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210 Reviews of Jannell Ford - Service Center
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February 09, 2014
It is always a positive experience at Jannell Ford's Service Department. Andrew Gill is especially helpful and informative. He explains the work performed and reviews recommendations to maintain my vehi Service Department. Andrew Gill is especially helpful and informative. He explains the work performed and reviews recommendations to maintain my vehicle. More
by turkey15
January 24, 2014
Very professional staff whose main concern was customer satisfaction. Made sure my issues were put to rest while keeping me updated throughout the process. Provided a courtesy ride to my place of business satisfaction. Made sure my issues were put to rest while keeping me updated throughout the process. Provided a courtesy ride to my place of business so that I did not have to waste time waiting to be picked up. Overall, a very pleasant experience. More
by spineguy1227
January 12, 2014
I've always been wary of taking my car to a dealership because I've heard horror stories of people being overcharged and having work done that was unnecessary. But since I have bought my car th dealership because I've heard horror stories of people being overcharged and having work done that was unnecessary. But since I have bought my car through Jannell I've had all my service done with them. They are friendly and explain everything that they've done or will do to the vehicle. They also make a point to tell you how much your bill will be which is so refreshing. I always recommend people to take their cars to be serviced at Jannell...such a great dealership! More
by twister893
December 09, 2013
Andrew was honest, fair, and helpful in explaining the process and cost associated with repair. Repair was also done in a timely manner. I would recommend Jannell to friends and family process and cost associated with repair. Repair was also done in a timely manner. I would recommend Jannell to friends and family More
by kaiser31
December 06, 2013
Great service and very helpful working with us. Always good service. Andrew assisted us in financing repair. Comfy waiting room. Would definately return for service here. good service. Andrew assisted us in financing repair. Comfy waiting room. Would definately return for service here. More
by Barbara2251
November 22, 2013
I felt like my car was about to explode and went to Jannell service department for the first time. Andrew was an amazing help. He coordinate everything with the car rental, my warranty and communicate Jannell service department for the first time. Andrew was an amazing help. He coordinate everything with the car rental, my warranty and communicated with me along the way. Overall, excellent customer service, very patient in explaining all the details, fast turn around, great value with coupons/etc. More
by adasilva1234
November 22, 2013
Needed service on the transmission for my 2005 Explorer, and Drew explained all of the options about either a rebuild or a new transmission. I got a coupon for 15% off of service, and Drew was able to appl and Drew explained all of the options about either a rebuild or a new transmission. I got a coupon for 15% off of service, and Drew was able to apply this to a rebuilt transmission. In the end, i got a new transmission instead of a rebuilt for the same money as the rebuilt. The service team at Jannell was a pleasure to deal with. More
by rcollari
November 20, 2013
The communication between technician and service advisor negatively affected information given to the customer. An incomplete diagnosis was given to the customer which was very frustrating because it did n negatively affected information given to the customer. An incomplete diagnosis was given to the customer which was very frustrating because it did not identify the true problem. In addition, the service appointment was schedule over a week in advance for an 8 am appointment, and yet the vehicle was not brought into the shop until sometime in the afternoon. Therefore, the customer was without a vehicle for longer than anticipated. More
by Maximfire
October 12, 2013
Had new brakes installed, along with other maintenance. Work done as promised and on time. Service people always friendly, informative and efficient. Pricing is competitive to other dealers. I will cont Work done as promised and on time. Service people always friendly, informative and efficient. Pricing is competitive to other dealers. I will continue to take my business there. More
by my2cats
