Jarrett Gordon Ford Davenport - Service Center

If my daughter was buying a car and had to go to a dealership all alone this would be the type dealer I would hope she’d go to Everyone is so courteous and honest Buying my truck there was the best dealership all alone this would be the type dealer I would hope she’d go to Everyone is so courteous and honest Buying my truck there was the best vehicle buying experience I’ve had in my 70 years From the salesman to their service department to their accessories sales and installation everyone there treats me like family That’s so hard to find now days God Bless them all Keep up the good work 🙏🏻🙏🏻🙏🏻🇺🇸🇺🇸🇺🇸 More

Service was quick, I was kept informed of what was happening and when my next service items would be. happening and when my next service items would be. More

Had my oil changed and whatever else they check with that. My “squirts” didn’t squirt so my service guy ordered a new hose. I came back for this and now they work great!! that. My “squirts” didn’t squirt so my service guy ordered a new hose. I came back for this and now they work great!! More

Very helpful to a vacationer! Respected my time and were able to offer a reasonable rental able to offer a reasonable rental More

Everything was very professional. I will gladly bring my vehicle back to this citation again. vehicle back to this citation again. More

The service is always wonderful but you lose customer/service agent connections with everything being so automated. Being back the times when the service agent actually called the customer and s customer/service agent connections with everything being so automated. Being back the times when the service agent actually called the customer and spoke to them about the car’s “health” versus just a text message. This includes when the car is done and ready to be picked up. More

It was easy to get an appointment and I was kept up-to-date on the status of my service and repairs. The waiting area is nice and comfortable. up-to-date on the status of my service and repairs. The waiting area is nice and comfortable. More

Drove the car in for service, after 3 weeks, service was completed, but unable to drive the car home and quoted on a new engine, beyond furious! completed, but unable to drive the car home and quoted on a new engine, beyond furious! More

The only reason this rating is not zero is that I have had good experiences with this service department in the past. I was scheduled for a service appointment on 10/27/21 at 11:00am for a factory recall had good experiences with this service department in the past. I was scheduled for a service appointment on 10/27/21 at 11:00am for a factory recall on my Explorer roof rails. I also asked them to replace a reverse light bulb. They knew I was waiting. They took my vehicle right away to what I assume was the service bay. Over an hour later, while walking around I saw my vehicle still sitting in a parking lot. A little while later I saw my vehicle was finally in a service bay. Initially I saw a technician working on the roof rails for a short time. I kept checking back and never saw a tech near my vehicle again for another hour and a half. At 1:55pm I finally went to see the service writer. He said they had to order parts for the roof rails. I asked why did they schedule me for the recall when they didn’t even have the parts to fix it. He told me that’s how Ford does it. So they knew that immediately upon examining my vehicle, why did they make me wait almost three hours and still not give me my car back. He said they were waiting for my approval of the estimate to replace the bulb. He claimed he sent me a text with estimate. I never got t text. I did however receive an email that was sent at 1:46pm. They let me hang around for three hours and they did NOTHING to my vehicle. Pathetic. A lot of the blame for this mess is the fault of Ford Motor Co. They produce a vehicle with a terribly designed component and then they make the customer make two trips to the dealership to maybe fix the problem. I have now made six trips to dealerships for these rails and I’m no closer to having them fixed. More

This was a recall that required completing. Everything was completed efficiently and very quickly. Time it took was exactly as I was told. was completed efficiently and very quickly. Time it took was exactly as I was told. More