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208 Reviews of Jannell Ford - Service Center
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November 07, 2012
This dealership gives personal attention, phone calls about findings before starting and even found a leak I had neglected to mention. Pleasent and helpful are words to describe the Service Department. about findings before starting and even found a leak I had neglected to mention. Pleasent and helpful are words to describe the Service Department. More
by Pondbrook44
Employees Worked With
Adam Levandowski
September 27, 2012
What a wonderful experience every time I walk through the door! They make me feel like family and that I will not get taken that they will care for my vehicle in a respectful and considerate way. door! They make me feel like family and that I will not get taken that they will care for my vehicle in a respectful and considerate way. More
by clobue
August 24, 2012
Adam was extremely helpful, personable and extremely professional. He carefully explained each detail of my repair during my visit and went out of his way to assist me. professional. He carefully explained each detail of my repair during my visit and went out of his way to assist me. More
by joevilaine
Employees Worked With
Adam Levandowski
August 07, 2012
This dealership is great to deal with. I was overdue for an oil change and realized I needed to call as soon as possible. I also had a broken seat belt,which was due to my children constantly rushing to b an oil change and realized I needed to call as soon as possible. I also had a broken seat belt,which was due to my children constantly rushing to buckle up. I had a trip scheduled with five children, which would require the seat belt to be fixed right away. I called Jannell Ford and spoke with Jeremy who assured me he would do his best to make sure it would be fixed as soon as possible. Thank you Jeremy! I was able to take a trip with all five children. More
by rachael1987
July 16, 2012
I have been using Jannell for years for service. I I have been using Jannell for years for service. I purchased one vehicle from them. I brought my 2007 Freestyle there for an A/C problem. I I have been using Jannell for years for service. I purchased one vehicle from them. I brought my 2007 Freestyle there for an A/C problem. I brought my 2008 Taurus there at the same time for tires. I found the service team to be pleasant, professional, and cooperative. They diagnosed the the A/C problem and repaired it. I was kept informed during the prossess. I was shopping around for tires. Jannell priced up a couple of options for me. They were competitive. I bought a set from them. The service team also informed me of a no finance charge option for paying over time. i took advantage of that option. Rebates were also available with this option. What could be better? Good group of people. More
by dmasonjr
July 01, 2012
I recently visited Jannell for a serious condition on my Escape Hybrid (2005). I was charged only one hour of diagnostic labor and when the problem was finally tracked down it was found that the $9000 hybr Escape Hybrid (2005). I was charged only one hour of diagnostic labor and when the problem was finally tracked down it was found that the $9000 hybrid battery had failed. After reporting the problem to Ford and opening a service ticket, I was notified that I was still in the warranty period for the battery by only 20k miles. At this time I waited a short time for Ford to OK the repair and a rental car showed up at the door. I then used this car for the next week or so while the Battery was ordered,shipped and installed. This was extremely important in my case as I am a PC and scanner/printer tech and my job requires I provide my own transportation to each service call. I picked up my Escape and it has been running smoothly for several weeks now. I have been extremely satisfied with my Escape Hybrid experience from day one and I feel like I have been reunited with an old friend as good as new thanks to the competance of Jannells Service Dept. More
by octalien
June 27, 2012
Roger Paim was professional, courteous and honest. My truck's sunroof was leaking and it was forecast to rain all day. Roger quickly assessed the fact that the damage wasnt serious and could be easily fi truck's sunroof was leaking and it was forecast to rain all day. Roger quickly assessed the fact that the damage wasnt serious and could be easily fixed. He was able to simply push/pull/bend the frame so that the seal was secure and the roof wouldnt leak. This took all of 5 minutes. Roger could have taken advantage of the situation, told me it would take alot of time/money to fix and I would have believed him. Instead he was courteous and honest. He is an asset to Jannell Ford. More
by hubbardjcjz
June 18, 2012
Bought first Navigator 8/97. Lost Hadden Lincoln of Hanover dealership. Went to Sullivan Bros. of Kingston and lost them. I love Navigators but dealerships are very important to me also. Cold ca Hanover dealership. Went to Sullivan Bros. of Kingston and lost them. I love Navigators but dealerships are very important to me also. Cold called Jannell for warranty help even though I was not a customer. The service was extremely timely and friendly. As I have just informed them they have a new customer. They are great! More
by Robert D Thomae
Employees Worked With
Roger Paim
June 13, 2012
I was sent to Jannell Ford because Sullivan in Kingston could not help me with my Lincoln Town Car. I spoke to Roger and then Jeremy helped me with the paperwork. Both gentlemen were courteous and knowle could not help me with my Lincoln Town Car. I spoke to Roger and then Jeremy helped me with the paperwork. Both gentlemen were courteous and knowledgeable. It was a pleasant experience when I had stress over the car. Thank you to both gentlemen for being so nice. More
by klynch2441
Employees Worked With
Jeremy Martin and Roger
June 11, 2012
jannell ford agreed to service and honor my lincoln deal (4 yrs free maintenance service) when sullivan (kingston, ma) said they no longer could service and honor the contract. i have been to jannell twice (4 yrs free maintenance service) when sullivan (kingston, ma) said they no longer could service and honor the contract. i have been to jannell twice now for service and jeremy has been polite courteous and on time. More
by jaroyan
Employees Worked With
jeremy martin
