Jannell Ford - Service Center

I made an appointment with Andrew for an oil change earlier this week. Over the phone he was helpful and courteous and when I arrived to the the dealership today he was also very welcoming. It was a pl earlier this week. Over the phone he was helpful and courteous and when I arrived to the the dealership today he was also very welcoming. It was a pleasure to work with Andrew. More

I Have been a longtime customer of Jannell Ford, a Ford owner for 30 years and the Service at Jannell has made such Great Strides bring a vehicle in for service was always a issue not anymore they make it owner for 30 years and the Service at Jannell has made such Great Strides bring a vehicle in for service was always a issue not anymore they make it very simple, Andrew Gill was a real pleasure gave me advise on service spent time with me and went over and above to help me. called me twice on my cell phone to update me and called me when completed this is so important to me , the service Department was a real pleasure also i need to mention Adam who is always very helpful and focused on his customers, i never fill out surveys but felt this was a must, as Andrew gave me 110 percent attention, I have refered many people to Jannell. it is just Great to see the service provided to the customers, please let them know how much the dedicated service is appreciated, More

They are always fantastic to work with. I will only bring my car to Jannell. I got an oil change and my car detailed here today, and my car absolutely looks brand new. Outstanding job done by all involved. my car to Jannell. I got an oil change and my car detailed here today, and my car absolutely looks brand new. Outstanding job done by all involved. Such a great experience from beginning to end. More

First went to the dealership I bought my F150 from.(near my home) I was told the problem would cost 600.00. Service department employee, never got out of the chair, never had anyone look at the problem(brok my home) I was told the problem would cost 600.00. Service department employee, never got out of the chair, never had anyone look at the problem(broken sideview mirror) Simply repeated "six hundred dollars". Went to Jannell Ford next. Walked into the to service department, asked Adam (service rep) how much the mirror would cost to replace. He asked me for my keys, to which I replied "why do you need the keys?" His polite response was that he would prefer to look at the mirror first, before giving me a price. Within two minutes, service tech came out to my truck. He looked at the mirror, diagnosed the problem,explaining to me that the only thing that needed replacing was the mirror motor. I went back inside to discuss with Adam. He informed me the cost would be 145.00 to correct the problem. it took me 1/2 of a second to reply,DO IT! Great job by all involved at Jannell. They have a new customer. More

When I arrived to pick up my car Andrew Gill was very friendly and patient in explaining the serpentine belt system of my Ford Freestyle. It was much clearer that the steering pump and air conditioner c friendly and patient in explaining the serpentine belt system of my Ford Freestyle. It was much clearer that the steering pump and air conditioner compressor could be related. I feel more confident that the repairs provided by Jannell have fixed the car's problem. This was my first experience with a service representative who seemed to care that I understood what had happened and how they went about fixing it. Jannell has always been helpful and responsive in fixing my cars - this was service above and beyond their usual "good" - truly excellent! More

Friendly, helpful, customer focused. Andrew did a great job. Knowledgeable on repairs, flexible on scheduling needs. Presented options in terms of repairs, was able to take and provide service same job. Knowledgeable on repairs, flexible on scheduling needs. Presented options in terms of repairs, was able to take and provide service same day if I so chose. Keith More