Jannell Ford of Hanover

Best Car Purchase Experience Ever! My husband and I knew we wanted to purchase a new car. We were just unsure on which make. Since we had been long time Toyota folks, we were a little My husband and I knew we wanted to purchase a new car. We were just unsure on which make. Since we had been long time Toyota folks, we were a little hesitant on going with a Ford. I must share that this was the best experience that we have ever experienced with a car dealership. Through out the whole process we were treated respectfully, not rushed and our salesperson, Evan, took the time to find out exactly what we were looking for and what we wanted in a car. There were none of the usual "games" that other dealers played with us in the past in regards to price and trade-in. We love our new Ford Explorer! Our first Ford, but not our last! We can say this, that Jannell Ford will be the only dealership we will ever work with again. We can truly say that this was the first time in our lives that we actually enjoyed purchasing a car. The finance person explained everything in detail about all the extra packages that were available to us and we got to buy what we wanted without pressure. When we picked the car up our salesman Evan showed us how to operate everything in the car, and I mean everything. He also gave us his card and told us to feel free to call him with any questions we may have. By the time we completed our experience we felt more like family instead of some random couple just buying another car. I would highly recommend Jannell Ford to anyone who wants to have a positive experience purchasing a car, and don't forget to ask for Evan. More

Excellent Service Department Within the last 2 weeks, I had both of my cars serviced at Jannell. The customer service is excellent! The ease of making an appointment and havin Within the last 2 weeks, I had both of my cars serviced at Jannell. The customer service is excellent! The ease of making an appointment and having the ready when promised was great! More

Car purchase My husband and I recently purchased a Ford Explorer. We found everyone at the dealership to be kind, down to earth and NOT the stereotypical "car sale My husband and I recently purchased a Ford Explorer. We found everyone at the dealership to be kind, down to earth and NOT the stereotypical "car salesman" type. Our experience was great and we are very happy with Jannell. Thank you! More

Best Leasing Experience We had the best leasing experience at Jannell Ford of Hanover, and we have consistently leased different brands of cars all over the country. Our leas We had the best leasing experience at Jannell Ford of Hanover, and we have consistently leased different brands of cars all over the country. Our leasing consultant, Michael Silva, helped us identify the proper vehicle and model based on our current needs. He worked with us to find a car that fit into our budget and lifestyle. After purchase, he sat with us and explained all of the features in our new car. The sales manager, Eddie Clark, was instrumental in helping us get the deal done. He was also very personable and patient. We never felt pressured or rushed. I would highly recommend this dealership! More

Satisfied Customer Joanne and Jack provdied me with a great new car buying experience. The pricing was exactly as we discussed when I arrived at the dealership and all o Joanne and Jack provdied me with a great new car buying experience. The pricing was exactly as we discussed when I arrived at the dealership and all of the paperwork was complete and ready for me when I arrvied. After a thorough review fo the car with Jack and sign off of the paperwork with Joanne I was ready to go. Thank you for a great car buting experience. Todd G More

Satisfied return customer. Very happy with my return experience with the Jannell team. Trading in my existing F150 for a new one was a pleasure. Professional expedient service f Very happy with my return experience with the Jannell team. Trading in my existing F150 for a new one was a pleasure. Professional expedient service from the minute I pulled up. Got what I wanted in a truck and all was done in a timely professional manner. More

Very Patient and Friendly I made a quick decision to look into purchasing a new vehicle. After seeing a commercial for end of the year deals and special financing, I crunched s I made a quick decision to look into purchasing a new vehicle. After seeing a commercial for end of the year deals and special financing, I crunched some numbers and realized I may be able to get a brand new car with no money down and keep or LOWER my monthly payments. I contacted Jannell and wound up working with Alex. She was very accommodating to me and my 18 month old son that I had in tow. When I told her I was only looking to buy vehicle if it met my financial expectations, she worked with me to find a couple of options that might work. She and her sales manager Ed never tried to up-sell me on bigger or more expensive vehicles when I told them I was only interested if we could make it work for absolutely no money down (other than my trade). I left that day, spoke to my husband, and the next day I came back and walked away with a brand new 2014 Escape with $0 out of my pocket and I'm paying $13 less per month than my 2011 Escape. I got exactly what I went there for and had a great experience all around. Oh, and I also left with a big red balloon that Alex gave my son which saved us all from an epic toddler meltdown! Would definitely recommend and I will be back in a few years for my next Ford. More

The way buying a car should be From the minute I walked in until I drove out with my new car, I was treated with respect. The team at Jannell was friendly and professional. No stupi From the minute I walked in until I drove out with my new car, I was treated with respect. The team at Jannell was friendly and professional. No stupid car sales tactics, no runaround, none of the nonsense that other dealers make you endure. I didn't have to waste my time while they pretended to be working on a deal for me like they force you to do at other dealerships. The whole process, from the time I walked in until I drove off the lot in my new car, was completed in a single afternoon in just a little over an hour and a half. The price and terms were better than I got from other dealers too. I had actually bought another new car for a family member at a different dealership the day before, and the experiences were like night and day. I literally could not rate my experience more highly since the ratings only go up to 5 stars, but if there were more stars available I'd have clicked them all. Do yourself a favor and shop here first. It's worth it. More

20+ Years Experience with Jannell Ford Evan Hagan was my salesman this year when I traded in my 2013 F150 and 2013 Fusion. The transition to the new 2014 F150 STX was seamless. Evan Hagan Evan Hagan was my salesman this year when I traded in my 2013 F150 and 2013 Fusion. The transition to the new 2014 F150 STX was seamless. Evan Hagan knows the industry and history of vehicles very well. Evan will have the answer to any questions you may have even prior to asking a question. His knowledge is exemplary of his colleagues as well as his clients with Ford. Evan has a great personality which is important and an asset to Ford and his sales team. He works efficiently and handles his phone in a professional and friendly manner. Evan returns message calls promptly with due diligence to satisfy his client's needs. If you have an opportunity to work with Evan I'm positive that you will be extremely pleased with his Sales and Maintenance performance thru Jannell Ford and industry. Thank you Evan for you efforts and time spent to help me into my new truck. It was a great pleasure to work with you. Herb Edmunds More

Awesome salesman Evan Hagan was terrific. He listened to me and understood my needs and preferences for a new vehicle. He recommended an Explorer XLT with an option pa Evan Hagan was terrific. He listened to me and understood my needs and preferences for a new vehicle. He recommended an Explorer XLT with an option package that addressed my concerns. He didn't simply try to sell me a vehicle, but found the perfect vehicle from off-site inventory. He truly seemed to be interested in me rather than simply trying to make a sale. Evan had a thorough knowledge of the vehicle systems and walked me through each one. He even made himself available on his day off to give me a tutorial. He is truly a class act! If you're looking to buy a vehicle, I recommend you ask for Evan Hagan! More