Jarrett Ford of Charlotte County

I have nothing but good things to say about the sales dept and the deal I got purchasing a new truck back in 2022. With that being said the service dept is a whole different situation. It seems that they dept and the deal I got purchasing a new truck back in 2022. With that being said the service dept is a whole different situation. It seems that they lack the knowledgeable tech experience to be able to make a repair the first time without me having to come back in again & again. All the repairs have been under warranty and should have been corrected the very firt time, everytime. But the biggest issue I have is with a certain service advisor by the name of DIrk Dunham. I recently had the misfortune having to have hime as my service advisor for a warranty repair. fromt the first phone call through the entire process he was the most rude, arrogant, condescending, inconsiderate, xxxxxx of a person that I have ever dealt with in the service repair industry. I actually work in the same business, for over 25 years now. As a service mang myself, I would have fired him on the spot for the way he treated me and I can only assume every customer he encounters. It is a true disappoint that Charlotte County Ford still has him an employee. More

I had a problem with my 2022 Escape hybrid. I was out of town and had a dead battery. Called My Ford roadside assistant, they came out and jumped the battery. They left and I left. As I was dr I was out of town and had a dead battery. Called My Ford roadside assistant, they came out and jumped the battery. They left and I left. As I was driving my car would barely get over 45 mph and I had three messages that I needed service. I called Jarrett Ford and was connected with service advisor TAMMY HOLLAND who has helped me in the past. Tammy said bring it right in and they will do a battery scan which showed battery was ok. Tammy was not satisfied and was very concerned I might have problems down the road. To sum this up a mechanic there did a complete check of the battery system and found it was the 12 volt battery. THANK YOU Tammy for your knowledge and extra care for my situation and thanks to the rest of the crew at Jarrett Ford!!! More

Buying process was so smooth, the staff helped me about everything. It was a great experience. everything. It was a great experience. More

Joe Norman was our sales consultant and Marvin White is the manager and are two of the nicest guys I know. They treated us great, brought the truck up for us to test drive while appraising our truck and w the manager and are two of the nicest guys I know. They treated us great, brought the truck up for us to test drive while appraising our truck and we made a deal and were out of there faster than I have ever been. I have nothing but positive to say about this dealership. The only thing I would say is whoever cleans the used vehicles does a terrible job. But again, that has no reflection on the overall experience it was great. More

Elmer Johnson made the buying process easy and enjoyable. The dealership has been great to work with and we will be back when we are ready for our next vehicle purchase. The dealership has been great to work with and we will be back when we are ready for our next vehicle purchase. More

The dealership and Kiersten went above an beyond the call of duty assisting me with issues even after my purchase was finalized of duty assisting me with issues even after my purchase was finalized More

Honest and professional. Offered best internet quote to keep me interested.Would recommend to a friend. Offered best internet quote to keep me interested.Would recommend to a friend. More

Jarrett Ford Port Charlotte makes purchasing a vehicle very easy right from start. Sales agent Cedric was awesome to work with!! very easy right from start. Sales agent Cedric was awesome to work with!! More

Cedrick N. . was a pleasure to work with. I felt comfortable and informed throughout my purchase and not at all pressured. Nice to know there are still some gr . was a pleasure to work with. I felt comfortable and informed throughout my purchase and not at all pressured. Nice to know there are still some great dealerships with excellent sales people out there. I would highly recommend Cedrick in your search for your perfect for you vehicle. More