Jarrett Scott Ford of Plant City - Service Center

Horrible, horrible customer service The people they have working here are truly incompetent and there were no managers available to assist - or so we were told. Do not recommend. The people they have working here are truly incompetent and there were no managers available to assist - or so we were told. Do not recommend. More

Poor Poor Service Each time my car is due for an oil change, I make an appointment, bring the car in on time and sit and wait for it. They never take me on time. I don Each time my car is due for an oil change, I make an appointment, bring the car in on time and sit and wait for it. They never take me on time. I don't mean 5 or ten minutes late, I am talking 1/2-1 hour late!! Unacceptable!! Today my car battery died. I made an appointment for today and took half the day off from work to go to Jarrett to have a new car battery put in. They took my car in LATE AGAIN and three and a half hours later, they come out and tell me there is nothing wrong with my battery and now they want to take time to look into what drained the battery in the first place. SERIOUSLY?? Why bother making an appointment? Do any of these clowns know what they are doing or just collecting a check? More

Robert Dills is our service advisor. We have used him since we purchased our vehicle in 2006. He is always professional, friendly, and helpful! There are other dealerships closer to our work and home, since we purchased our vehicle in 2006. He is always professional, friendly, and helpful! There are other dealerships closer to our work and home, but it is worth the drive to us for his level of service! More

Being responsible for a fleet of 20+ trucks it's important to find a service center and a service provider that you can trust and is capable of giving you top notch service. We have found this in Ja important to find a service center and a service provider that you can trust and is capable of giving you top notch service. We have found this in Jarrett Scott Ford Service Center and in Chris Duncan our service adviser. They get our trucks in quickly for routine service or needed repairs and back on the road. More

I purchased my 2011 F350 from this dealership and had good experience as far as the purchase went. Brought it back for a turbo issue in may of 2013 and had the worst experience I have ever had with a dea good experience as far as the purchase went. Brought it back for a turbo issue in may of 2013 and had the worst experience I have ever had with a dealership. Wrecker dropped it off on a Monday morning, Robert dills my service writer called me around 1 pm to tell me it needed a new turbo and they would have to order it. I inquired about a rental car and that was out of the question unless I had the extended warranty. Every other Ford dealership I have dealt with always provided a rental if it was going to be more than a day to be repaired. I was told my truck would be ready Wednesday which turned into Thursday, and then Friday. The service Robert told me the delay was getting the turbo shipped, but the service manager Jeff, had a different excuse. He said the delay was from his only diesel mechanic being sick. Okay, people get sick I understand that, why lie to me? I finally get my truck back on friday night. They give it back to me with a check engine light on. I looked under the hood when i get it home and find this bolt that looks like it came out of a 10 year old truck sticking in a hole in my manifold cover. The bolt is not the correct size, its just sitting in the hole where I can pull it out. So now I have to bring it back again to have that fixed. Turns out they won't cover the repair causing the check engine light (DPF sensor) and want to charge me 450.00 to fix it. I go and buy the part and repair it myself for $120.00. I start noticing oil on my driveway and look under the truck and see that it is covered in oil. This time I take it to another dealer who finds that the gasket for the turbo was put on incorrectly and the base of the brand new turbo had been damaged during installation causing the oil leak. They had to order a new turbo and believe it or not had the truck back to me in 2 days, and provided me a rental car. I also had asked them to look at my navigation system which was showing no GPS when I orignally dropped it off. I had to make 2 additional trips over there just to get that fixed. This service department is a joke. When Ford sent me a customer satisfaction questionaire I relayed all of this which they (dealership) also get a copy of. The service manager (Jeff) told me that he talked to the owner about my responses and that was the end of it. No follow up from anyone else at the dealership. Just sweep it under the rug. I would not recommend this service department anyone. More

Great professionalism and customer service in every facet of the dealership. There is no doubt my next car purchase will be at Jarrett Scott. Keep up the great work!!! of the dealership. There is no doubt my next car purchase will be at Jarrett Scott. Keep up the great work!!! More

I have 2 vehicles I have serviced at Jarrett-Scott Ford on a regular basis, I have also used them for repiars. I always recieve the same outstanding service time and time again. I have and will continue to on a regular basis, I have also used them for repiars. I always recieve the same outstanding service time and time again. I have and will continue to use and recomend Jarett-Scott Ford to all my friends. More

I first called and spoke to a gentleman that was very nice and said my usual service rep. Lou B. was with a customer but that he would be glad to help me. I explained that I had a nail in the side of my nice and said my usual service rep. Lou B. was with a customer but that he would be glad to help me. I explained that I had a nail in the side of my tire and was told I would have to buy a new tire. He made an appointment for 10 AM the next day and I was there at 10 AM. They had gotten really busy and I had to get back to work so they arranged to have Jason Swilley drive me to my office. What a nice drive! Jason was very pleasant and remembered driving me on another visit. The company I work for also does a lot of business with the dealership. To condense, Lou called me with the best news ever. The nail had NOT punctured my tire and they were coming to get me to pick up my car. I shudder to think if I had gone somewhere else! I know I would be $260.00 dollars poorer with a new tire I didn't need. By the way I bought the tires on my car now from this very dealership. I love those guys!!!!!! Lou is the very BEST service rep I have ever dealt with! More

Quick turn around with my car in the shop, very nice people. Everytime I saw am employee they greeted me. Clean facility. Even the owner greeted me. You don't see owners of dealerships very often! people. Everytime I saw am employee they greeted me. Clean facility. Even the owner greeted me. You don't see owners of dealerships very often! More