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Jannell Ford - Service Center

Hanover, MA

3.7
207 Reviews

207 Reviews of Jannell Ford - Service Center

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October 09, 2013

Great and helpful service!! Andrew was professional, courteous and knowledgeable. He helped me with my extended warranty contract. I will be back for service. Very happy with the outcome. More

by klynch2441
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 22, 2013 -

Jannell Ford of Hanover responded

Thank you for sharing your experience, we appreciate your feedback! We are also thrilled to hear that oAndrew was able to take care of you! We look forward to seeing you in the future! If there is anything more we can do to assist you please be sure to let us know! Kind regards, Bill Roderick | General Manager wroderick@jannell.com

September 28, 2013

Andrew was very helpful in explaining the repairs. He kept me apprised of the status of the repair and arranged for me to get the dealerships discount for a rental car. More

by kaggie98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 30, 2013 -

Jannell Ford of Hanover responded

On behalf of Andrew and our entire team, thank you for taking the time to share this review of your experience! We are delighted to hear that your experience with us was enjoyable! If you have any questions or concerns please don't hesitate to reach out! Kind regards, Bill Roderick | General Manager wroderick@jannell.com

September 22, 2013

Everything was great. Everyone was very nice and helpful. Nice clean place to wait, free wifi. Quick service I only had to wait about an hour. I would reccommend this dealership and will definite More

by Laurak24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 25, 2013 -

Jannell Ford of Hanover responded

Thank you for sharing your experience, we appreciate your feedback! We are also thrilled to hear that our service department your expectations. We look forward to seeing you in the future! If there is anything more we can do to assist you please be sure to let us know! Kind regards, Bill Roderick | General Manager wroderick@jannell.com

September 18, 2013

Andrew was very helpful and friendly. The checked my car over and fixed all that needed to be fixed in a timely manner. He even checked on a part for my husbands car and suggested I make an appointment to More

by jennyc1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 20, 2013 -

Jannell Ford of Hanover responded

On behalf of Andrew and our entire team, thank you for taking the time to share this review of your experience! We truly appreciate your recommendation. We are delighted to hear that your experience with us was enjoyable! If you have any questions or concerns please don't hesitate to reach out! Kind regards, Bill Roderick | General Manager wroderick@jannell.com

September 12, 2013

Andrew worked extremely hard to get multiple service needs completed in a timely fashion. I left the dealership with confidence knowing that my car had been thoroughly and completely serviced. More

by kelllyross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Levandowski
Sep 12, 2013 -

Jannell Ford of Hanover responded

Thank you for sharing your experience, we appreciate your feedback! We are also thrilled to hear that our service department your expectations. We look forward to seeing you in the future! If there is anything more we can do to assist you please be sure to let us know! Kind regards, Bill Roderick | General Manager wroderick@jannell.com

August 20, 2013

Everyone was very helpful and informative about the work that needed to be done on my vehicle, and the work was done quickly, thoroughly, and at a reasonable cost. Highly recommend! More

by awisneski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 21, 2013 -

Jannell Ford of Hanover responded

Thank you for sharing your experience, we appreciate your feedback! We are also thrilled to hear that our service department your expectations. We look forward to seeing you in the future! If there is anything more we can do to assist you please be sure to let us know! Kind regards, Bill Roderick | General Manager wroderick@jannell.com

August 16, 2013

The Sales and Service departments are a few steps above The Sales and Service departments are a few steps above any that I have dealt with. Andrew Gill was quick to respond to a requested change in our se More

by elong3334
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 27, 2013 -

Jannell Ford of Hanover responded

We all, especially Andrew, sincerely appreciate your kind feedback. It is great to hear that you had a pleasant experience and that you are happy with our customer service. We look forward to seeing you again soon. Best regards, Bill Roderick | General Manager wroderick@jannell.com

August 15, 2013

Andrew was very friendly, and was helpful in getting my vehicle fixed on a timely basis. He was even willing to stay later in order to allow me to pickup the vehicle today as opposed to tomorrow. The price More

by Justletme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 21, 2013 -

Jannell Ford of Hanover responded

On behalf of Andrew and our entire team, thank you for taking the time to share this review of your experience! We truly appreciate your recommendation. We are delighted to hear that your experience with us was enjoyable! If you have any questions or concerns please don't hesitate to reach out! Kind regards, Bill Roderick | General Manager wroderick@jannell.com

August 04, 2013

The entire was pleasant and helpful the mechanic called to let me know of any problems and/or progress of the complete repair of my vehicle I would highly recommend this dealership for all repairs Thanks More

by mulelectric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 05, 2013 -

Jannell Ford of Hanover responded

Thank you for taking the time to leave us your review. We are truly glad to hear you had a pleasant experience as well as the service done on your vehicle. We look forward to seeing you again soon. Best regards, Bill Roderick | General Manager wroderick@jannell.com

August 02, 2013

I found Andrew Gill to be an extremely pleasant and agreeable representative for the dealership. He was knowledgeable, efficient and hospitable in his dealings with the issue ( a recall for Mercury Sab More

by TKYROCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 05, 2013 -

Jannell Ford of Hanover responded

We all and especially Andrew sincerely appreciate your kind feedback. It is great to hear that you had a pleasant experience and that you are happy with our customer service. We look forward to seeing you again soon. Best regards, Bill Roderick | General Manager wroderick@jannell.com

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