Jay Wolfe Acura of Overland Park

Dent Removal We had a long crease on the front passenger door that needed attention. Your dent specialist did an exceptional job of removing it. It cost less tha We had a long crease on the front passenger door that needed attention. Your dent specialist did an exceptional job of removing it. It cost less than 25% of the bid I received from a car repair shop. Thank you. More

Windshield Replacement I was very satisfied with the service I received. Willie Johnson (service provider) was very helpful and courteous. He makes me feel good that I cho I was very satisfied with the service I received. Willie Johnson (service provider) was very helpful and courteous. He makes me feel good that I chose Acura to drive. More

Great Took a couple of visits to fully diagnose but got to bottom of issue and took care of my problem. I appreciate their effort and diligence. Took a couple of visits to fully diagnose but got to bottom of issue and took care of my problem. I appreciate their effort and diligence. More

Great service Very helpful staff. Max was very knowledgeable and financing was great. I highly recommend this dealership. I will definitely return to this dealershi Very helpful staff. Max was very knowledgeable and financing was great. I highly recommend this dealership. I will definitely return to this dealership for my next purchase. More

Tint windows From the start Hendrick Acura service was very easy to deal with. Schedule to have windows tinted, was offered a loaner which was nice. Received a tex From the start Hendrick Acura service was very easy to deal with. Schedule to have windows tinted, was offered a loaner which was nice. Received a text to remind and confirm appointment. Car looks great! More

What I expect This dealership is what I expect. Great service and they’re and willing to make a deal at good prices. Excellent service and they have 2 NSXs on displ This dealership is what I expect. Great service and they’re and willing to make a deal at good prices. Excellent service and they have 2 NSXs on display. Talk to Dean and he’ll take care of you. More

Support Jim was very supportive with me through the process as I was trying to make a decision and test driving cars. He was not overly pushy. Jim was very supportive with me through the process as I was trying to make a decision and test driving cars. He was not overly pushy. More

Didn't seem to care about me or my problems When I called to make an appointment, I spoke to Stefanie. I explained the recall notice I received and another serious CONTINUING problem I have had When I called to make an appointment, I spoke to Stefanie. I explained the recall notice I received and another serious CONTINUING problem I have had with my 2012 TL since it was new (throttle response problems). She said they would need the car most of the day but didn't have a loaner available for nearly a month! When I asked why, she said they had a lot of cars in for recalls (they're sure not building those "Hondas/Acuras" like they used to!!). So I had to drive 50 minutes each way twice to have my car serviced, but I needed to get these problems addressed right away. When I arrived, the guy who spoke to me in the drive-up was pleasant, but the notes as to the problems were NOT correct. Stefanie had not recorded them all correctly. I explained again what I needed done, and he asked about ADDITIONAL services (oil change, etc). And before I could get my coffee out of the car someone had driven it off! I was then told to go inside to "finish up the paperwork." I went inside and was met by Willie Johnson. He confirmed what I needed done and (of course) tried to sell me additional services. When I arrived back at the dealer later to get my car, another employee couldn't find Willie so he pulled up my account. When I asked what they found out about the throttle response problem (the MAIN problem I wanted addressed!) he said "they drove it but didn't find anything wrong." I asked if they found any OBD codes related to it. He said "I don't know...I'm sure they checked." I asked him to check for certain, and he seemed put out to talk to the service tech! When he returned he said the tech HAD checked and no OBD codes came up. Although the car is now running better since the transmission software update, I feel like Acura and this dealership have dismissed me and this throttle response problem since the beginning. I KNOW there's a problem with the car, because other TL owners have posted the same problem on the NHTSA site! Regrettably, I will probably NOT buy another Acura after this continuing problem and Acura's refusal to admit the problem and fix it! More

Great service Hendrick Acura Service was great. They were fast, friendly and professional. Willie called and explained each process and the cost before the work was Hendrick Acura Service was great. They were fast, friendly and professional. Willie called and explained each process and the cost before the work was actually done. Then he called and let me know exactly what work was completed and the cost. More

Air conditioning not wo Scott was great- worked hard to get my pricing down but the mechanic found too many things wrong. Could not afford you-cked it elsewhere and they disa Scott was great- worked hard to get my pricing down but the mechanic found too many things wrong. Could not afford you-cked it elsewhere and they disagreed with your mechanic. Your charge was $7000 and they said $1000-1500 I have used you for 10 yrs. More