Jay Wolfe Honda

Great Web and In-Store Experience I am a Costco member and called for Costco pricing and spoke to Jayson Szymaszek. He was absolutely fantastic. He gave me the internet pricing but t I am a Costco member and called for Costco pricing and spoke to Jayson Szymaszek. He was absolutely fantastic. He gave me the internet pricing but told me on the Pilot I was looking at I could get a better price in the store. I told him I was on the road and could stop by in about 10 minutes but it would be 30 minutes before closing time. By the time I got there, 5 minutes, Jayson had already told Tony Alsaleh, one of the salesman, that I was coming. Jason met me when I came in, introduced me (and my family) to Tony and the sales manager. They offered us food and beverages. Within 5 minutes, they had given me the keys to a Pilot Touring and my family and I (no staff) were off on a test drive. This surprised me. I must look trustworthy or they really thought my Odyssey with 217k miles was a lot of collateral. When we got back they gave me the pricing and it was very competitive. We had to leave to get to a birthday party and I got no pressure about it. Jayson and Tony were understanding and asked if I wanted them to follow up with me. I said yes and Jayson and I spoke/emailed several times over the next week or so. I had advised them I was really wanting to wait for the new Pilot but was a realist and knew that I could get a much better deal on the 2015 and was ready to buy if the deal was too good to pass up. They ended up providing that deal with no real pushing from me. The only issue was that because it is an outgoing model, they had limited stock and didn't have the color we really wanted and didn't have anything to trade another dealer to get it. Long story short, I ended up buying from another dealer who matched Jay Wolfe's price. I spoke to Jayson after and he was very understanding and so was Tony. I actually dreaded this call a bit because they had both been so awesome. However, they both understood that I keep cars a long time and needed to be happy with my purchase. I am happy with my car and Jay Wolfe is actually responsible for the great price I got from the other dealer. I recommend this dealer and they will be my first stop when we are ready to buy another car. I was sad I didn't get to buy from them. I got treated fine by the dealer I bought from but Jay Wolfe really goes above and beyond. More

Professionalism and Honesty Roberto Magana handled our case with professionalism and honesty. Our issue was odd sound and vibration on acceleration and we suspected an exhaust l Roberto Magana handled our case with professionalism and honesty. Our issue was odd sound and vibration on acceleration and we suspected an exhaust leak. Your service department found that it was an air filter that had not been replaced properly. The filter had been replaced by an oil change shop and another independent repair shop could not identify the source of our problem. The independent repair shop initially contacted Roberto and paved the way for us to bring it to Jay Wolfe. It was an easy fix, but rather dicey in identifying. Roberto also determined we needed our tires aligned. Overall, we are very pleased with the service we received. More

Awesome service. Kim was recommended to me by my daughter My daughter advised me to go to Kim re getting another car. He was very patient in helping me understand which cars had certain features. In no way wa My daughter advised me to go to Kim re getting another car. He was very patient in helping me understand which cars had certain features. In no way was he pushy and I appreciated that. I called him Wed eve and by Fri evening I had the car I wanted. I would definitely recommend Kim to any one wanting/needing a car. Amir was also quite helpful as well. I understand why Kim has so many repeat or referred customers. More

Oil change and other items As usual my car was done in a timely manner, work was done as requested, and recommendations were made by staff, I will definitely use this dealership As usual my car was done in a timely manner, work was done as requested, and recommendations were made by staff, I will definitely use this dealership again More

Great Experience This is the second car I have bought from a Jay Wolfe dealership. I am truly impressed with the professionalism of their staff and the seamless proce This is the second car I have bought from a Jay Wolfe dealership. I am truly impressed with the professionalism of their staff and the seamless process. I would highly recommend visiting this dealership if you are in the market for a new Honda. Mark Vance and Chris Hansmann were wonderful throughout the process. More

Excellent serviice I purchased my 2008 CRV new at Jay Wolfe, therefore, they are the ones that service it. Have always received excellent service. Yesterday, Courtney I purchased my 2008 CRV new at Jay Wolfe, therefore, they are the ones that service it. Have always received excellent service. Yesterday, Courtney took care of the car and me. Kept me updated as to what needed to be done while I waited and explained in a manner I, as an older lady, could under- stand -- very sweet and professional and definitely will continue to bring "Ruby" back to Jay Wolfe. Thanks for taking care of us. Carolyn Gibson More

FIRST CLASS ALL THE WAY Second to none! Everyone there is a professional and they treat you like family. They are very thorough and have your best interests at heart. Second to none! Everyone there is a professional and they treat you like family. They are very thorough and have your best interests at heart. More

Lucas is the best I always choose Jay Wolfe to have my car worked on because of the great service I receive from Lucas. He is very helpful and always so nice when I co I always choose Jay Wolfe to have my car worked on because of the great service I receive from Lucas. He is very helpful and always so nice when I come in. Lucas is so pleasant every time I talk to him and his smile is very welcoming when you walk up to his desk. There needs to be more customer service people like him. My car is done in a timely manner so my day is never wasted when I am there. I will keep returning as long as he is still there. More

Honest, Genuine, Diligent Kris Puszynski made this the BEST car shopping experience we have ever had. His honesty and genuineness made us feel comfortable, and he worked hard t Kris Puszynski made this the BEST car shopping experience we have ever had. His honesty and genuineness made us feel comfortable, and he worked hard to make us happy and get us exactly what our family was looking for. More

Excellent Customer Service I am a single mom on a budget, so buying a newer car was no small decision. I started my search on the Internet and Savannah was courteous in making s I am a single mom on a budget, so buying a newer car was no small decision. I started my search on the Internet and Savannah was courteous in making sure not to bombard me with constant e-mails. When I finally did arrive to JW, a couple of weeks later, I was greeted by her and she led me to Chris, my sales rep. Chris was phenomenal.! He was helpful, professional, engaging and knowledgeable. He worked with my budget and was never pushy. At the end of the day, I wased to Josh, the finance manager. I have owned several cars before, but I've never financed one, so he made sure to go over every detail with me. Very nice and professional. The ONLY reason that I did not give my experience 5 stars is the fact that from the moment I decied on a car, I waited over 4 and a half hours to see Josh in finance. Although the customer waiting area and concierge service are great, that wait is too long. More