if this is really the case or if he's just telling me this. He assured me that it will ship that day. Truth be told, it didn't ship until the 30th or 31st (supposedly). So then I'm told by ___________ that ETA of this glorious truck is between 11/12 and 11/16. I'm not happy about this at all, but I can deal with it if it can be trusted. So after several more salesman 101 blunders that are more like "blunders in graciousness" rather than sales skills, I send a note to _____________ (thinking I'd get a quicker response than asking _________) on Wednesday of last week to see about getting a different size tire. No reply. On Friday I send another note asking if he got my email. He said that he was out the day before and that's the reason why he hadn't gotten back to me. He'll work on an answer. So the next day (Saturday), I get a voice mail from _____________ saying that he's checking with his parts guy and that he'll call me later in the afternoon to let me know. Although I really hadn't received an answer, I thought I'd be nice and just say thank you for following up (albeit 3 days after I asked the question). Then he replies via text "No prob. Will call yoy Monday." Monday? He just told me he'd have an answer later in the afternoon and now he assumes that me saying thank you for a 3 day late response that didn't answer my question was letting him off the hook? Who does this? So I had meetings all day today, but I was waiting to hear from him today, Monday. No word. So at 5:47 pm I asked him if there was any news. Basically he says that I would have to change the wheel size to get a slightly higher profile tire on the Tacoma Sport. Not sure if this is right or not, but whatever. Then he follows it up with the greatest line of all lines: "Good news scheduled to be here end of this week early next week." After his sales manager had just told me last week that ETA was sometime Tuesday through Friday of this week, this is simply insulting. I feel stuck with Jay Wolfe as I've gone through the credit check, put money down, and babysat so-called adults for this long. As much as I'd like to go elsewhere, I just want to exchange Jay Wolfe money for a Toyota Tacoma truck. I'm hoping that what I've been told is true that I might actually see it by the end of this week, but judging from past experience, there is no chance of this happening. _____________________________________ Ok. So the saga continues... some positive, some negative. Good news 1st: The truck came in within the final window that the sales manager said. For this, I am grateful. My salesman called and did a good job keeping me up to date on what was happening all the way until I arrived to sign paperwork and pick it up. He was professional and courteous which I greatly appreciate. I also later dealt with the parts and service department who were all very professional and service-minded. My salesman then took me through the final process and was a pleasure to deal with until a large blunder was made... Bad news: One of the major reasons why I went with the 2014 vs the 2013 was because I was told that I could get the Entune radio with all of the apps (Pandora and the like) WITHOUT spending the major bucks for GPS. Seeing as though part of my business is associated with apps and app development, this was a major decision-making point on my end. With that said, my salesman and I tried to sync my iPhone with the "App Suite", but it wouldn't work. __________ brought the sales manager over to trouble shoot the situation. He couldn't figure it out either, all the while acting very condescending towards my salesman. So we all went inside and he did some research and found out that now the 2014 version has 4 different types of Entune radios and apparently they didn't know that when they ordered it. The sales manager promptly told me that I really didn't want the Apps Suite anyway because I really just want it on my phone. After several minutes of trying to convince me of this, he and my salesman didn't have anything else to say. I was completely worn out. He stuck out his hand and said, "I'm sorry for your troubles." Dazed and confused, I stuck out my hand and shook his hand just wanting to leave. There was no, "I'm so sorry that you were misled somehow. I don't know how this happened, but we'll make it up to you. What else can we do for you?" There was no, "I realize that we told you that you'd be getting the Apps Suite and that you're not getting it. We'll give you an amazing deal on some accessories for your new truck." Probably the biggest surprise about this whole ordeal is that nobody from Jay Wolfe management has reached out to do anything about this. Obviously, business is very good for them. But seriously? You're going to just let this go without even attempting to make at least the "Apps-Suite-Gate" debacle right? More

Great because everyone was helpful, answered all our questions and no one pressured us to buy a car even though we told Tanner we were going to look at 2 other vehicles. questions and no one pressured us to buy a car even though we told Tanner we were going to look at 2 other vehicles. More

I found it a very good experience, last car we bought was a gruelly experience. Buying our Toyota was very pleasant and relaxed we were not pressured. a gruelly experience. Buying our Toyota was very pleasant and relaxed we were not pressured. More