Jarrett Gordon Ford Davenport - Service Center

Excellent and timely service! Had an appointment, by the time I got into the shuttle for a ride home my vehicle was in the shop! Work was completed in a very timely manner! Jennife Had an appointment, by the time I got into the shuttle for a ride home my vehicle was in the shop! Work was completed in a very timely manner! Jennifer is the best! She took care of everything! Very pleasant experience. More

Will not return I had a terrible experience this week with the service department. I came in with an appointment at 10;00 for an oil change, the works checkup, and a I had a terrible experience this week with the service department. I came in with an appointment at 10;00 for an oil change, the works checkup, and a to replace a bulb. They (terri) brought me an update after the initial inspection with things they "recommend" needed fixing. He said prices for some which were air filters and a battery, but not others like the brake pads, so I asked for a total, he brought me to the counter and gave me the total which was $1700. I said so it will be over $1,000 just for the brake pad repairs and he said yes so we cancelled the brake work and said go ahead with the others. He said it would be an additional 2 hours so he called us a shuttle over to posner park . After our 2 hours had passed and we had not heard from anyone, we called and asked for the shuttle to pick us up. We were told sorry the shuttle is broken down you will have to wait. Well after waiting and 3 more phone calls, we paid for an uber out of our pockets to take us back. We asked for a status on the car and were told an additional 30-45 mins. So we sat down and waited but not for 30-45 mins, for 2 more hours. At 5.5 hours WE went up to the desk and were told it was finished. Then he told us that it was $1200. I could not believe this and asked for an itemized printout since he told me it was over $1,000 for the brakes and we didn't have those fixed. He mumbles everything. He gave me a printout and we were charged over $500 for "changing of fluids " IF he had told me this to begin with I obviously would have NEVER agreed to this, that is absurd not to mention waiting HOURS past the time. When I brought that up he said "well we had to fit you in" Why did I have an appointment then? I would have also LEFT if I had been told I had to be fit in and it would take over 5 hours, not lied to and promised in small increments that it was almost done. And to leave us at posner park when you have literally a fleet of cars that could have come to pick us back up. Some service. He did not apologize, probably because he gets paid on commission. At ANY time had he told me the ACCURATE prices he was charging I would have taken my car and left. I have purchased 2 cars here and even though I live in Windermere, I have come back here for all service and repairs over the last 10 years. Well not anymore. Rude, dishonest, scamming service. More

They thought I was a dumb woman who could be taken advantage I took my son's SUV into get a simple oil change. The tech came out with the air filter torn in two pieces and said I need a new one. No on has touche I took my son's SUV into get a simple oil change. The tech came out with the air filter torn in two pieces and said I need a new one. No on has touched the air filter since the last oil change except Jarret Ford Service techs. Hmmmm suspicious? When I told them I would get one myself and replace it they decided to unplug the air sensor. I drove from my friends in south Winter Haven to the Ford dealership with out the SUV having one issue. As soon as I drove off the lot it was chugging a little and actually died when idling at a light. That is dirty business....did they think I wouldn't have another mechanic look at it. AVOID DOING BUSINESS WITH JARRETT FORD they are all about breaking your car so they can make more money off you, Its almost bait and switch...get you in for a cheap oil change, but you need $100's of other work done as well.. More