Jay Wolfe Honda

Great Experience as Usual Helpful and quick as usual to take care of a noise. Got in quickly and explained issue. Great service as usual will be back for sure Helpful and quick as usual to take care of a noise. Got in quickly and explained issue. Great service as usual will be back for sure More

Great experience I heard a squeaking noise so I made an appointment. The scheduler online was easy to navigate and I got right in when I arrived that morning. They wer I heard a squeaking noise so I made an appointment. The scheduler online was easy to navigate and I got right in when I arrived that morning. They were able to diagnose the issue before I even left and confirmed with me a few hours later, after they were able to take a deeper look into it. Shortly after that, I received another call that it was ready to pick up. My appointment was at 8:45am and I was able to pick it up by 2pm. More

Will never go back Due to this service visit I will never go back to this dealership again. I have a 2016 Honda Odyssey that has had modifications done to make it handi Due to this service visit I will never go back to this dealership again. I have a 2016 Honda Odyssey that has had modifications done to make it handicap accessible for my son that is in a wheelchair. So I am having issues with my parking brake locking up so I take it to United Access and they say the lift company will pay for the repair at a Honda dealer of my choice. I have had bad luck at Lee's Summit Honda so I thought I would try Jay Wolfe since it was the next closest one. I make an appointment for Wednesday Dec 5 at 10:45 am. I arrive at the dealership for my appointment and explain to them what is going on and give them the contact information for United Access and the service tech was very nice and made it seem like it would be no time. Two days go by no call, no update nothing. I call Friday and it was 4:55 pm and they were just calling United Access about my car and they close at 5 so hopefully someone is there. I call on I believe it was Tues. they were taking pictures to send to United Access. No sign on when it will be done or anything I call again on Thur. before I go to work that night when I called the service adviser was off that day and the tech working on my car has left for the day, its 5 pm, and evidently no one new what was going on with my car the guy said he messaged to adviser but he never got back to me. Now you have had my car over a week and still can't tell me anything about whats going on, when it could be done, NOTHING. When I call Friday they finally got approval but didn't have the part. REALLY so you knew you were going to need it to fix the car and you wait until Friday evening and tell me that it will be there at 6:30 am and my car should be done around 11 am. I call on Sat at 11:30 am and the guy tells me they are just pulling it in the shop to start okay the same time you told me it would be done you are just starting. So finally at 4 pm they call, needless to say this is the first time in 10 days that you call me, I can come pick it up its ready. Since then they have called me for a survey on my service visit here's how it went. First they said I brought my car in on Dec. 20 only 15 days off since it was the 5th and when I rated them a 1 out of 5 the lady sounded dumbfounded and asked why and she got the same thing I am saying here.. They called me 6 times over the next 4 days, when I answered they were calling to do another survey great so I did it again they still had the incorrect date I gave them a 1 again and when asked if I would come back for service and I said no way at least the first person that did the survey acted like she cared and said they dropped the ball. More

Very nice people They are helpful and nice, they doing their business easily and quality, they always smiling. I have currently a note there was a snack service and a They are helpful and nice, they doing their business easily and quality, they always smiling. I have currently a note there was a snack service and a cappuccino machine but it does not exist any more!!!! More

Overall Good Appreciated our Salesman, Andrew Barth, for his laid-back approach and knowledge of vehicles. He was patient and accommodating as we tried out several Appreciated our Salesman, Andrew Barth, for his laid-back approach and knowledge of vehicles. He was patient and accommodating as we tried out several cars. The negotiation and paperwork segments were efficient and clear. The finance guy, Amir, was great, too. Very welcoming and explained things well. The only knock was the length of time taken between purchase and finance. The wait-time to see Amir was too long. Otherwise, really a good experience and would consider JWH in the future. More

Quick and professional This was just an A 1 scheduled maintenance, but Steve was great, and I was in and out in less than an hour. Barely had time to eat my Lamar's donut! This was just an A 1 scheduled maintenance, but Steve was great, and I was in and out in less than an hour. Barely had time to eat my Lamar's donut! More

The best experience! This was the easiet, most enjoyable car buying experience imaginable. Everyone who helped me was amazing. Shaun, our dealer, was excellent. Amir was This was the easiet, most enjoyable car buying experience imaginable. Everyone who helped me was amazing. Shaun, our dealer, was excellent. Amir was awesome. It was truly a great experience and I am so excited about my new car. More

Good experience Kyle took good care of me and my vehicle while in for service. Time for service was accurate and all went smoothly. Very pleasant appointment. Kyle took good care of me and my vehicle while in for service. Time for service was accurate and all went smoothly. Very pleasant appointment. More

Diana Rocks! We always have a great experience when working with Diane Thompson! She made this purchase quick, easy and enjoyable! When it's time for another car We always have a great experience when working with Diane Thompson! She made this purchase quick, easy and enjoyable! When it's time for another car, we'll definitely return to Jay Wolfe to see Diane. More

Good Experience I got an oil change and tire rotation. No issues and great customer service. Always enjoy the snacks that are available while you are waiting. I got an oil change and tire rotation. No issues and great customer service. Always enjoy the snacks that are available while you are waiting. More