Jannell Ford of Hanover

My wife & I inquired about Ford vehicles via the internet & left our contact information to a number of local dealerships. Jannell Ford was the first to ackndowledge our interest & to welcome us to internet & left our contact information to a number of local dealerships. Jannell Ford was the first to ackndowledge our interest & to welcome us to come in for a visit.While driving into the dealership parking lot we passed a young lady (Bethany Murray) who smiled & gave us a friendly wave. We then spoke to Bethany, learning that she worked for Jannell as a sales rep. We knew that we were interested in the Escape, so Bethany showed us a few & we were able to test drive a 4 cylander as well as v-6....Although she was fairly new, she was very knowledgable, and answered all of our questions....Prior to test driving we were also able to meet the sales manager Eddie Clark (Ed was so friendly I felt like I've known him my whole life) We had planned on visiting other dealerships but were so pleased with the way we were treated that we were willing to work out a deal that day. Ed came back with an excellent offer & we had ourselves a deal for a brand new Escape.I had planned on financing through my credit union when Joanne Kiklis who was not going to be out-shined by Bethany & ED convinced me to finance through Ford Credit getting me a better interest rate , actually saving me money...I thought buying a car was supposed to be stressful & aggravating !!! Not at Jannell Ford with people like ED, Bethany, & Joanne working there !!!!!!! Highly Reccommended...... More

Excellent experience would definitely recommend to anyone I've been to many different dealers and this is by far the best experience hope the rest with them are as good as this one I've been to many different dealers and this is by far the best experience hope the rest with them are as good as this one More

I was sent to Jannell Ford because Sullivan in Kingston could not help me with my Lincoln Town Car. I spoke to Roger and then Jeremy helped me with the paperwork. Both gentlemen were courteous and knowle could not help me with my Lincoln Town Car. I spoke to Roger and then Jeremy helped me with the paperwork. Both gentlemen were courteous and knowledgeable. It was a pleasant experience when I had stress over the car. Thank you to both gentlemen for being so nice. More

jannell ford agreed to service and honor my lincoln deal (4 yrs free maintenance service) when sullivan (kingston, ma) said they no longer could service and honor the contract. i have been to jannell twice (4 yrs free maintenance service) when sullivan (kingston, ma) said they no longer could service and honor the contract. i have been to jannell twice now for service and jeremy has been polite courteous and on time. More

First car buying experience was definitely a positive one. Staff was very helpful and seemed very willing to be accommodating. They take care of the headaches involved in buying. I would recommend thi one. Staff was very helpful and seemed very willing to be accommodating. They take care of the headaches involved in buying. I would recommend this dealership to others. More

This experience, from start to finish, was the most positive car purchase that I've ever had. My sales person, Bob Christie, was knowledgable and answered all questions in a friendly manner. The tran positive car purchase that I've ever had. My sales person, Bob Christie, was knowledgable and answered all questions in a friendly manner. The transaction was conducted in a low-key, relaxed and professional way. I felt respected and comfortable throughout the process. Eddie Clark was great to work with. Kathy Mulvehill whisked me through the finance process quickly and efficiently. This is the first time that I have actually enjoyed buying a car. I love my new Ford Focus and I believe part of the great pleasure I take in the car is the professional and relaxed Jannell experience! I have, and will continue to, recommend Jannell to anyone that is seeking a great car buying experience. More

One of the most pleasant automobile buying experiences I've encountered. Bill Pellagrini, and several other team members, worked together to put together a fair and gratifying sale. Delivery was smooth an I've encountered. Bill Pellagrini, and several other team members, worked together to put together a fair and gratifying sale. Delivery was smooth and easy. No stress throughout the purchasing process. I am repeat buyer at Jannell Ford and would recommend purchasing from this dealership. More

My hopes for a newer used car to become mine was slim. Finding the right car, the right fit, and the right people to help me get the right one.I just needed the right people to give me the right deal with Finding the right car, the right fit, and the right people to help me get the right one.I just needed the right people to give me the right deal with the right car. I am know a proud owner of a 2007 Ford Fusion. Thank you very much Jannell Ford. More

Excellent working with Bill on a lease transfer from another dealer, professional & timely in getting a new lease . Finalizing the lease was easy and Bill explained new options in the car. Of 3 dealers another dealer, professional & timely in getting a new lease . Finalizing the lease was easy and Bill explained new options in the car. Of 3 dealers I went to, Jannell had the best program on a 2 yr. lease .I'd recommend Bill highly More

John took the time to go over some vehicles for us and gave us comparisons. We did not feel pressured and if he did not have an answer for us, he researched it. We also talked with Sean and was treated gave us comparisons. We did not feel pressured and if he did not have an answer for us, he researched it. We also talked with Sean and was treated with respect and he got back to us with information we wanted on a vehicle that we were interested in purchasing. Very satisfied with our visit. Also I believe her name was Joanne, she helped us with our financing and was very knowledgeable and courteous. I apologize if I do not have her name correct. More