Jannell Ford of Hanover

This dealership is great to deal with. I was overdue for an oil change and realized I needed to call as soon as possible. I also had a broken seat belt,which was due to my children constantly rushing to b an oil change and realized I needed to call as soon as possible. I also had a broken seat belt,which was due to my children constantly rushing to buckle up. I had a trip scheduled with five children, which would require the seat belt to be fixed right away. I called Jannell Ford and spoke with Jeremy who assured me he would do his best to make sure it would be fixed as soon as possible. Thank you Jeremy! I was able to take a trip with all five children. More

Ron did a great job. He Was professional, knowledgeable but not pushy. He was able to find me what I wanted. Best car buying experience. I would recommend them in the future but not pushy. He was able to find me what I wanted. Best car buying experience. I would recommend them in the future More

Within the past two weeks, I visited three dealerships in an attempt to purchase a particular truck. As a longtime Quirk Ford of Braintree custom I went there first. I was lied to by one of the managers that an attempt to purchase a particular truck. As a longtime Quirk Ford of Braintree custom I went there first. I was lied to by one of the managers that the closest truck fitting my needs was in Detroit. My wife phoned a few dealers and I got a call from Herb Chambers Ford stating that they could get the truck I was looking for. Herb Chambers and I could not come to an agreement on the purchase price of the truck, we were approximately $600 apart. I stopped that Janelle Ford and lo and behold they had what I was looking for. Truly the fastest and easiest truck I have ever purchased. My first two experiences in attempting the finest truck tempted me to become a Chevy owner. From the salesman on the floor to the finance woman, it was a pleasant, no stress, efficient transaction. More

I've had my prior Ford vehicles (96 Sable, 99 Taurus, 03 Expedition) serviced by Jannell for the past 10+ years and even had some body work performed by the repair shop and have always been treated fairly s Expedition) serviced by Jannell for the past 10+ years and even had some body work performed by the repair shop and have always been treated fairly so they were my first stop we made when looking to trade in our 03 Expedition on a new Explorer. I am always suspect of the sales folks but they made the new buying and trade process easy and I felt that my sales rep John was looking out for me too. I feel that I got good value for my trade when comparing it to values on Edmunds.com and the price I paid on the new Explorer was slightly better than the TMV pricing listed on Edmunds. The process was also low stress and no pressure. The smaller family dealership is a much better way to go thnn the mega-dealer. With Jannell, you are a customer with a name, not just a sale. More

I have been looking at new F150s off and on for a few months. I visit a few this past week experiencing limited selection, no greeting and pushy sales people at other dealerships closer to my home. I f months. I visit a few this past week experiencing limited selection, no greeting and pushy sales people at other dealerships closer to my home. I found an F150 in Jannells online inventory, Gathered up my family and headed down to See it in Person. We were greeted warmly by Bassem, who was patient and understanding as I have 3 children under the age of eight who climbed in and out of the truck. He was knowledgable without being overbearing during the test drive, willing to let me choose other vehicles if we wished to drive. He gave my wife and I time to discuss what our wants were with him and without him. Once we decided which F150 we wanted, he asked a few questions regarding finance and price while Eddie Appraised my trade in. The negotiation was very easy and Low key, not pushy or overbearing , the entire time my children were using another salesman desk and had spread there coloring books all over like it was their house. Once we agreed upon a price it was off to the Finance manager Joanne, Who was very open, easy to talk with and NOT pushy, offered the extended warranty, explained and once we declined, that was it, no further sales pitch, as for the scotch guard, she sold us on that, which as long as we remember to xxu will be a good deal in the long run. Once all the financing was tied up, the service guys(never got to meet them and thank them) Worked extra quick to get the truck back to us on our way home and to dinner. While waiting, Bassem reviewed the manuals and keys etc for the truck, and assisted us with clearing my trade in, He went as far as removing our fast pass, beach pass and another sticker and placing them correctly and cleanly in the new truck. As anyone with children will attest, three hours in a dealership at dinner time and three kids can get a bit wound up, the entire staff was very tolerate and laughing at our children and their quest for drinks and popcorn. NOT once did I see an angry face or shaken head at my children. Once the New truck was ready, Bassem worked to Sync my phone with the truck, reviewed the basics, As this is my Third F150, I am familiar with the truck and what/where everything lives. My wife, Sister in law(who came down to rescue the kids if they really got out of hand) all sensed that if we had more questions that Bassem would have stayed all night. Given that it was almost eight at night when I left the dealership, I wasnt able to get a sticker and registration, Which was completed today(a few days later due to my insurance company), I returned for my sticker, I was greeted by the sales manager Jason as I opened the door with my registration in his hand, walked me to the service department, had the sticker taken care of and set up for my first oil change in November. In all I believe that you can go to any dealership and buy a car, however when you are spending a good bit of money, you would like to know that the people selling you a new vehicle care about what they do, want you to be happy and would like to see you return to purchase again in the future. Jannell made the experience enjoyable and easy for my family. They excelled at the customer service without being aggressive, Excellent selection and understanding and appreciative of my family. I will definitely return when it is time for a new Truck. Thank you More

This is the third Ford that I bought from Jannell Ford, I have been more than satisfied with my experience. The service is great,the employees are very helpful. I highly recommend this dealership. I have been more than satisfied with my experience. The service is great,the employees are very helpful. I highly recommend this dealership. More

Andy Clark was my primary sales representative, but what I liked about the dealership was everyone worked together to get me the car I was looking for. There was a great sense of teamwork and putting the c I liked about the dealership was everyone worked together to get me the car I was looking for. There was a great sense of teamwork and putting the customer first. The environment of the dealership was pleasant, friendly always maintaining a level of professionalism. Essentially you can buy a car anywhere, but it's the personality and feeling you get when you walk in the door of a dealership that makes you buy a car from a specific dealership. Jannell Ford is that kind of dealership, the kind you want to buy a car from. After always driving a Chevy this if my first Ford and so where I bought my vehicle was very important to me. Working with the team at Jannell gave me the sense that not only was the sale important, but the product and the customer are more important. My experience with Andy Clark and the entire team at Jannell was A+. They care about what they do and how they do it which makes the difference when you have a choice where to go to buy a car. More

The sales rep., Ron, was very knowledgeable of the vehicle i was looking at and answered all my questions without hesitation or concern. Very straight forward which established a good feeling right f vehicle i was looking at and answered all my questions without hesitation or concern. Very straight forward which established a good feeling right from the get go. Working with Jason the Sales Manager was also a very pleasurable experience. Straight forward, laymen's terms with no xx! Nice to work with, very comfortable, dilligent but extremely fair. Left feeling very satisfied. This was my second purchase from Jannell and I'm sure it won't be my last. They make you feel comfortable and at home with no high pressure sales tactics. Just an overall awesome experience!!!! More

I was just stopping by to look at the ford focus not really expecting to buy a car. Jack approached me and was very helpful even though I was interested in a relatively small purchase. He was very pers really expecting to buy a car. Jack approached me and was very helpful even though I was interested in a relatively small purchase. He was very personable and not high pressure which I liked and he found me a car I could afford and I found the process very simple and stress free. More