Jannell Ford - Service Center

I recently had some repair work done on my explorer and was more than satisfied. I delt with Roger and Jeremy in the service department. There ability to diagnose and fix the problems in a timely manner a was more than satisfied. I delt with Roger and Jeremy in the service department. There ability to diagnose and fix the problems in a timely manner and especially lower than what i was quoted is amazing. There service department is an elite group. I would definitely recommend Jannell Ford to family and friends. More

I am very please with my experience at Jannell Ford. Roger was very good to deal with through out this whole process. He kept me informed and kept my mind at ease. I wish it was always this stressfree w Roger was very good to deal with through out this whole process. He kept me informed and kept my mind at ease. I wish it was always this stressfree when dealing with car troubles. Jeremy was also very friendly and also willing to help with anything I needed. I can't say enough how happy I was with my service. I would definitely recommend this dealership/Service department to anyone. I appreciate all of your help Roger, thank you. Sincerely, Jeannette More

I brought by my sons crown victoria in with a steering problem that I wanted them to diagnose. They said it was the lower steering shaft repaired for $335.70. Picked up car not fixed brought back then sai problem that I wanted them to diagnose. They said it was the lower steering shaft repaired for $335.70. Picked up car not fixed brought back then said it was the rack and pinion steering their price $752.00 with $143.00 removed for labor because it wasn't the lowershaft. On their recomondation I had repair done at regular mechanic. Still not fixed brought back they then said it was the upper steering shaft. Ihis they only charged me $69.43. this was the actual fix. If my car had been properly diagnosed the first time I would not have had to put over a thousand dollars into unnecesary repairs. Tom is not a mechanic and unable to best explain and or answer questions. When I called to tell them it was still not fixed I was told it would be inconvient for them to look at and they scheldued me the next day which was a friday and the mechanic that was to look at called in sick. More