Back

Jannell Ford - Service Center

Hanover, MA

3.7
207 Reviews

207 Reviews of Jannell Ford - Service Center

Sort by
May 22, 2013

Not only did I buy my truck here (Jason Lehner), but I go back again and again for service (Andrew Gill). Why, because I feel like I am part of the family here. The most friendly, down-to-earth, profession More

by audra6606
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lehner
May 22, 2013

Great service! I had two great experiences! I felt taken care of the minute I came to the shop Andrew was very professional and helpful. I will be back. More

by Katiekunevich
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Gill
May 28, 2013 -

Jannell Ford of Hanover responded

We are sincerely delighted to see that your experience working with our team here was an enjoyable one. Andrew will be thrilled to hear of your kind and generous recommendation. We look forward too seeing you again! Please don't hesitate to contact us if there is anything we can do to assist you further. Kind regards, Bill Roderick | General Manager wroderick@jannell.com

May 22, 2013

I was pleased with the employee, Andrew Gill, because of his dedication to get me the warrantee I needed from Done Deal Motors Inc. He proceeded to talk to the dealers at Done Deal and was able to get the m More

by Jonesy0831
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 28, 2013 -

Jannell Ford of Hanover responded

We are sincerely delighted to see that your experience working with our team here was an enjoyable one. Andrew will be thrilled to hear of your kind and generous recommendation. Please don't hesitate to contact us if there is anything we can do to assist you further. Kind regards, Bill Roderick | General Manager wroderick@jannell.com

May 20, 2013

Service was easy for checkin. It was completed quickly. I was shown what needed to be done for my car to be repaired. They contacted me to let me know the cost and what it was that was being done once it was More

by Mmr1943
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 22, 2013 -

Jannell Ford of Hanover responded

Thank you for sharing your experience with us, we appreciate your feedback! We are also thrilled to hear that our team was able to exceed your expectations. We look forward to seeing you in the future! If there is anything more we can do to assist you please be sure to let us know! Kind regards, Bill Roderick | General Manager wroderick@jannell.com

May 16, 2013

Drew was able to fit me in for an appt despite my tight work schedule and the business of the service dept. He was very knowledgable of my truck and was able to give me the quality service that every custo More

by Kcoop21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 20, 2013 -

Jannell Ford of Hanover responded

We are sincerely delighted to see that your experience working with our team here was an enjoyable one. Drew will be thrilled to hear of your kind and generous recommendation. We look forward to seeing you in the future! Please don't hesitate to contact us if there is anything we can do to assist you further. Kind regards, Bill Roderick | General Manager wroderick@jannell.com

May 14, 2013

I give this score because Andrew Gill took care of me from the phone call to the pick up . He got me in late on a saturday and got me out right on time so I could make another appointment. Andrew made an More

by blackcartier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 15, 2013 -

Jannell Ford of Hanover responded

Thank you for sharing your experience with us, we appreciate your feedback! We are also thrilled to hear that Andrew was able to exceed your expectations. We look forward to seeing you in the future! If there is anything more we can do to assist you please be sure to let us know! Kind regards, Bill Roderick | General Manager wroderick@jannell.com

May 13, 2013

Drew was awesome, friendly, and knowledgeable about Mustangs. I would definitely recommend coming to Jannell for service since they know what they're doing and are very fast. I had a great experience More

by jjsalta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 15, 2013 -

Jannell Ford of Hanover responded

On behalf of Drew and our whole team here at Jannell Ford, I'd like to thank you for taking the time to share this recommendation here! Thank you very much for your kind words. We would be delighted to assist you in any way we can with your vehicle. Please don't hesitate to call or email if there's anything we can do. Best, Bill Roderick | General Manager wroderick@jannell.com

May 13, 2013

Drew did agreat job. He and Adam are very attentive and take the time to make sure the customer knows exactly what work was done on the vehicle. The waiting room is clean and everyone at the dealership is More

by tdifolco67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
drew
May 15, 2013 -

Jannell Ford of Hanover responded

Glad to hear that Drew and Adam were able to take care of you! We are delighted to assist you in any way we can with your vehicle. Please don't hesitate to call or email if there's anything we can do. We look forward to seeing you in the future! Best, Bill Roderick | General Manager wroderick@jannell.com

May 11, 2013

Service Department continues to shine. Dealing this week with Drew Gill proved to helpful as well as advantages. His review of the problems and suggestions on how to best remedy were outstanding. He clear More

by 1139russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 14, 2013 -

Jannell Ford of Hanover responded

On behalf of Drew and our whole team here at Jannel Ford, I'd like to thank you for taking the time to share this recommendation here! Thank you very much for your kind words. We would be delighted to assist you in any way we can with your vehicle. Please don't hesitate to call or email if there's anything we can do. Best, Bill Roderick | General Manager wroderick@jannell.com

May 11, 2013

The service department at Jannell has been extremely professional and knowledgeable. They excelled at communications and ensuring that I always knew what stage of the repairs my car was in. Additionally More

by ambushxxvi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 14, 2013 -

Jannell Ford of Hanover responded

Thank you for sharing your experience with us, we appreciate your feedback! We are also thrilled to hear that our team was able to exceed your expectations. We look forward to seeing you in the future! If there is anything more we can do to assist you please be sure to let us know! Kind regards, Bill Roderick | General Manager wroderick@jannell.com

...
13
...