Jarrett Gordon Ford Lincoln of Winter Haven

This is my 5th return to dealerhip. From the sales to the service are excelkent. Victor and Michael were professional and knowledgable making for a smooth trade in and purchasing exper From the sales to the service are excelkent. Victor and Michael were professional and knowledgable making for a smooth trade in and purchasing experience. Service dept. spoil me with the valet, loaner, to mobile options. More

All went very smoothly, helping find the car I wanted. My sales man was great, worked out a trade in all was great. My sales man was great, worked out a trade in all was great. More

Update from my previous review. I purchased a 2021 CERTIFIED ford mustang MACH-E. The car arrived with a broken charger. I literally could not charge/ drive my vehicle for 5 days wh I purchased a 2021 CERTIFIED ford mustang MACH-E. The car arrived with a broken charger. I literally could not charge/ drive my vehicle for 5 days what right?? I reported the issue and was sent an Amazon link to order some aftermarket charger, not even an apology. I did receive a text from the salesman asking about what was the issue? Hello the salesman sent my the link he knew what the issue was. I ended up purchasing the charging device out of my own pocket on a certified vehicle. Now to issue #2, this is 3 weeks after purchase. Car leaves me stranded at work mind you I had full charge 82% so not the issue. This time both the mini battery and some charging module device was faulty, huh? This is a certified vehicle, the ford dealer that picked up the car and worked on the car could not believe that the dealership that I purchased the vehicle from a few weeks back actually certified the car without correcting those issues. To say the least I am truly disappointed with this dealership and my overall purchase. Just when you think you're purchasing a certified vehicle from a reputable dealership and this happens makes you really wonder, are they really reputable? In closing and final update, I have not even received a call from anyone at the dealership pertaining to the original issue, I wonder if they will at least check in with issue #2 John More

We found a car we liked at another location and Kelwing was able to have it delivered to the Winter Haven dealership. He was very helpful with the purchase of our new car and answered all of our questions was able to have it delivered to the Winter Haven dealership. He was very helpful with the purchase of our new car and answered all of our questions. This was the best experience we have had when buying a new car. Would definitely recommend Kelwing to anyone interested in a new car. More

Team was very easy to deal with and was a smooth transaction, entire process was completed with no difficulties at all. Awesome work. transaction, entire process was completed with no difficulties at all. Awesome work. More

Manuel was very professional on the process,very talented sales person and good individial to do business with. Recomended!! sales person and good individial to do business with. Recomended!! More

Very easy to deal with, started as a general phone call inquiring about the vehicle was able to get all the info I needed to make a decision and signed the papers that evening. inquiring about the vehicle was able to get all the info I needed to make a decision and signed the papers that evening. More

My wife and I needed to upgrade to a bigger vehicle for our growing family. Kelwing helped us every step of the way and helped us find the car that fit our needs. His personal touch in making sure we had e our growing family. Kelwing helped us every step of the way and helped us find the car that fit our needs. His personal touch in making sure we had everything we needed from a coffee when we waked in the door to the registration sticker before we drove away made it an all around enjoyable experience. More

Great place to purchase a car or any vehicle Ken is a great salesman there great salesman there More

This was easily the best car buying experience of my life. We had been negotiating with a few dealerships on a new Navigator and honestly the process was frustrating. There were lots of promises made an life. We had been negotiating with a few dealerships on a new Navigator and honestly the process was frustrating. There were lots of promises made and not kept. Prices that weren't as advertised along the way. But Victor Ballesteros made us feel comfortable right away. He was direct, trustworthy, and listened to the desires I expressed and made them a reality. He was reponsive, helpful, and hard-working throughout. When the sales manager, Mike D'Amelia, got involved, I was expecting the same bait and switch we'd gotten so far elsewhere. But no, this experience was different. He, too, was direct and reliable. He listened and followed through with every promise made. Then came finance. I figured this was surely where things would become more like the car buying experiences I've loathed in the past. But again, we were treated with respect and without any pressure. The numbers matched what we had agreed to. Michael Vasquez made this process painless. We love our new Navigator but were also amazed at our experience at Jarrett Gordon. We were driving a long way but they made everything as quick and seamless as possible for us, coordinating the majority of the information needed before our arrival. It was definitely worth the 2+ hour drive. More