Jay Wolfe Acura of Overland Park

Top notch customer service This is our 3rd purchase in the Hendrick family and the customer service and buying process was just as great as it was for our previous purchases. This is our 3rd purchase in the Hendrick family and the customer service and buying process was just as great as it was for our previous purchases. Manny went above and beyond and I really appreciated Blair going to bat for the payment we wanted. They both worked hard for us! Darrell made our paperwork process seamless and added a ton of humor along the way. It made that part actually enjoyable! More

Door dent repair It did take 2 trips to get this fix satisfactorily, but it was done right. On the first trip, Willie did not hesitate to reschedule another appointmen It did take 2 trips to get this fix satisfactorily, but it was done right. On the first trip, Willie did not hesitate to reschedule another appointment to fix it. Even he knew it was not fix properly. More

Overall very good. Overall my experience was great. They got me checked in quickly, give me a ride to my office, and I really appreciated that they brought my car to m Overall my experience was great. They got me checked in quickly, give me a ride to my office, and I really appreciated that they brought my car to me at my office which saved me a lot of time. More

First service at Hendrick Acura Dealership is in a convenient location right off the highway. Scott greeted me and was friendly and knowledgeable. The complimentary Uber ride in lie Dealership is in a convenient location right off the highway. Scott greeted me and was friendly and knowledgeable. The complimentary Uber ride in lieu of a loaner car was a nice perk. The whole process was easy and efficient. More

Friendly and Efficient The staff is friendly and the service is efficient. They provide detailed feedback about the service performed and inspect other components so that I The staff is friendly and the service is efficient. They provide detailed feedback about the service performed and inspect other components so that I know the status of tire wear, oil, filters, etc. The waiting area is comfortable if you choose to wait for your car. This visit was for recall service of an electronic fuel injector, a first in my 20 years as an Acura owner. There was no charge for the service, of course, and they still did the inspections and washed my car. More

Recall visit My experience was friendly, easy, and I thought the service area was very clean and well laid out. From the start to finish I was pleased the process My experience was friendly, easy, and I thought the service area was very clean and well laid out. From the start to finish I was pleased the process and those I worked with. More

A1 service Same quality service I have come to expect over the years. Friendly and efficient. Service done on time. Answered all my questions. I was quite satisf Same quality service I have come to expect over the years. Friendly and efficient. Service done on time. Answered all my questions. I was quite satisfied More

Wonderful experience will definitely use in the future! Hendrick was amazing but what really made the experience was our dealer, Jim!! 100% recommend. You won’t be disappointed. He will make sure every bit Hendrick was amazing but what really made the experience was our dealer, Jim!! 100% recommend. You won’t be disappointed. He will make sure every bit of the process is not only stress free but extremely enjoyable. More

4 Stars In for the passenger airbag recall, no pre-arranged loaner, despite the scheduler's insisting I have one when I called to RSVP. The SA, Matt, was ver In for the passenger airbag recall, no pre-arranged loaner, despite the scheduler's insisting I have one when I called to RSVP. The SA, Matt, was very helpful and offered to arrange a ride, but I chose the approximately 1 hour wait. About 1.75 hours later, my car was repaired and cleaned, inside and out, with no trace of greasy handprints or smudges inside. Well done, Hendrick Acura KC! More

Repair work My husband and I purchased a loaner vehicle that needed a few repairs. We were assured that the car would look like new. We had to initiate the work. My husband and I purchased a loaner vehicle that needed a few repairs. We were assured that the car would look like new. We had to initiate the work. The day that we were told to bring the car in (agreed upon by Dalton) - no one knew that we were coming. The loaner car had gas for 80 miles so I had to fill. I was not reimbursed. Our car was not fixed as we were told. Asked to have it repaired correctly and still have heard nothing. Messages sent to Blair with no response. I would like someone above Blair to reach out to fix this. More