Jannell Ford - Service Center

easy to schedule; courteous, prompt; good service. they accepted my coupons; waiting room was fine; kept to the time they promised to complete the work accepted my coupons; waiting room was fine; kept to the time they promised to complete the work More

I went to jannell to have my fusion looked at, and ended up buying a 2012 ford escape. The customer serrvice there was great!! Everyone was so polite and great at what they do! I would buy another car from up buying a 2012 ford escape. The customer serrvice there was great!! Everyone was so polite and great at what they do! I would buy another car from Jannell anytime. More

Great service, friendly, fast and efficient. All of the employees in this dealership are friendly and courteous and all work is done in a timely manner. They explain the problem directly to you. No guess employees in this dealership are friendly and courteous and all work is done in a timely manner. They explain the problem directly to you. No guess-work involved. I would recommend them to anyone for great service. More

The people at Jannell Ford are very customer service driven, and every interaction that we have had, be it Sales or Service has always been a great experience. We are repeat customer's and would recomm driven, and every interaction that we have had, be it Sales or Service has always been a great experience. We are repeat customer's and would recommend the people at Jannell to everyone. More

Jannell Ford takes customer service to a whole new level. I recently went in to have some warranty work done on my wife's Lincoln and I was impressed from start to finish. Everybody was beyond friendly and p I recently went in to have some warranty work done on my wife's Lincoln and I was impressed from start to finish. Everybody was beyond friendly and professional. They fixed my vehicle and even did a free safety check which found a few other issues that were fully covered under my extended warranty. When the truck couldn't be finished same day because of a needed part, they arranged for a rental and had it waiting for me when I arrived. I am in the customer service business and appreciate quality service. Quality and happy employees make for quality customer experiences and all the Jannell employees I spoke to genuinely seem to enjoy their jobs. More

I am a long time Ford F150 driver and have purchased a truck from Jannell in the past. Recentley, I bought a new truck and have tried multiple times to have a pair of dings taken out of two flat panels. T truck from Jannell in the past. Recentley, I bought a new truck and have tried multiple times to have a pair of dings taken out of two flat panels. Typically this would be a quick, cheap and easy fix, however Jannell has made it an extremely frustrating experience as I've been juggled between sales and service every time I call. And on top of that, after every wait on hold, I am redirected to a voicemail. I have spent almost every call dealing with a computer and when I wait I get a voicemail every time. I have been calling on weekdays around 11am and 2pm, so there are definitely people at their desks and can hear the phones. I will be taking my business elsewhere so I can actually speak to someone who can help me and not be redirected every time I actually speak to a human being. More

I purchased a used Chrysler Sebring several weeks ago and found two things wrong. A light on the rearview mirror would not shut off and the dash brake light came on several times. I was asked to bring the found two things wrong. A light on the rearview mirror would not shut off and the dash brake light came on several times. I was asked to bring the car back and the service department said because it was a Chrysler they did not have the software to diagnose the problem and I would have to bring it to a Chrysler dealer but if I incurred any expense they would pay for the repair. The Chrysler dealer fixed the light problem and told me the front bake pads were 75% worn and that the brake fluid was low, which they topped off and charged me $49.75. I called Roger and informed him of my problem and he said bring the car back to him and he would put on a new set of front pads and reimburse me with a check that day. I did and not only did he replace the pads he did a complete front brake job plus giving me a check for $49.75. I was treated the way a customer wants to be treated. I was very happy with my first dealing with the service department and look forward to a long relationship. More

I went in for an oil change and a blinker that needed to be replaced. The man at the service desk was so nice and even adjusted my price to make me very happy!! I always use this service dept for all my c be replaced. The man at the service desk was so nice and even adjusted my price to make me very happy!! I always use this service dept for all my car needs and they never let me down! Thank you! Sincerely, Shannon McDonnell More

I have used Jannell Ford since I bought my Ford Escape in 2005. I will only let the Service people at Jannell touch my car. Though I have had only a few issues with the car, when I take it in for servicing, 2005. I will only let the Service people at Jannell touch my car. Though I have had only a few issues with the car, when I take it in for servicing, I feel like I am getting top notch work on the car at a fair price. The Service people are friendly and efficient...and very thoughtful. Since I've bought the car, I have recommended Jannell Ford to my friends...not just because I love my Escape...but because I am so impressed with the quality of the service work. I know the Service Department takes pride in keeping my car going strong! More

Roger Paim made my experience there exceptional. He showed professionalism and I wanted to express again my greatfullness to him. MUITO OBRIGADO Roger! Thank you again Roger and Jannell!! I gave thi showed professionalism and I wanted to express again my greatfullness to him. MUITO OBRIGADO Roger! Thank you again Roger and Jannell!! I gave this rating because of the quality of service I received at Jannell ford. Wally Goodwin More