Jannell Ford - Service Center

I've always been wary of taking my car to a dealership because I've heard horror stories of people being overcharged and having work done that was unnecessary. But since I have bought my car th dealership because I've heard horror stories of people being overcharged and having work done that was unnecessary. But since I have bought my car through Jannell I've had all my service done with them. They are friendly and explain everything that they've done or will do to the vehicle. They also make a point to tell you how much your bill will be which is so refreshing. I always recommend people to take their cars to be serviced at Jannell...such a great dealership! More

Andrew was honest, fair, and helpful in explaining the process and cost associated with repair. Repair was also done in a timely manner. I would recommend Jannell to friends and family process and cost associated with repair. Repair was also done in a timely manner. I would recommend Jannell to friends and family More

Great service and very helpful working with us. Always good service. Andrew assisted us in financing repair. Comfy waiting room. Would definately return for service here. good service. Andrew assisted us in financing repair. Comfy waiting room. Would definately return for service here. More

I felt like my car was about to explode and went to Jannell service department for the first time. Andrew was an amazing help. He coordinate everything with the car rental, my warranty and communicate Jannell service department for the first time. Andrew was an amazing help. He coordinate everything with the car rental, my warranty and communicated with me along the way. Overall, excellent customer service, very patient in explaining all the details, fast turn around, great value with coupons/etc. More

Needed service on the transmission for my 2005 Explorer, and Drew explained all of the options about either a rebuild or a new transmission. I got a coupon for 15% off of service, and Drew was able to appl and Drew explained all of the options about either a rebuild or a new transmission. I got a coupon for 15% off of service, and Drew was able to apply this to a rebuilt transmission. In the end, i got a new transmission instead of a rebuilt for the same money as the rebuilt. The service team at Jannell was a pleasure to deal with. More

I drive a hour and half to get great work and repairs to my vehicle, they all ways have parts in stock. thank you for the great job my vehicle, they all ways have parts in stock. thank you for the great job More

Had new brakes installed, along with other maintenance. Work done as promised and on time. Service people always friendly, informative and efficient. Pricing is competitive to other dealers. I will cont Work done as promised and on time. Service people always friendly, informative and efficient. Pricing is competitive to other dealers. I will continue to take my business there. More

Had an 8am Saturday appointment for an oil change and tire rotation on new car purchased 5 months ago. I had also mentioned a metallic rattle 'seemingly' in the engine compartment, on acceleration, more tire rotation on new car purchased 5 months ago. I had also mentioned a metallic rattle 'seemingly' in the engine compartment, on acceleration, more noticeable when A/C was on. When I asked what they found, they indicated a loose license plate. Sorry, not even close; still have the rattle; so I'll wait until next time, if I elect to use you for oil changes, even though I have already paid for extended coverage. 1. Employee didn't open doors at 8:10, as 5-7 other customers waited. 2. My particular car did not get in until at 9:30am 3. Called back to my car at 9:55am. 2 hours for an oil change? (and tire rotation). Sorry not good. The fellow at the desk indicated Saturday were not good as every works the week, and try to schedule Saturdays. Here's a suggestion 1: have more people work Saturday! Suggestion 2: have someone work on oil changes, so those waiting don't have to wait for bigger jobs to complete, because 5-7 people came in at the same time. My appointment was for 8am, not 9:30, when my car was taken in. Thomas Oakes (visited 10/12/2013) 2013 Ford Fiesta More